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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,669 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,669 reviews
July 23, 2018
Awesome customer service I've bought vehicles from other dealerships before. But this one went above and beyond all my expectations. Grant didn't wait for us inside. He was ou I've bought vehicles from other dealerships before. But this one went above and beyond all my expectations. Grant didn't wait for us inside. He was out by my car before I got out. He was extremely knowledgeable about everything they had. He was extremely profession and very personable. He made me and my wife feel like we were family. More
by Bigwhite f150
July 23, 2018
Pleasant buying experience No sales pressure. Patient sales person showed many vehicles. Took time to explain the different features. I will but again from them. Thank you t No sales pressure. Patient sales person showed many vehicles. Took time to explain the different features. I will but again from them. Thank you to the dealership More
by MuMu ford
Employees Worked With
Michael Krantz
July 20, 2018
Good salesman Would make a big difference I was shopping online and I went to several dealerships , then I got a phone call From Mr. Michael krantz Was a great person To deal with , I was shopping online and I went to several dealerships , then I got a phone call From Mr. Michael krantz Was a great person To deal with , honest , very patient . That make me so confidence to purchase the car from them . I will Recommend friends and family to visit five star ford and deal with Mr. Michael krantz. More
by Ez919
Employees Worked With
Michael Krantz
July 20, 2018
Came in to find a company vehicle and was impressed . I came in looking for a company vehicle and was very impressed with how thoughtful and attentive Jeff was with helping find a vehicle, The whole the p I came in looking for a company vehicle and was very impressed with how thoughtful and attentive Jeff was with helping find a vehicle, The whole the process was very quick and painless. More
by smith.sj1990
Employees Worked With
Jeff (Flash) Flaishans
July 16, 2018
Overall it Was a Pleasant Experience My husband and I are pleased with our purchase.. We feel we got a good deal and the staff was accommodating. We had a more pleasant experience with th My husband and I are pleased with our purchase.. We feel we got a good deal and the staff was accommodating. We had a more pleasant experience with the Carrollton location. More
by Patty
July 13, 2018
Great experience Buying our car from Sam Pack Five Star Ford with Michael Kranz as our salesman was the best experience we have had buying a car. He was very knowledge Buying our car from Sam Pack Five Star Ford with Michael Kranz as our salesman was the best experience we have had buying a car. He was very knowledgeable, friendly., funny and respectful. It was a great experience from the start to the finish. More
by Svandiver
Employees Worked With
Michael Krantz, Brandon Matthews
July 11, 2018
Michael Krantz is a nice person to buy a truck from at Five Star Ford Carrollton, Texas. Nice and friendly man who I bought my 2013 STX F150 to my new 2018 XLT F150 is a nice person to buy a truck from at Five Star Ford Carrollton, Texas. Nice and friendly man who I bought my 2013 STX F150 to my new 2018 XLT F150 from. More
by DKL
July 10, 2018
Te Best Service Ever from Family Jeff was very professional and straight to the point and made my deal happen in a smooth quick manner. I am a return customer and the staff as whole Jeff was very professional and straight to the point and made my deal happen in a smooth quick manner. I am a return customer and the staff as whole was really friendly and no way shape or form tried hustle me and make me feel uncomfortable. I recommend everyone to go to this dealership and get the services from these two young men. They are 5 stars across the board as far as me and my wife are concerned. More
by juljes2013
July 09, 2018
Painless and easy I have purchased 4 vehicles from Five Star Ford. Michael Krantz has sold me all 4. The experience is alway good. Feel like am getting a fair deal and I have purchased 4 vehicles from Five Star Ford. Michael Krantz has sold me all 4. The experience is alway good. Feel like am getting a fair deal and treated well. More
by tatman65
July 04, 2018
Excellent experience Heard about this dealership through car pros and they certainly earn the reccomendation. Very good experience. Worked with me to get to where I could Heard about this dealership through car pros and they certainly earn the reccomendation. Very good experience. Worked with me to get to where I could be happy with affording what I got. I realize these 5/5 reviews are somewhat useless when you’re evaluating the merits of a person or business but I couldn’t justify giving a lower score. surprisingly good experience. More
by Lucas
