Sam Pack's Five Star Ford Carrollton

Always deliver! Danny Forsee is amazing and we will be customers for life. This is our third car from Danny and it was an amazing experience just like every other tim Danny Forsee is amazing and we will be customers for life. This is our third car from Danny and it was an amazing experience just like every other time. Can say enough good about them or about Danny! More

Melanie was a pleasure to work with My husband and I have worked with Melanie before when he purchased his F150 truck and experienced great customer service then. So when we were in the My husband and I have worked with Melanie before when he purchased his F150 truck and experienced great customer service then. So when we were in the need for another vehicle, a surburan, we decided to work with her again. Melanie was-is very polite, knowledgeable and very professional and she's not a pressure sales person. She was a pleasure to work with. My husband and I look forward to working with you again. More

Finally parted ways with my 7.3 Power Stroke After nearly 19 years it was time to give up my old truck (insert crying emoji here 😭). You can imagine the changes in those last 19 years. Melanie After nearly 19 years it was time to give up my old truck (insert crying emoji here 😭). You can imagine the changes in those last 19 years. Melanie and her team made it as pain free as possible. She’s a pleasure to deal with and I would highly recommend her to anyone looking for a new or used vehicle. More

Total Team Work! WoW! Had no clue I would be in a Ford after 15 years of foreign vehicle ownership. Walked in dealership and had great service from the beginning. NEVE WoW! Had no clue I would be in a Ford after 15 years of foreign vehicle ownership. Walked in dealership and had great service from the beginning. NEVER pressured, looked at two vehicles, ask 7 ways to Sunday options on buying or leasing. Mike and Tim both followed through getting me all the answers I needed and more at times. Left with an awsome 2018 Ford Explorer Sport 4x4 lease, at an un beatable price/rate. Only room for improvement is to provide clear language, a much better brochure about the scratch and dent add on policy. Mike gave me confidence to purchase it, yet the presented material is SUPER misleading. The finance guy did awsome, yet not his job to print clear non misleading brochures. I'll be back and I'm telling my friends how awsome yall are! More

New F150 Purchase Worked with Grant who was very courteous and professional. I told him what kind of truck I wanted and they had it brought in to the dealership same d Worked with Grant who was very courteous and professional. I told him what kind of truck I wanted and they had it brought in to the dealership same day. He took the time to explain all the features of the truck. Would absolutely recommend him to any of my friends or family More

Expedition Never once was pushy but then again I shopped online and knew what I wanted when I got there. Wasnt happy that what wanted to look at though was in p Never once was pushy but then again I shopped online and knew what I wanted when I got there. Wasnt happy that what wanted to look at though was in pieces because they need a part for something else and I had to wait to drive it. But Michael was friendly and wanted me to be happy. I was never asked some vital questions so I have some hard marks to check credit to get best rates. More

Very pleasant experience Now I know how Sam Pack came up with the name of his dealerships. It was 5 star treatment all the way. Jess was a pleasant and very professional sales Now I know how Sam Pack came up with the name of his dealerships. It was 5 star treatment all the way. Jess was a pleasant and very professional salesperson from start to finish. I won't hesitate returning for my next purchase. More

Easy and no pressure Melanie L. Was great. Attentive and was a no pressure sales experience. Good product knowledge. There was a third representative who goes over the inf Melanie L. Was great. Attentive and was a no pressure sales experience. Good product knowledge. There was a third representative who goes over the infotainment stuff that was great! More

New car was a breeze The process was pretty painless. I had an idea what I wanted and they were able to deliver. The last time I purchased the finance piece took the lon The process was pretty painless. I had an idea what I wanted and they were able to deliver. The last time I purchased the finance piece took the longest, but this time it was very quick and they did their best to get me out for a conf call. When we bumped up against it, they provided me a quiet place for my conference call so I could go over the car after I was finished. Great customer service and follow up. Jess and Jose were great to work with. Clay and Kevin in the Service Dept. always provide great service too. More