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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,632 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,632 reviews

July 10, 2018

Te Best Service Ever from Family Jeff was very professional and straight to the point and made my deal happen in a smooth quick manner. I am a return customer and the staff as whole More

by juljes2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Flash) Flaishans
Jul 10, 2018 -

Sam Pack's Five Star Ford Carrollton responded

juljes2013, We are all so excited to have helped you and your wife into a new Ford. Thanks for taking the time to recognize our efforts and for your return visit. Enjoy, RJ Rebolloso, GSM

July 09, 2018

Painless and easy I have purchased 4 vehicles from Five Star Ford. Michael Krantz has sold me all 4. The experience is alway good. Feel like am getting a fair deal and More

by tatman65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Jul 10, 2018 -

Sam Pack's Five Star Ford Carrollton responded

tatman65, Your loyalty to Michael and Five Star Ford Carrollton is very much appreciated. Offering an honest deal is always our protocol and we hope to continue being your auto dealer for years to come. Thank you for choosing our dealership! Take Care, RJ Rebolloso, GSM

July 04, 2018

Excellent experience Heard about this dealership through car pros and they certainly earn the reccomendation. Very good experience. Worked with me to get to where I could More

by Lucas
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kaleb Willis
Jul 06, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Lucas, Thank you for listening to the CarPro and coming to our dealership to shop for your vehicle. We all appreciate the 5-star rating and recognition for the many team members. Stay in touch with any future auto needs. Take Care, RJ Rebolloso, GSM

July 03, 2018

Best truck buying experience I was referred to Grant and I know why now he was very friendly knowledgeable with no pressure and help me all the way through the process of buying m More

by Jerry416
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Grant Wahlquist
Jul 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Jerry416, Thank you for your vote of confidence for Grant and our dealership. Congratulations on the purchase of your new Ford and please stay in touch with questions regarding the vehicle's features or maintenance. Take Care, RJ Rebolloso, GSM

July 02, 2018

Very friendly, upfront, honest and quick buying experience! I emailed about a new truck and Mr. Krantz called within 15 minutes. We scheduled a time for me to come in and he was very knowledgeable about the tr More

by Dds0032
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Krantz, David Barragan
Jul 02, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Dds0032, We all appreciate your review and sharing your shopping experience with Mike. We are available for any after sale questions you may have at 972-242-6415. Thanks for being our customer, RJ Rebolloso, GSM

July 02, 2018

Excellent New Car Buying Experience We had an overall excellent experience purchasing a new vehicle at Five Star Ford of Carrollton. The dealership itself if extremely nice, very clean a More

by Rudy81
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Wahlquist
Jul 02, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Rudy81, It is wonderful to hear you found our dealership and team worthy of a high rating. Thank you for sharing your feedback and know we are always available for a revisit of your new vehicle's features. Enjoy, RJ Rebolloso, GSM

June 28, 2018

Knew exactly what I wanted My experience at Sam Pack's Ford was the best I ever had. Jeff Flaishans knew what I had in mind and he worked with me on various models, packages and More

by New buyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Flash) Flaishans
Jun 28, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, New buyer! Thanks for recognizing Jeff's efforts in providing you the perfect shopping experience. It is awesome to hear you enjoyed finding the exact vehicle fit. We all appreciate your business. Thanks again, RJ Rebolloso, GSM

June 21, 2018

Mike Krantz Mike did a great job from start to finish including great communication throughout the entire process. Overall very pleased with an excellent job by t More

by therealgiraffe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Krantz
Jun 21, 2018 -

Sam Pack's Five Star Ford Carrollton responded

therealgiraffe, Working for the best interest of our customers truly is the best way to build a lasting relationship. We are honored to have been able to work with you and are grateful for your feedback. If we can help you in the future, we would love the opportunity Thank you for your business, RJ Rebolloso, GSM

June 19, 2018

New Truck Always a great experience working with Grant, this is the second I have bought from him and will continue to do so. I will recomend this dealship agai More

by jry1600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grant Wahlquist
Jun 19, 2018 -

Sam Pack's Five Star Ford Carrollton responded

jry1600, How awesome of you to tag so many of our team members. Thanks for taking the time to share your shopping experience. Please stay in touch with any future questions that may arise with your new Ford. Take Care, RJ Rebolloso, GSM 972-242-6415

June 19, 2018

Great Experience The experience was great. They didn't have what I was looking for initially and didn't feel pressured to stay around while they looked at what they c More

by Mattlew12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Wahlquist
Jun 19, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Mattlew12, We look forward to seeing you in the service department and will be available if you need help with any of the features on your new Ford while you are here. You and your business are appreciated. Thanks for making us your auto dealer, RJ Rebolloso, GSM 972-242-6415

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