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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,657 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,657 reviews
September 05, 2018
happy Thank youjjdd Baker and terry for all the best way to get me in the house of five stars Ford I will recommend to anyone to five stars Ford Thank youjjdd Baker and terry for all the best way to get me in the house of five stars Ford I will recommend to anyone to five stars Ford More
by David 63
Employees Worked With
Judd Baker
September 04, 2018
Great experience Great work good price and good selection. We have had a good relationship with Sam pack. We have purchased more than one vehicle from Carrollton. Great work good price and good selection. We have had a good relationship with Sam pack. We have purchased more than one vehicle from Carrollton. More
by Buyer one
September 04, 2018
Quick and friendly Tim little was very helpful and got us in our car quick and made it nice and simple. I would definitely come back for my next car. Tim little was very helpful and got us in our car quick and made it nice and simple. I would definitely come back for my next car. More
by Archey09
September 04, 2018
Service was great They helped me find the perfect car, they were very nice and friendly, helped me out a lot and made sure that what I was getting was worth as much as They helped me find the perfect car, they were very nice and friendly, helped me out a lot and made sure that what I was getting was worth as much as I was paying More
by Elvia.j538
September 03, 2018
Wish I could give more STARS!!!! Flash is the man to visit!!!! He is JOHNNY-ON-THE SPOT with every need & want. The dealer didn't have the truck I wanted so he searched for 2 days and Flash is the man to visit!!!! He is JOHNNY-ON-THE SPOT with every need & want. The dealer didn't have the truck I wanted so he searched for 2 days and I got EXACTLY what I asked for. THANKS FLASH More
by Janean
September 03, 2018
Salesman was outstanding Got deal done fast, pricing was great . Didn’t have exact truck I wanted but was able to get pricing on a more expensive one for almost the same price Got deal done fast, pricing was great . Didn’t have exact truck I wanted but was able to get pricing on a more expensive one for almost the same price as the one I wanted. More
by Kurt
Employees Worked With
Tim Little
September 02, 2018
Excellent service, understanding people, wonderful deal We were beyond thrilled with our experience with Sam Pack's Ford. They went out of their way to make sure we found exactly what we were looking for. R We were beyond thrilled with our experience with Sam Pack's Ford. They went out of their way to make sure we found exactly what we were looking for. RJ and Flash absolutely went above and beyond to see we were taken care of. This is not your typical car dealership. We walked away with an excellent vehicle, a great deal, and a wonderful experience. More
by ferrell25
Employees Worked With
Other Employees :
Jeff (Flash) Flaishans
September 02, 2018
Great Car Buying Experience We purchased 3 cars with Danny Forsee over a 2 year period and all were a great experience. He was responsive, thorough, always available to answer o We purchased 3 cars with Danny Forsee over a 2 year period and all were a great experience. He was responsive, thorough, always available to answer our questions and a pleasure to work with. In addition while we purchasing a car for our daughter, he assisted us with finding the right car for her (safety, price, etc) when he could have sold a higher priced car. Very impressed and Danny made the car buying experience a pleasureable one. More
by TexasBeachbum
September 01, 2018
Love my new Ford Explorer! Great car buying experience! I knew what I wanted and they had it waiting for me when I arrived. Tim was very brave taking my Mr to test drive. Than Great car buying experience! I knew what I wanted and they had it waiting for me when I arrived. Tim was very brave taking my Mr to test drive. Thank you! The financing was explained simply and I was happily driving off in my beautiful new car. Thank you Trey and Tim! Love my car!! More
by Victoriabdeq
Employees Worked With
Tim Little
August 30, 2018
Great experience Had a great experience at Sam Pack Ford of Carrollton. The people were great. Tim Little was my salesman. He was thorough and made the experience comf Had a great experience at Sam Pack Ford of Carrollton. The people were great. Tim Little was my salesman. He was thorough and made the experience comfortable. Mike Munden was the sales manager that handle my sale, along with Tim. Overall great experience and I recommend to anyone looking for a car More
by CMV51
Employees Worked With
Brandon Matthews, Mike Munden, Tim Little
