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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,648 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,648 reviews
July 12, 2024
They were very helpful and answered all my questions. Also were negotiable on pricing. Made the trade in easy to make Also were negotiable on pricing. Made the trade in easy to make More
by brentc99561
July 10, 2024
5 stars service with great people good amount of inventory and wide range is selections , highly recommended for all my friends inventory and wide range is selections , highly recommended for all my friends More
by Chirag Sompura
Employees Worked With
July 09, 2024
Adam was awesome! He made the process so easy from start to finish! Easiest car buying experience ever! He was also extremely knowledgeable! Highly recommend! He made the process so easy from start to finish! Easiest car buying experience ever! He was also extremely knowledgeable! Highly recommend! More
by thomaseleni05
Employees Worked With
July 05, 2024
Courteous & professional. Thoroughly enjoyed the experience. I'll refer my friends and family to Five Star. Thoroughly enjoyed the experience. I'll refer my friends and family to Five Star. More
by wdbrown1
Employees Worked With
July 03, 2024
My experience with Mr Mason was great. He was very attentive with my need. Very important we did the deal by phone. He was very attentive with my need. Very important we did the deal by phone. More
by jjandino
July 02, 2024
Great experience! It was very convenient purchasing my vehicle from Larry. Larry was extremely kind and patient and answered all of my questions. I'm very thankful for It was very convenient purchasing my vehicle from Larry. Larry was extremely kind and patient and answered all of my questions. I'm very thankful for the experience. More
by dmyles25
June 29, 2024
I bought several vehicles from you guys over the years, and if there was ever a problem, you go above and beyond to make sure to make it right. It’s what has made me return every time when looking for anot and if there was ever a problem, you go above and beyond to make sure to make it right. It’s what has made me return every time when looking for another vehicle or upgrading what I have. The Customer Service you guys have is exactly what makes a business flourish and grow. Thank you! - B Hicks More
by bradleyhicks
June 27, 2024
Larry was a great salesman to work with. Fast and efficient. I Would highly recommend him to anyone Fast and efficient. I Would highly recommend him to anyone More
by Jennifer
Employees Worked With
June 26, 2024
Everyone was super friendly, helpful and professional! Jared went above and beyond to help me understand all the process, to understand the vehicle, to make sure I was in my budget. He made me feel very Jared went above and beyond to help me understand all the process, to understand the vehicle, to make sure I was in my budget. He made me feel very comfortable and felt no pressure into buying anything. He knows what he is doing and he really does take care of his customers. More
by Lilly Cupido
Employees Worked With
June 26, 2024
Love 5 star ford of Carrollton, I've been going there for approx. 3 years having my F150 serviced. I wished they were competitive with other local ford dealer service prices when it comes to servicing my tru approx. 3 years having my F150 serviced. I wished they were competitive with other local ford dealer service prices when it comes to servicing my truck. With today's inflation one would think businesses would be competitive especially when you talking about the exact same service from another Ford dealership a few miles down the road from them. As much as I dislike going to other local dealerships when it comes to saving 40 dollars for the exact service you know where I'm going. The GM of 5star needs to be competitive instead of sending their customers down the road. Update: June 27: I received a call from Ken (Service Manager) and we discussed the above review. After the discussion and the explanation of the price difference, I was pleased with the outcome of our conversation. Ken truly supported what I stated regarding their customer service and loyalty to their customers. Thank you Ken and Sam Pack's Five Star Ford for always putting the customer first. More
by Blueline292
Employees Worked With
