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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,632 reviews

September 03, 2018

Salesman was outstanding Got deal done fast, pricing was great . Didn’t have exact truck I wanted but was able to get pricing on a more expensive one for almost the same price More

by Kurt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Little
Sep 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Kurt, Tim and all of us at Five Star Ford Carrollton appreciate the feedback and review. If you would like to review any of the features on your new Ford, please let Tim or me know at 972-242-6415. Thank you, RJ Rebolloso, GSM

September 02, 2018

Excellent service, understanding people, wonderful deal We were beyond thrilled with our experience with Sam Pack's Ford. They went out of their way to make sure we found exactly what we were looking for. R More

by ferrell25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff (Flash) Flaishans
Sep 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

ferrell25, Thank you for sharing your shopping experience. We hope to be your auto dealer for years to come. We appreciate you, RJ Rebolloso, GSM

September 02, 2018

Great Car Buying Experience We purchased 3 cars with Danny Forsee over a 2 year period and all were a great experience. He was responsive, thorough, always available to answer o More

by TexasBeachbum
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Forsee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

TexasBeachbum, Your recognition for Danny is awesome, as is your loyalty to our dealership. Thank you for being our customer and please let us know if any questions arise with your new car. Enjoy, RJ Rebolloso, GSM

September 01, 2018

Love my new Ford Explorer! Great car buying experience! I knew what I wanted and they had it waiting for me when I arrived. Tim was very brave taking my Mr to test drive. Than More

by Victoriabdeq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Little
Sep 03, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Victoriabdeq, Congratulations on your new Ford! We are so excited to hear you love your new car and we want you to enjoy the best of it. Please let us know if you would like to revisit any of its features. Thank you, RJ Rebolloso

August 30, 2018

Great experience Had a great experience at Sam Pack Ford of Carrollton. The people were great. Tim Little was my salesman. He was thorough and made the experience comf More

by CMV51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Matthews, Mike Munden, Tim Little
Aug 30, 2018 -

Sam Pack's Five Star Ford Carrollton responded

CMV51, Thank you for sharing your feedback and acknowledging Tim, Mike, and Brandon for their efforts with your purchase. We would like to continue providing answers to your questions, so please stay in touch at 972-242-6415. Enjoy, RJ Rebolloso, GSM

August 29, 2018

Awesome These guys were great in helping me purchase my 2018 Mustang. They went above and beyond throughout the entire process. I will definitely recommend th More

by kboone4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Munden, Jeff (Flash) Flaishans
Aug 29, 2018 -

Sam Pack's Five Star Ford Carrollton responded

kboone4, We hope you are enjoying your new Mustang and wanted to let thank you for choosing Five Star Ford Carrollton for your purchase. It would be great to have you stay in touch with any questions about your car or its care. Enjoy, RJ Rebolloso, GSM

August 28, 2018

Leasing a new Ford F-150 can be a pleasant experience I'm a previous Ford F-150 owner but was interested in upgrading to a newer model year. I had an idea of the equipment I wanted and reviewed inventory More

by GJP3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Flaishans, Mike Munden
Aug 28, 2018 -

Sam Pack's Five Star Ford Carrollton responded

GJP3, A special thank you is coming your way for the extra time it took for you to visit our Carrollton dealership. We really appreciate your online search and ultimate purchase. If there is anything else we can do to help you enjoy your new truck, please let us know. Thank you, RJ Rebolloso, GSM

August 28, 2018

I’ve purchased multiple vehicles with Melanie over the years Five Star Ford Carrollton is by far the best dealership I have ever worked with. I have purchased 4 vehicles from them through the years and keep com More

by ChipI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Garrett Tidman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melanie Lucero, Mike May, Brandon Matthews, Mike Munden, Bobby Richardson
Aug 28, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Chipl, We are all so grateful to be your auto dealer. You are a valued client and we thank you for your loyalty. If any questions arise with your new Ford, please let us know. We are here to answer any concern you may have. Thank you, RJ Rebolloso, GSM

August 28, 2018

Great place to buy a vehicle! I can’t thank Judd, Ruben, and Alexandra enough for all of there help. I will definitly be back to see them on my next purchase. More

by Kelley Crawford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judd Baker
Aug 29, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Kelley, Enjoy every minute in your new truck. We are so happy to be your Ford dealer. If any questions arise or you would like to revisit the features on your Ford, please let us know. Safe travels, RJ Rebolloso, GSM

August 25, 2018

Simply amazing I've already done a post but one more time. All the customers who go somewhere else arnt ganna get the best cause anyone who wants the best deal? Only More

by Hunt family
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin McCarroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judd Baker
Aug 25, 2018 -

Sam Pack's Five Star Ford Carrollton responded

Hunt family, we love all of the reviews you made regarding your purchase. Thank you so very much for sharing the joy of your new Ford. We are excited for you. Enjoy the ride, RJ Rebolloso, GSM

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