Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,631 reviews
October 24, 2018
Great Customer Service Kaleb was extremely helpful and was able to help me find a truck that would meet my needs. Kaleb is definitely one of the reasons I'd come back to thi Kaleb was extremely helpful and was able to help me find a truck that would meet my needs. Kaleb is definitely one of the reasons I'd come back to this dealership even though is far for me. More
by Angelndallas
Employees Worked With
Kaleb Willis
October 22, 2018
Nice experience Everyone was really friendly and helpful. We bought a 2018 black ford explorer limited edition. I can't wait to drive it. We needed a larger car to c Everyone was really friendly and helpful. We bought a 2018 black ford explorer limited edition. I can't wait to drive it. We needed a larger car to carry around our grandkids. More
by Ford2018
October 21, 2018
New Purchase Chris stuck with me through out this deal, Jason assisted and helped through out the middle. Took two weeks to close the deal but we finally got it do Chris stuck with me through out this deal, Jason assisted and helped through out the middle. Took two weeks to close the deal but we finally got it done. Mike May is a great manager to deal with. More
by 16 Explorer
Employees Worked With
Mike May, Brandon Matthews, Jason Acker, Bobby Richardson, Chris Cummings
October 21, 2018
Best Dealership This is hands down the best dealership! Mike Munden and his team are amazing! They find the right vehicle for your needs and we will be back. This is hands down the best dealership! Mike Munden and his team are amazing! They find the right vehicle for your needs and we will be back. More
by TexasWoman
Employees Worked With
Mike Munden
October 19, 2018
LUV my new truck! Michael did a great job helping me with the purchase of our new truck! He was very accommodating and pleasant to work with. Thanks for everything! Michael did a great job helping me with the purchase of our new truck! He was very accommodating and pleasant to work with. Thanks for everything! More
by Irishgirl737
Employees Worked With
Michael Krantz, Mike May
October 19, 2018
Great Experience with Bill Had a wonderful car buying experience with Bill. He took the time to explain everything and made sure we ended up in the car we wanted for a price we Had a wonderful car buying experience with Bill. He took the time to explain everything and made sure we ended up in the car we wanted for a price we could afford with no pressure. The entire team was very kind and helpful. My family will definitely be going here from now on. More
by Meg1025
October 18, 2018
New vehicle purchase Great customer service and constant communication with multiple levels of staff. Worked hard to get the exact truck I wanted at a fair price. I would Great customer service and constant communication with multiple levels of staff. Worked hard to get the exact truck I wanted at a fair price. I would highly recommend this dealership to anyone. More
by smredd
October 17, 2018
Great costumer service . Judd made it really easy for us to pick the car we wanted and at a price we felt comfortable with. Overall great experience. . Judd made it really easy for us to pick the car we wanted and at a price we felt comfortable with. Overall great experience. More
by C.arriaga911
Employees Worked With
Carlos Saavedra , Judd Baker
October 09, 2018
Great experience! Chris Cummings was extremely helpful and great to work with. He made sure I got the best deal possible on the car I had selected. Chris Cummings was extremely helpful and great to work with. He made sure I got the best deal possible on the car I had selected. More
by Satisfiedcustomer
Employees Worked With
Chris Cummings
October 09, 2018
Great experience!!! I was so impressed with the level of professionalism and knowledge that each person I dealt with at Five Star Ford demonstrated. Bill listened to ever I was so impressed with the level of professionalism and knowledge that each person I dealt with at Five Star Ford demonstrated. Bill listened to every thing I said, so that he could truly deliver what I needed and wanted, and that made all the difference. He gave me in depth information about every financing option available, so that I could make the best decision possible for myself and my family. Bill made me feel informed, comfortable and confident with my desicion. I’m very thankful for all of the helpful staff I had the pleasure of speaking with, they were all fantastic! More
by Emmy Riney
