Sam Pack's Five Star Ford Carrollton

Our 2017 Shelby Mustang GT350 purchase Kaleb Willis was awesome to have working for us. It was the most painless car purchase I’ve ever had. Everything happened liked they promised. Kaleb Willis was awesome to have working for us. It was the most painless car purchase I’ve ever had. Everything happened liked they promised. More

2018 Ford Edge I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transitio I was referred to this dealership by a family friend. This was my first experience buying/leasing a car on my own. Everyone made it a smooth transition and helped me understand my options of pricing, leasing, benefits to both buying vs. leasing for my age. Jared showed me cars in my price range, but also what I was wanting; didn't try to sell me something else which is nice. He definitely made my first time getting a car hassle free. I was worried it was going to take hours on hours and it didn't. Overall, the staff was very nice, the dealership was clean and well kept. Joseph, helped me understand all the technology since my last car was 12 years older and had no technology in it. I got an AMAZING deal, which I know it would not have been possible anywhere else. I love my new Ford Escape! More

My Online Purchase Experience I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare I contacted 10 different Ford dealerships online on November 9. I told all of them what vehicle I wanted (2019 Ford Fusion SE) so that I could compare apples to apples. My intention was to purchase by Thanksgiving (within 2 weeks). I asked all of the dealerships to provide me the window sticker and final drive-out price including TTL. I did not want to negotiate back and forth and waste hours of my life to save a few hundred dollars. I wanted to work with the dealership that gave me the best deal from the beginning. Jared with 5-Star Ford in Carrollton was great. He provided me the window sticker and price and went back and forth with me via email a few times to answer a few questions I had. He never pressured me and was very professional throughout the transaction. 5-Star Ford came back with the lowest price and beat the next best price by approximately $1,000. Yesterday, I went to 5-Star Ford and spoke with Jared. I saw my car for the 1st time and within 45 minutes, I was driving home with my NEW Ford Fusion! I could not be happier with this transaction. It was very stress free. Jared provided all the information I needed and did not bombard me with emails or phone calls. I will definitely work with 5-Star Ford (and hopefully Jared) in the future whenever I am looking to purchase a new vehicle. More

Second new car rthrough internet sales This would be my second new car purchase through the internet department by Don Wagner. Since I did all my research before arriving the process was ve This would be my second new car purchase through the internet department by Don Wagner. Since I did all my research before arriving the process was very quick and easy. Don new exactly what he was doing and made it a quick transition on my trade in and walking me through all the paperwork and the bells and whistles of the car. It was also very nice the car on the internet was available exactly as described. The finance gentlemen was very quick and explained everything in enough detail for me. Joseph was also very helpful setting up the app for my phone. Thank you for the service. More

To find a car that fits my budget I would recommend anyone to buy a car at 5 star Ford in Carrollton they have the best sales team who are considerate of your needs and will work hard I would recommend anyone to buy a car at 5 star Ford in Carrollton they have the best sales team who are considerate of your needs and will work hard to help you get the deal you need to stay within your financial means.So if your looking to buy a great car at a great price stop by 5 Star Ford in Carrollton your ride awaits you More

Amazing experience This was such a wonderful experience, it’s hard to describe. Michael Krantz was so nice to us and our kids, and he simply let us pick out the vehicle This was such a wonderful experience, it’s hard to describe. Michael Krantz was so nice to us and our kids, and he simply let us pick out the vehicle we wanted and started the process of getting us financed. No pressure whatsoever. This was so much different than any experience I’ve ever had buying a car. I wish I could give 10 stars. More

Great experience My experience with my new car purchase was great! Chris worked with me and got me in my new car quickly and efficiently. He also followed up with me t My experience with my new car purchase was great! Chris worked with me and got me in my new car quickly and efficiently. He also followed up with me to make sure all was going well with the car. The rest of the staff that worked to get me my car that night and to get the tinting completed a few days later were also great to work with, very professional. More

Great dealership! I sent a request, Michael Krantz called me back. We discussed particulars of what I was looking for and within a couple days he had the vehicle that I I sent a request, Michael Krantz called me back. We discussed particulars of what I was looking for and within a couple days he had the vehicle that I requested at a better price then I expected to receive. Then the actual paperwork was completed fairly quickly and we were out with our new car. More

Great experience Had a great experience leasing our second automobile from Sam Pack. Our salesperson Jeff F. was extremely professional, honest and had timely respons Had a great experience leasing our second automobile from Sam Pack. Our salesperson Jeff F. was extremely professional, honest and had timely responses. We wanted additional accessories added to the expedition and their internal team managed the install with a quick turnaround. More

AN AMAZING EXPERIENCE! I was first introduced to Sam Pack Ford Carrollton through Jerry Reynolds the Car Pro guy! I typically hate the car buying experience but fom the fir I was first introduced to Sam Pack Ford Carrollton through Jerry Reynolds the Car Pro guy! I typically hate the car buying experience but fom the first time I walked through the door of this dealership things were different!! My sales professionals were Christopher Krause and his brother Reuben ( they are part of the “Car Pro” certified team ). I was trying to decide between an Audi Q7 and the new Platinum Expedition. I had been to Sewell and was really impressed with their customer service so I was expecting a lesser experience at a “Ford” dealership but that wasn’t the case at all! Everything from the start, to the time I drove away from the dealership in my new black Platinum Expedition, was a GREAT experience! I live in McKinney and work in Allen but am glad to drive to Carrollton for this white glove service! I’ve only had a couple of Ford/Lincoln vehicles as I’ve mostly driven Suburbans and my last SUV was a ‘14 Toyota Platinum Sequoia. This new redesigned Expedition is the finest vehicle I’ve ever owned! The ride is like you’re floating on air, the technology rivals the Audi Q7 and the performance including mpg is truly amazing! I brought my Expedition back to have the windows tinted and worked with Vincent in the service department and he was great! They loaned me a truck to use while they were tinting my windows. Sam Pack Ford Carrollton, Christopher / Reuben Krause and the new Expedition has made for an incredible experience!! This is also my first time to write a review for a car dealership and I’ve bought over 30 vehicles. More