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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,631 reviews
November 06, 2018
Recall Gone Wrong But Mgmt did good fixing it. I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they I took my focus in for a recall on a Monday at 10:30 AM. No one called me so I called them at 4PM on Tuesday(today) and that's when they tell me they had to order parts and my car wouldn't be ready til maybe lunch time Wednesday. I am a working man that has a job to go to. They refuse to give me a rental car or reemburse me for an uber. That is insane. The problem I really have is a communication and customer service issue. Im really perplexed how no one thought it was important to call and communicate with me that we wouldn't be getting the car back and that they had to order parts and it wouldn't be ready til the following business day. A simple phone call saying, "Sir this is so and so and I just wanted to let you know that unfortunately your car won't be ready today despite me telling you yesterday it would and we will have to order parts to fix it. It wont be ready until tomorrow around lunch time. Im so sorry for any inconvenience this may cause you. Unfortunately we wont be able to provide a rental or reemburse you for uber. I do apologize." INSTEAD no one called at all and I had to call myself at 4PM and get attitude like sorry about your bad luck man! I work in customer service and do not understand why there was no communication or ownership for the issue. Just attitude and figure it out buddy is all I seemed to get. If I had known sooner or had been communicated with properly, I could have arranged a ride. Now I have to pay for an uber. I understand customer service can be hard because I work in it as well but customer service issues can be avoided 99% of the time if there is proper communication, sincerity and ownership(even if its out of your control) for the situation. I hope this helps for proper further training of employees and that they are more open minded to customer satisfaction. This caused me to give a one star. Update to this review, customer service reached out to me and paid for my Lyft Drive. My recommendation would be to over communicate with the service department. After Drew reached out to me I've upgraded them to three stars. More
by Focus2012dr
November 03, 2018
Good advice Judd and Rueben had a lot of patience with me. Trading in my F150 Lariat for an explorer Sport was not an easy decision. Tested the new F150, the 10 s Judd and Rueben had a lot of patience with me. Trading in my F150 Lariat for an explorer Sport was not an easy decision. Tested the new F150, the 10 speed expedition, two different explorer engines. Judd showed it all and assisted in choosing the final car. Rueben and Judd worked well as a team to finalize the deal. Very pleasant experience.. awesome duo ! More
by Koen the Belgian
November 01, 2018
Exceptional People and Quality Care Great people to work with, had a very good experience Judd and the rest of the team were all very honest, respectful, very helpful and courteous. I co Great people to work with, had a very good experience Judd and the rest of the team were all very honest, respectful, very helpful and courteous. I could not be happier with my new vehicle and will continue to look to Sam Pack’s Five Star Ford in Carrollton for all my car needs. More
by gato
October 31, 2018
Amazing service Excellent service I received when shopping for a car. They were friendly, helpful, respectful and honest. They truly helped me in getting the car I wa Excellent service I received when shopping for a car. They were friendly, helpful, respectful and honest. They truly helped me in getting the car I wanted at a fair deal. Best service I’ve ever received at a car dealership. More
by GIjane
Employees Worked With
David Barragan, Catherine Bishop
October 30, 2018
Great Buying Experience Great Customer Service. Accepted my lower offer, couldn't be happer. Had all my paperwork and car ready when I arrived. I Will definitely buy from her Great Customer Service. Accepted my lower offer, couldn't be happer. Had all my paperwork and car ready when I arrived. I Will definitely buy from here again. More
by Poinzys
Employees Worked With
Kaleb Willis
October 30, 2018
Excellent Experience I really hate shopping including shopping for a new car but Sam Pack’s Five Star Ford in Carrollton made this experience quick and painless. Michael w I really hate shopping including shopping for a new car but Sam Pack’s Five Star Ford in Carrollton made this experience quick and painless. Michael was friendly, funny, and very helpful. David was professional and quite the story teller. I will return to Sam Pack’s Five Star Ford in three years for my next vehicle 🚗 More
by RubyRed99
Employees Worked With
Michael Krantz, David Barragan
October 30, 2018
Friendly and fast!! Kaleb was awesome to work with! Very friendly and knowledgeable about the car. He was patient with me wanting to sleep on my decision and very respons Kaleb was awesome to work with! Very friendly and knowledgeable about the car. He was patient with me wanting to sleep on my decision and very responsive the next day. He did all the leg work before I came back in to purchase and I was in and out of the dealership in 45 minutes. I would definitely come back and see Kaleb in the future! More
by Trreed940
October 28, 2018
Friendly people Salesman was very friendly. Dealership was clean. Great selection of cars and trucks. I would highly recommend this dealership to anyone looking for n Salesman was very friendly. Dealership was clean. Great selection of cars and trucks. I would highly recommend this dealership to anyone looking for new or used cars. More
by rundennisrun
October 28, 2018
First new vehicle purchase The whole team at Five star, was just wonderful. Michael Krantz was awesome went above and beyond to finance the truck. This F-150 is my first vehicle The whole team at Five star, was just wonderful. Michael Krantz was awesome went above and beyond to finance the truck. This F-150 is my first vehicle that was new. Thank you all it was a wonderful and amazing experience. Thanks again Michael Krantz you went above and beyond More
by Texasyankee
Employees Worked With
Other Employees :
Michael Krantz, Brandon Matthews
October 27, 2018
Chris was awesome..... no BS... no hassle. Chris was awesome no nonsense car salesman... fast to answer texts.... painless ... experienced... nice to deal with.... Carlos in finance needs to li Chris was awesome no nonsense car salesman... fast to answer texts.... painless ... experienced... nice to deal with.... Carlos in finance needs to listen to NO I don’t want buy an unless warranty Are you saying my brand Ford won’t run??? More
by Gert
Employees Worked With
Chris Cummings
