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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,657 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,657 reviews
January 04, 2019
Efficient, non-pressured, informative, pleasant My purchasing experience with Melanie was very pleasant. Melanie was very informative, and was able to help me find the specific F250 I was in search My purchasing experience with Melanie was very pleasant. Melanie was very informative, and was able to help me find the specific F250 I was in search of in an efficient manner. Upon my arrival to the dealership, Melanie greeted me with a smile, and acted in a very professional manner through my purchase. Thank you Melanie. More
by Fordf250
January 01, 2019
Clete Aycox I have been buying from the dealership for over twenty years, the last four vehicles I’ve bought through Melanie and the experience is terrific every I have been buying from the dealership for over twenty years, the last four vehicles I’ve bought through Melanie and the experience is terrific every time! She understands how I like to do business, and it works very well. I live in west Fort Worth and I drive by three Ford dealerships to get to Five Star Carrollton, Melanie is a big part of the reason I do! More
by Clete
December 28, 2018
Great experience. It was a great experience. Everyone was good. Raj Patel is an awesome guy. He looked all over to get me the truck I want. It was a great experience. Everyone was good. Raj Patel is an awesome guy. He looked all over to get me the truck I want. More
by Kj
December 21, 2018
They are careless I'm trying to buy they are trying to not sell During the last 48hours yes awaiting I think they have only one seller How they can be number 1 se I'm trying to buy they are trying to not sell During the last 48hours yes awaiting I think they have only one seller How they can be number 1 seller in Dallas ? More
by Mesut
Employees Worked With
Jason Acker
December 13, 2018
Been customer for 20 years Lost track of the number of vehicles purchased over 20 years. Just got a F150. The team was awesome. Went over the top!! We always get them from Dan Lost track of the number of vehicles purchased over 20 years. Just got a F150. The team was awesome. Went over the top!! We always get them from Danny! More
by Gst715
December 11, 2018
Best dealership in the state of Texas! This is the second new vehicle I have purchased from Sam Pack’s 5 Star Ford in Carrollton and let me say...they have done it again!! Michael Krantz, J This is the second new vehicle I have purchased from Sam Pack’s 5 Star Ford in Carrollton and let me say...they have done it again!! Michael Krantz, Joseph Walker, and Justin McCarroll are the best in the business! So professional, friendly and knowledgeable. I will never purchase a new vehicle from anywhere else! More
by 2019Ford150Limited
December 09, 2018
2018 F150 Purchased a new f150 and it was one of the best experiences I’ve had purchasing a vehicle so far. Thanks to the team at Five Star for making me feel l Purchased a new f150 and it was one of the best experiences I’ve had purchasing a vehicle so far. Thanks to the team at Five Star for making me feel like a valued customer. More
by BertoCM
Employees Worked With
Other Employees :
Christopher Krause
December 08, 2018
Awesome Awesome Awesome Michael Krantz was the sunshine on my cloudy day. Such an awesome spirit, always upbeat and knowledgeable of the car buying process. Just Awesome. Tha Michael Krantz was the sunshine on my cloudy day. Such an awesome spirit, always upbeat and knowledgeable of the car buying process. Just Awesome. Thanks More
by Michele1l
December 05, 2018
Awesome experience Flash was so helpful and I would recommend working with him to anyone! He helped me find the right car and for a great price! Flash was so helpful and I would recommend working with him to anyone! He helped me find the right car and for a great price! More
by Mack96
Employees Worked With
Jeff (Flash) Flaishans
December 02, 2018
Remarkable Experience This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. F This dealership made the buying experience extremely pleasant. No pressure sales, experienced Sales Reps who are attentive to the customers needs. From start to finish this was remarkable experience. We highly recommend Sam Pack's Five Star Ford!! More
by tjboss08
