Sam Pack's Five Star Ford Carrollton

Five Star Service ⭐️ After having much trouble with my husbands vehicle, we decided to trade in for something new because the costly repairs were getting too overwhelming. After having much trouble with my husbands vehicle, we decided to trade in for something new because the costly repairs were getting too overwhelming. We had checked a few dealerships online and Sam Pack’s Five Star Ford seemed to have the best options and better prices! We went in and were introduced to Dawin Peña (fluent in spanish) who was very attentive, charismatic and very driven by his work. We gave him two F-series that we were interested in and he weighed the pros and cons with us. He gave his honest opinion which we really much appreciated because it definitely helped us choose the better option, price-wise. We hit a few bumps in the road from having a security freeze on my credit reports to not having enough credit. Dawin kept pushing and coming up with different options and strategies in order for us to get an approval. Just when we thought there was no hope, we received the approval from Ford Credit with 0% APR. We could not be happier with the service we received from Dawin and he most certainly made loyal customers out of us! We will be doing business with Dawin and Five Star Ford again in the near future! I could not recommend him enough! Thank you Dawin for all your help and never giving up on us! More

Awesome experience I was looking to get a second car and knew exactly where my budget and all lied. I spoke with someone at the dealership and felt good about it. I ende I was looking to get a second car and knew exactly where my budget and all lied. I spoke with someone at the dealership and felt good about it. I ended up going in and in less than an hour I had test drive, applied and waited for finance. We had to go back the next night due to it being late with financing, but the experience was one of the fastest and smoothest I’ve ever experienced. More

Excellent Sales Experience My salesman Hunter Maki provided remarkable customer service throughout the entirety of the sales process. He was honest and open, listened to every q My salesman Hunter Maki provided remarkable customer service throughout the entirety of the sales process. He was honest and open, listened to every question, and was extremely knowledgeable on every product I inquired about. He is a fine representation of the quality of individuals this dealership has to offer. Thank you for all your hard work! More

Very impressed Went in to the dealership to look at a truck i saw online. Just asked for any available sales person and was helped by Christopher. I thought to mysel Went in to the dealership to look at a truck i saw online. Just asked for any available sales person and was helped by Christopher. I thought to myself get ready for the smoke and mirrors. Much to my surprise there were no shady salesman tactics. Christopher genuinely cares about his customers being satisfied. From walking in the front door to driving away in my new truck was the easiest and most pleasant dealership visit i have ever encountered. My whole visit only took right around an hour and a half. I would recommend Sam Packs Five Star Ford of Carrollton to anyone and definitely ask for Christopher. I will be back in the future. More

How i got my truck Today i went to find a truck i been wanting and i went to Sam packs five star and i found me a nice guy that helped me his name was Edwin Peña he hel Today i went to find a truck i been wanting and i went to Sam packs five star and i found me a nice guy that helped me his name was Edwin Peña he helped me look around and we found the perfect truck thank u Edwin Peña ! Emmnauel More

Pleasantly Suprised and Impressed I would highly recommend this dealership and Mr Garrett. We showed up late due to the weather and the sales person and dealership did not rush us and I would highly recommend this dealership and Mr Garrett. We showed up late due to the weather and the sales person and dealership did not rush us and took their time answering all of our questions. The salesman was very knowledgeable and polite and took his time. We made the deal and due to the time they filled up our trade and let us take it back home 2 hours away and delivered our new truck the following Monday...... that is service ! and filled up the new truck when they arrived in our town. I would like to add the vehicle I traded in was my first Ford product as we had only purchased GM products previously. Fords vehicle sold its self and we are now a repeat customers. It was work the two our drive from our hometown to get outstanding service. We will send our friends and family to this dealership and salesperson. More

Not just salesman Originally looked at used but, then decided I may be more interested in new, without any persuasion. Bill originally helped me & was easy going to tal Originally looked at used but, then decided I may be more interested in new, without any persuasion. Bill originally helped me & was easy going to talk to & ask questions & when he knew he may be out, he turned me over to Stephen. Another gentleman helped explaining some features of the newer truck & was very helpful but, I didn't get his business card. All in all the whole staff was gracious & helpful from the front desk to even a brief encounter I had with someone through the internet that helped locate a particular vehicle I wanted to look at before I came to the store. I also had a couple great encounters with Mr. Justin McCarroll through which I could tell, this is a dealership of Integrity. When it's time for a new truck I'm going back to 5 Star Ford Carrollton. Thanks again everyone. More

Great place to deal with. Great salesman gave everything he said and more too the deal. He went above and beyond the call of his duty .... Will recommend to everybody !!! Great salesman gave everything he said and more too the deal. He went above and beyond the call of his duty .... Will recommend to everybody !!! More

New car Jarod Wingard answered all of our questions and made the experience stress free. He is a great salesperson and was honest with us throughout the day. Jarod Wingard answered all of our questions and made the experience stress free. He is a great salesperson and was honest with us throughout the day. More

If you want some “ Flashing” Service contact Jeff Flaishans Flash was referred to me from Justin McCarroll whom of bought several vehicles from and he was amazing from his first phone call to me all til the clo Flash was referred to me from Justin McCarroll whom of bought several vehicles from and he was amazing from his first phone call to me all til the closing of the deal. Flash always replies to my text, calls in a timely manner. He always answers my questions and if he doesn’t know then he always gets me to the right person. His attitude, integrity and professionalism is more then Five Stars in my book. My deal was emotional and hard due to a recent divorce and he didn’t treat me any different then someone that would be a “ slam dunk deal”. He was kind, supportive, knowledgeable and just a great guy with a big heart for what he does. I’ve bought serve vehicles from Five Star Ford but this was by far the best even due to my circumstances and for that I’m very very grateful for him, Justin, Tommy, Nick and Alex. You won’t get better service from anywhere else!!! Thank you Flash for being “you”!! Blessings and Hugs, Nikki and Buster More