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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,656 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,656 reviews
May 02, 2019
Easy and fast Loved how well they took care of us and so fast and easy. He explained everything probably and with no complications. Highly recommend to come and see Loved how well they took care of us and so fast and easy. He explained everything probably and with no complications. Highly recommend to come and see him. More
by Gissanchez01
Employees Worked With
Dawin Pena
May 01, 2019
awesome salesperson Jeff will go the extra mile to help, even at his own expense to get the deal done. Wont find a better person to help you. Jeff will go the extra mile to help, even at his own expense to get the deal done. Wont find a better person to help you. More
by gooddealguy
Employees Worked With
Jeff (Flash) Flaishans
April 30, 2019
Amazing purchasing experience Miguel was wonderful. He listened to our needs and respected our wish to discuss before making a final decision. Most importantly he did not push fo Miguel was wonderful. He listened to our needs and respected our wish to discuss before making a final decision. Most importantly he did not push for a rushed decision. More
by GeralynP
April 30, 2019
Simply the Best Customer Service Whether it's service or purchasing a vehicle, I've experienced great customer service at 5-Star Ford. I've purchased 3 vehicles from this dealership Whether it's service or purchasing a vehicle, I've experienced great customer service at 5-Star Ford. I've purchased 3 vehicles from this dealership dating all the way back in 1985 when it was Lee Jarmon Ford. Can't speak highly enough about Reuben Krause, David Barragan, Brandon King, Christopher Krause and Justin McCarroll. All truly have your best interest in mind with NO pressure sales. More
by Mark Anderson
Employees Worked With
Other Employees :
Brandon King in Service Dept. , David Barragan, Christopher Krause
April 28, 2019
Great Job Really good about listening and drilling down to get our needs. Then offering options, vehicle and finance, to meet those needs. Great experience f Really good about listening and drilling down to get our needs. Then offering options, vehicle and finance, to meet those needs. Great experience for repeat, repeat, repeat customers like us! Great job Rueben, Christopher, and David! More
by Brian
April 27, 2019
Excellent! Christopher Krause, Oleg Joseph and Carlos were all extremely patient with us and provided the utmost level of customer service to us during this enti Christopher Krause, Oleg Joseph and Carlos were all extremely patient with us and provided the utmost level of customer service to us during this entire process. More
by Aplesmoore
April 26, 2019
Excellent Experience Justin, Miguel, and Raj, and Michael were all extremely helpful and made for an excellent customer experience. Miguel greeted me and made me feel rig Justin, Miguel, and Raj, and Michael were all extremely helpful and made for an excellent customer experience. Miguel greeted me and made me feel right at home and engaged Justin who continued to understand my needs and what was important to me. Michael made turning my lease in such an easy and painless experience. Overall, I could not have asked for a better experience. Sam Pack truly does provide superb customer experience and cares about every customer. Thank you for all of your help! More
by Monkey29!
April 21, 2019
Fast and Seemless Transaction w/Jared Wingard I reached out to the dealership regarding an F250/350 potential purchase. I had been looking at a Ram as well. I would say the number one reason I wen I reached out to the dealership regarding an F250/350 potential purchase. I had been looking at a Ram as well. I would say the number one reason I went with the Ford versus the Ram was due to the knowledge, expertise, and excellent customer service that I received from Jared Wingard. Questions were answered, process was smooth and easy. I highly recommend him as a salesman and an automotive professional. I will be purchasing my next vehicle through him as well. I also worked with Alexandra Benvenuto, Miguel Rojas, and Michael Pisarik. They all aided in an extremely easy decision to purchase the Ford, customize it as desired, and present finance options that met my goals. And the original reason for using Sam Pack's was having my company vehicles serviced at this dealership and working with Moody. All parts of this dealership are tremendous and somehow make the car buying and ownership experience a pleasure. Thank yall! More
by Seanw11
Employees Worked With
Other Employees :
Kevin Moody, Miguel Rojas
April 20, 2019
Great service, no pressure! Chris Krause was great. He was very attentive and patient with my large family. No pressure at all during the entire process from start to finish. Chris Krause was great. He was very attentive and patient with my large family. No pressure at all during the entire process from start to finish. More
by JJLRARCH
April 20, 2019
Sales Christopher Krause helped me throughout the process of buying a new vehicle. Christopher got me the best incentives and even took to the time to help Christopher Krause helped me throughout the process of buying a new vehicle. Christopher got me the best incentives and even took to the time to help me with the return of my rental. Would definitely refer anyone to Christopher. More
by Donna
Employees Worked With
Christopher Krause
