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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,656 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,656 reviews
May 14, 2019
Professional, honorable, efficient, fair! I was looking for a car for my daughter, who just turned 16. I found a vehicle on the internet (KBB) that I liked and called to make an appointment. B I was looking for a car for my daughter, who just turned 16. I found a vehicle on the internet (KBB) that I liked and called to make an appointment. Bill had the vehicle up and ready to go when I arrived. He took a little information from me and we went for a drive. He was easy going and very professional. My wife came back with my daughter that evening and someone else helped them check out the vehicle and take a test drive. We came back Monday afternoon and completed everything in approx. one-half hour, and I drove the vehicle home. It was one of the better customer service experiences I've had in years. GTN More
by nelsongregory
Employees Worked With
Bill Vonehr, Kip Hines
May 13, 2019
F150 Review We had a very specific truck and trim packages we wanted. Darwin was able to locate one within an hour. Justin then was able to make it happen by gett We had a very specific truck and trim packages we wanted. Darwin was able to locate one within an hour. Justin then was able to make it happen by getting the truck within the week and in the end, we felt we got an amazing deal combined with amazing customer service. More
by txcolsafety
May 12, 2019
Honda Purchase Don Fontenot was very professional. He made my car purchase very smooth as possible. He was always communicating with me. I did not feel pressured at Don Fontenot was very professional. He made my car purchase very smooth as possible. He was always communicating with me. I did not feel pressured at all.I would definitely purchase my next vehicle from him. More
by Lcturne
May 11, 2019
New car purchase Terry Smith our salesman was funny and listened to our needs and wants in a vehicle. We were looking for. He was also very patient. Terry Smith our salesman was funny and listened to our needs and wants in a vehicle. We were looking for. He was also very patient. More
by Kevbaby67
May 11, 2019
Best Car Buying Experience Ever Jeff was awesome. Down to earth, no pressure, went way beyond the extra mile to get the job done. The man actually got me more for my trade than I was Jeff was awesome. Down to earth, no pressure, went way beyond the extra mile to get the job done. The man actually got me more for my trade than I was asking! Honestly the best car buying experience I've ever had. Reuben made sure the numbers were explained and were exactly what I wanted. Finance was a breeze as well. Michael in financing knew his stuff! He gave many options, no pressure in there at all. Great job guys More
by Steelman
May 11, 2019
excellent and very courteous new truck buying experience I met Christopher Krause and we talked about the new F-150. I realized the F-150 fit my needs better than the 2018 Toyota 4Runner I was driving. Chris I met Christopher Krause and we talked about the new F-150. I realized the F-150 fit my needs better than the 2018 Toyota 4Runner I was driving. Chris was very helpful and he knows a lot about trucks.We discussed my needs and wants and Chris worked long and hard with me to find exactly the truck I wanted. I bought a 2018 F-150 XLT Super Crew two wheel drive with the 5.0 litre V-8; everything I wanted. Chris walked me through the whole process and this was the best new car buying experience I have ever had. When I buy my next truck, it will be from 5 Star Ford Carrollton and I will be looking for Chris. Thanks. More
by NickF-150
May 11, 2019
My New Car!! Let me tell you my great experience!! My Sales Guy was Christopher Krause!!! From the phone call from the beginning till the drive off from the lot!! Let me tell you my great experience!! My Sales Guy was Christopher Krause!!! From the phone call from the beginning till the drive off from the lot!! With my exception of my criteria I felt at ease and was very excited to walk away with a new 2019 Ford Fiesta hatchback!!! Thank you so much for your expertise, dedication and hard work to take of my nervousness and made me at ease!!! I’m so happy I got me a new car and exited with everything!!! More
by cheflina82
Employees Worked With
Christopher Krause
May 11, 2019
Great and easy experience Chris was very easy to work with and wasn’t pushy in the slightest. Chris took the time to find out what I was looking for made the process easy and h Chris was very easy to work with and wasn’t pushy in the slightest. Chris took the time to find out what I was looking for made the process easy and hassle free. Chris made sure we were taken care of and updated us throughout the time we were there. When I’m looking to buy another vehicle, Chris will be the first person I contact. More
by Brion V
May 06, 2019
Stay away from this dealership if you're African American Car salesman Miguel Rojas treated me like crap the minute I walked into the dealership before receiving any information from me on Saturday. He acted Car salesman Miguel Rojas treated me like crap the minute I walked into the dealership before receiving any information from me on Saturday. He acted as if I was a burden when I arrived inquiring about mustang GT to the point where he wouldn't even give me a price for one. His reasoning for not providing me a price was "I can give you a price all day but after running your credit your monthly payments could come back high and our banks just closed so we have no way to run your credit today" (I have a credit score well over 750 but I didn't tell him that because I felt disrespected that he assumed my credit score was bad without him knowing anything about me). I then asked about the little promotion on their website where it says "we will give you $500 over kelly blue book trade in value "(which is not much) and I proceeded to show him the trade in value THEIR website gave me. He said his manager had to look at my car first I gave him the keys to let his manager look at my car which was a 2016 dodge challenger (still under full warranty) I waited and he came back calming his manager is only willing to give me 6000 less than the Kelly blue book instant offer(again Kelly blue book was willing to buy my vehicle for 6000 more without even seeing it.) I preceded to just walk away without giving him a response because I knew they were just trying to get me out of their dealership (I work for a bank in which we are required to complete yearly training on different forms of discrimination so I knew what they were doing to me) and they assumed I dint have any credit to buy the car I was looking at but the Caucasian couple was being treated like a king and queen from their salesman. Miguel Rojas dint even feel the need to bring my car back from his "manager" therefore I had to walk to the other side of the dealership to retrieve my vehicle. I never been so disrespected in my life and I plan to tell my whole family and all coworkers to stay away from this place due to their racist attitude towards customers. I purchased a Ford F-150 from the Five star in Louisville and they were extremely nice and respectful but this Five Star dealership is the worst and has caused them to lose my business for good!!! More
by carterwl
Employees Worked With
Miguel Rojas
May 05, 2019
A great experience! Chris was extremely helpful and patient despite my extreme pickiness. He listened to what I wanted and didn’t try to push me into just any car. He fou Chris was extremely helpful and patient despite my extreme pickiness. He listened to what I wanted and didn’t try to push me into just any car. He found the perfect car for me and the rest was just a quick, routine approval process. I really appreciated that he took the time to take care of me, especially when I came in with no intentions of buying a car that day. I was simply browsing. The entire car buying process took a few hours and I was extremely happy to be able to land the car of my dreams with his help! More
by Dodge2008!
Employees Worked With
Jeff (Flash) Flaishans, Christopher Krause
