Sam Pack's Five Star Ford Carrollton

Here we go again I gave this place great reviews and meant them. After they fixed huge problem. Now.i forced to write another review. Because again i have a problem. I gave this place great reviews and meant them. After they fixed huge problem. Now.i forced to write another review. Because again i have a problem. I have called left messages with. Finance since they never come to the phone. To no avail not one.phone call then finally get a call from dennis white saying henis sorry on saturday. And promised to call me monday with the answer. Kept promising. Well as usuall with this place monday has passed and no phone call. They have owed me 1000 for over a month. Even mr white couldnt believe its not here yet. I also was informed i should have also gotten 3000 for being a ford returning customer. Please pray i get my money. Iam trying to bury my brother and waiting on this. I cant take anymore. I dont know what else to do. Except write this because they care more about reviews than calling.back. side note operator very rude when i kept trying to get finace.to answer. More

First New Truck Purchase Bought my first truck from Sam Pack. This is my second purchase from Sam Pack. I still own my Taurus and I just bought a F 150. Great experience both Bought my first truck from Sam Pack. This is my second purchase from Sam Pack. I still own my Taurus and I just bought a F 150. Great experience both times. Really felt like they were working hard to get me into the vehicle. Thanks again!! More

Great Experience Bought a 2019 F250 King Ranch with added accessories. Very pleasurable experience from start to finish - honesty, integrity, and fast service! I wou Bought a 2019 F250 King Ranch with added accessories. Very pleasurable experience from start to finish - honesty, integrity, and fast service! I would highly recommend and will be a repeat customer. More

Great dealership just bought 2019 Edge Just bought a 2019 Ford Edge. Justin McCarrol new sales car manager, Michael Corbett salesman and Michael from finance all made the buying experience Just bought a 2019 Ford Edge. Justin McCarrol new sales car manager, Michael Corbett salesman and Michael from finance all made the buying experience very easy. All were helpful and knowledgeable. Alexandra was very helpful adding the details to my truck (leather, Bedliner, wheels and tint). More

Wasn’t expecting to buy new Just had an excellent experience at Sam Packs Carrollton. Went in to look at a used Acura RDX which was priced great, but ended up driving off in a br Just had an excellent experience at Sam Packs Carrollton. Went in to look at a used Acura RDX which was priced great, but ended up driving off in a brand new Edge. Honestly wasn’t expecting to buy a Ford, but super happy I did. Bill and Justin were great and David in finance actually made the experience fun. We will shop here again for our next vehicle. More

Fast, easy, and no back n forth I called on the phone as I did not want to sit at the dealership all day. I explained what I wanted, what I had to trade, and completed the credit ap I called on the phone as I did not want to sit at the dealership all day. I explained what I wanted, what I had to trade, and completed the credit app online. Dawin did everything for me and sent me videos of trucks that he had within my request. All I had to do was come in, pick out any extras, wait for paperwork, sign, and drive home. It took under 2 hours. More

Simple, easy, quick Worked with Dawin, Great guy, easy to work with and would recommend Highly. Made the Purchasing experience super easy handling a trade in and finding Worked with Dawin, Great guy, easy to work with and would recommend Highly. Made the Purchasing experience super easy handling a trade in and finding a great vehicle for me. More

I'm very happy with the 3 new friends that I've met. I was leery about coming back to Sam Pack Ford. My first experience wasn't pleasant, due to a terrible service writer. I stayed away for 5 years, vowi I was leery about coming back to Sam Pack Ford. My first experience wasn't pleasant, due to a terrible service writer. I stayed away for 5 years, vowing never to return. Then I met Rueben Krause, Christopher Krause, and Melanie Lucero. Rueben got me into a new 2018 F-150, which I love. I had a couple of problems with the truck, Rueben, Christopher, and Melanie, stepped up and handled my issues like professionals I haven't encountered in a long time. Made me feel like the King of Siam, it was wonderful. I've made new friends. More

Excellent Service We just purchased our second truck 5 Star Ford in Carrollton. The customer service we have received both times has been amazing. Our salesman Michae We just purchased our second truck 5 Star Ford in Carrollton. The customer service we have received both times has been amazing. Our salesman Michael Corbett was very knowledgeable and helpful in our search. The reason we came back and will continue to use this dealership is the Sales Director Justin McCarroll. The level of service and professionalism her provided us is second to none. We will see them again when it’s time to buy our next car. More

Great Experience Dawin provided great customer service and was extremely diligent and patient. Dawin made the whole process easy for us and we know have the truck of o Dawin provided great customer service and was extremely diligent and patient. Dawin made the whole process easy for us and we know have the truck of our dreams. Thanks for all your help! More