Sam Pack's Five Star Ford Carrollton

Best Car Buying Experience! Excellent customer service and transparency through the entire process! Chris and Justin are the best, period! Never been happier with my new 2019 For Excellent customer service and transparency through the entire process! Chris and Justin are the best, period! Never been happier with my new 2019 Ford Expedition!! More

Great to work with You can't hate the car buying process if Christopher Krause is your guy... And HE'S YOUR GUY! Extremely friendly and never pushy. I felt completely co You can't hate the car buying process if Christopher Krause is your guy... And HE'S YOUR GUY! Extremely friendly and never pushy. I felt completely comfortable with zero pressure to buy my 2018 Ford Escape. Go see him for your next vehicle! More

Excellent Quick easy and pleasant . Very friendly and courteous. Got us in and out for we were from out of town. Definitely will recommend them to our friends Quick easy and pleasant . Very friendly and courteous. Got us in and out for we were from out of town. Definitely will recommend them to our friends More

Efficient, honest, & comfortable During my entire visit, Erick & Dawin had been amiable, direct, & efficient. Though I primarily dealt with Dawin (I had met him before on a prior visi During my entire visit, Erick & Dawin had been amiable, direct, & efficient. Though I primarily dealt with Dawin (I had met him before on a prior visit; he wasn’t immediately available when I had arrived as he was understandably with another client), Erick assisted exceptionally well, immediately helping me find the 2016 Ford Escape I had researched and providing me with information on other options. When I requested the car for a test drive, it was brought expeditiously, & upon my return, Dawin was available. After continued discussion, I determined that a 2019 Ford Escape was better suited for my needs. Dawin provided a clear & concise rundown of all of the unique safety & luxury features of the vehicle, and sent me on my way for a test drive. I was a bit concerned about the low amount of gas in the tank of the vehicle; Dawin explained that it was a precaution, but with no prompting he gladly provided me with a bit more (I greatly appreciated his insight & immediate action). Driving the car with the additional safety package he had recommended left me thoroughly impressed, & after securing as many discounts as I could apply for, I placed my down payment. Dawin either knew the answer to any question I had, or quickly found it out; in both cases, he always presented the information without the least bit of ambiguity. He was fast, knowledgeable, & a pleasure to work with, & I would be more than comfortable recommending him or Erick to anyone I know that is looking for a car. More

Good service We purchased a used vehicle several weeks ago from Sam Pack’s Five Star Ford. We worked with Kaleb and certainly appreciated his courtesy and straight We purchased a used vehicle several weeks ago from Sam Pack’s Five Star Ford. We worked with Kaleb and certainly appreciated his courtesy and straightforwardness - didn’t get any pressure or weird salesy vibes from anyone here. Would go here again for our next vehicle. More

BEST CAR BUYING EXPERIENCE EVER Recently bought one of my dream cars - a blue Ford Mustang GT. Chris Krause and the team at Five Star Ford went above and beyond to make this the bes Recently bought one of my dream cars - a blue Ford Mustang GT. Chris Krause and the team at Five Star Ford went above and beyond to make this the best car buying experience I've ever had. I had called Chris earlier in the morning to see if a certain car was in stock. We setup an appointment for a viewing later in the day. When I got there, Chris had the car outside waiting. Not once did Chris try and push the sale. Carlos made the financing experience simple and clear. All in all the service and experience I got at Five Star Ford has been amazing. More

Great after a not great experience re-leasing an Escape SE After a not great experience while re-leasing an Escape SE, I was contacted by Melanie Lucero to see how the dealership could "make good" on making us After a not great experience while re-leasing an Escape SE, I was contacted by Melanie Lucero to see how the dealership could "make good" on making us happy with them. They offered a number of services for free including window tinting, rubber mats, detailing (inside and outside) and a free tank of gas that complete in several hours. Mistakes happen. My wife and I were very pleased with their response to make us happy. The next Ford we lease will be through Sam Pack's Five Star Ford-Carrollton. More

Awesome experience with the Dealership and Salemans Jared W My boyfriend's parents owned a Ford dealership in Houston 10-20 years ago and his family knows the lingo of buying and selling. Jared Wingard was supe My boyfriend's parents owned a Ford dealership in Houston 10-20 years ago and his family knows the lingo of buying and selling. Jared Wingard was super awesome with patiently answering all my questions and concerns. Jared was terrific! More

Customer service PROS!!!! My wife and I spent Memorial Day (Monday) at Sam Pack Ford and had the privilege working with Chris. I have never had such a outstanding experienc My wife and I spent Memorial Day (Monday) at Sam Pack Ford and had the privilege working with Chris. I have never had such a outstanding experience purchasing a new car! As both Mustang owners, Chris and I were always on the same page. I was extremely impressed with his character and demeanor toward my wife and I. At the end of the day I purchased a 2019 Ford Explorer that is AWESOME! I also gave him my Mustang license plate holder and sun visor as a simple gesture of going beyond by taking care of my wife and I. More

Thoroughly Satisfied The fact that this new vehicle purchase is the third one we have made at this dealership reflects our satisfaction with their excellent service. My wi The fact that this new vehicle purchase is the third one we have made at this dealership reflects our satisfaction with their excellent service. My wife and I appreciated the way the people we dealt with found and delivered what we wanted. More