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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,648 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,648 reviews

August 02, 2024

Great people all around. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back. More

by williej_21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2024 -

williej_21 responded

Great people all around. Got things done in a timely manner and were very helpful with finances as well as warranties. Definitely hope to be back.

July 29, 2024

Karla was great when I walked in I asked for her as I was recommended by my best friend who she also helped. I loved that she listen and didn’t push me into something I didn’t want to. I was scared I wouldn’ More

by solga3077
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, solga3077, on your purchase from Karla at Five Star Ford Carrollton. We want to make certain you and your boys enjoy your GMC, so reach us at 972-242-6415 with technical or care questions. Customer satisfaction continues to be the goal long after the sale. Thank you for sharing your feedback! Best regards, Trey Russell, General Manager

July 28, 2024

Extremely knowledgeable sales representative, selection of vehicles, willingness to work with you on budget and customer centric More

by kenwgomez1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Carranza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex with accessories and Laura in finace
Jul 28, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Ken, on your Ford from Five Star Ford Carrollton. Adam is focused on customer experience, so don't hesitate to call 972-242-6415 with technical or maintenance questions. Thank you for your kind words and business. Best regards, Trey Russell, General Manager

Jul 30, 2024 -

kenwgomez1 responded

Well deserved

July 27, 2024

Larry was great to work with. I couldn’t ask for a better experience. The communication and willingness to work with me was amazing. Couldn’t have asked for a smoother transition More

by Jeff McCollum
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Jeff, on your new truck from Five Star Ford Carrollton. We’re so glad to hear Larry provided an excellent experience. Customer satisfaction continues to be our focus, reach us at 972-242-6415. We appreciate you! Best regards, Trey Russell, General Manager

July 26, 2024

I had a great experience at Five Star Ford. Larry Mason was very helpful, kind, friendly, and understanding. He helped me get back on the road and into a new car! More

by silverscorpio82
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Larry Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Silverscorpio82, We’re so glad to hear Larry provided an shopping excellent experience at Five Star Ford Carrollton. We’ll be sure to pass along your kind words. Enjoy your new vehicle and please call on us again at 972-242-6415. Best regards, Trey Russell, General Manager

July 26, 2024

Eddie takes great effort in ensuring his customers are well taken care of. He is hardworking and listens and care about his customers. More

by Efosa O
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Ayala
Jul 27, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Efosa, on your purchase at Five Star Ford Carrollton. Eddie's knowledge and helpfulness are a true asset to our team. Be sure to call 972-242-6415 whenever you need vehicle advice. Thank you for your feedback and business. Take care, Trey Russell, General Manager

July 25, 2024

Karla Ibarra was such an amazing salesperson, I was in the market for a vehicle and she had 3 different cars lined up for me ready to go, The whole process didn’t take long at all like other dealerships u More

by ibarra.raul18
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Munoz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Ibarra.raul18, Congratulations on your purchase at Five Star Ford Carrollton. Customer satisfaction is always a priority and we are happy to hear Karla served you well. We welcome you to stay in touch at 972-242-6415. We are here to address all of your automotive needs. Thank you, Trey Russell, General Manager

July 24, 2024

Jared and Karla were so great to work with. We had 3 trucks picked out just needed to make a final choice, They had the keys ready and let us just do a process of elimination! When my husband More

by TCR Ranch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sandy Morcos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Sam Pack's Five Star Ford Carrollton responded

TCR Ranch, What a pleasure to help you and your family into your new Ford at Five Star Ford Carrollton. On behalf of Jared and Karla, thank you for your business and great endorsement. We are focused on making sure you all enjoy your ride. Let us know if you have technical or care questions at 972-242-6415. We look forward to seeing you again. Best regards, Trey Russell, General Manager

July 24, 2024

Karla was prompt and accommodating in helping with my new vehicle. I would recommend her for any future purchases of new vehicles. She was quick to return my calls and answer any questions I had. More

by John Rauschuber
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, John, on your new Ford! Karla and the Five Star Ford Carrollton staff welcome you to call 972-242-6415 for vehicle advice. We want to help you fully enjoy your ride. Thank you for shopping with us. You are appreciated! Take care, Trey Russell, General Manager

July 24, 2024

My experience was great! Karla was my sales person and she was very helpful and attentive. I highly recommend purchasing a car from here and asking for Karla! More

by Silviacelestino2016
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Karla Ibarra
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 25, 2024 -

Sam Pack's Five Star Ford Carrollton responded

Silviacelestino2016, We’re thrilled to hear you had a great experience with Karla! Your satisfaction is our top priority at Five Star Ford Carrollton and we are always available at 972-242-6415 to share our vehicle knowledge. Thank you for your review and business! Best regards, Trey Russell, General Manager

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