Sam Pack's Five Star Ford Carrollton

Great experience through the buying experience We worked with Anthony Garcia and our experience was excellent! He was very knowledgeable and relatable. He was flexible and worked with us through ou We worked with Anthony Garcia and our experience was excellent! He was very knowledgeable and relatable. He was flexible and worked with us through our decision making process without applying any pressure. We give him 5 stars! More

Excelent experience Emmanuel was very helpfull, he knows about the products and he is always trying to help. Was a great experience buying here. Really amazing team. Emmanuel was very helpfull, he knows about the products and he is always trying to help. Was a great experience buying here. Really amazing team. More

Great 1st time experience My experience with Erick was great. This was my first time buying a vehicle and was a little unsure of what to expect. I started communicating with Er My experience with Erick was great. This was my first time buying a vehicle and was a little unsure of what to expect. I started communicating with Erick over email and he was very quick with his replies. Once in the dealership, he did a great job of understanding what was important to me and working with me through it. I highly recommend him! More

Always a great experience Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been Hands down one of the best experiences when leasing a new car from this place. Have been returning for several years and every sales person has been so helpful. More

Very simple experience I've never bought a car from a dealership. Sandy helped with every step. She made sure to take care of me and made this an easy process. I've never bought a car from a dealership. Sandy helped with every step. She made sure to take care of me and made this an easy process. More

Enjoyed buying my car yesterday Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" wal Yesterday I visited Sam Pack's for the 1st time. I am 62 years old and have purchased many cars over the years, so I was dreading "The Green Mile" walk into a car dealership. However, after being assisted by Kaleb Willis, I purchased a car there and really enjoyed it. Kaleb actually listened to what I needed and wanted. He never pressured me. He was polite and respectful. If every sales associate was like Kaleb, buying a car would be fun instead of feeling like I was swimming with sharks. I will definitely purchase future cars at Sam Pack's with Kaleb.........Very Happy Buyer/Joni B. More

Customer service excellence We worked with Anthony Garcia, he may have been new but was amazing. We showed up a little early for the sales department being opened but he noticed We worked with Anthony Garcia, he may have been new but was amazing. We showed up a little early for the sales department being opened but he noticed we were waiting and took it upon himself to approach us and make sure we were taken care of first thing. He showed us the vehicle, made us feel comfortable and laughed with us while we made a decision. And got approval in a timely manner for all the requests we had. Will look to buy our next vehicle from them. More

Great experience and super deal. Purchased a new Escape and was very satisfied with the help and professionalism of Justin McCarroll and Emmanuel Avila. Received more than a fair dea Purchased a new Escape and was very satisfied with the help and professionalism of Justin McCarroll and Emmanuel Avila. Received more than a fair deal on my trade in and a really great deal on my new Escape which I am very happy with. Thank You so much Justin and Emmanuel !!! More

Magnetic Fusion Jeff Ferrell and Justin McCarroll made this an amazing car buying experience for us! They make you feel at ease the moment you meet them. We had shopp Jeff Ferrell and Justin McCarroll made this an amazing car buying experience for us! They make you feel at ease the moment you meet them. We had shopped at several different places, before coming to Five Star Ford Carrollton. Jeff and Justin helped answer all my questions, and was very patient with me thorough the process. Also glad to have Alex B on the team to get my windows tinted soon. I was so surprised to find out I could even get a replacement tolltag for my new car right there at their front desk. They've thought of everything. One stop Shopping!! If you need a car and want amazing service go to Sam Pack Five Star Ford in CARROLLTON and ask for them. This will be the Ford we go to for future car purchases. Matt and Sue More

Kenneth Faircloth Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy Your service guy Kenneth Faircloth went above and beyond to help me with a situation that I thought was being ignored. He was not even my service guy but after speaking to him at his eye appointment he followed through and helped me to get the tow refunded to me, my car had a recall part which stranded me on the road. So your employee went above and beyond to help me that to me that helped secure me as a customer for my next vehicle purchase. We have purchased a truck from you in the past so my Fusion will be my next trade in with you guys!! More