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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,654 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,654 reviews
December 17, 2019
Great experience I checked out about 20 dealers online and narrowed it down to 2 dealers. When I met Spencer he made me feel welcomed, valued and listened to my needs. I checked out about 20 dealers online and narrowed it down to 2 dealers. When I met Spencer he made me feel welcomed, valued and listened to my needs. He hustled hard to make sure I got what I was looking for and extremely upfront the entire time. Truly went the extra mile. With how competitive all dealers' prices are, he was ultimately the reason I chose to buy with Sam Pack. I highly recommend asking for him if you drop by. More
by James
Employees Worked With
Spencer Penington
December 16, 2019
Great experience and people I was contacted by Phil after inquiring about a truck in their inventory. Phil let me know the truck I was inquiring about was at the lot, we setup a I was contacted by Phil after inquiring about a truck in their inventory. Phil let me know the truck I was inquiring about was at the lot, we setup an appointment to view the truck, and take a test drive One thing I noticed immediately, I was able to walk the lot without a salesman chasing me down. When I went in to the dealership the sales floor staff did not rush me. I checked in with the receptionist and was immediately helped. This was refreshing. After the test drive and decision to move forward with the purchase the finance department was equally pleasant to work with. If you are looking for a new car, I would encourage giving this team if people the opportunity to work with you. More
by Kevin E.
December 16, 2019
Fast and easy I had a great experience here at five star Ford fast and easy very knowledgeable about the f150 I was looking at and got me approved! I had a great experience here at five star Ford fast and easy very knowledgeable about the f150 I was looking at and got me approved! More
by davidserpas
December 15, 2019
Sam Pack’s is great. This is the fourth vehicle I’ve purchased from them. Ask for Reuben or David. They keep me coming back. purchased from them. Ask for Reuben or David. They keep me coming back. More
by lewisma
December 13, 2019
Great people and easy to deal with. They made it easy and quick for me and I love that they stay open late for people like me who can’t get off work. quick for me and I love that they stay open late for people like me who can’t get off work. More
by Josh Wood
December 09, 2019
Bought a new F-150 Jared helped put us in a new F-150 at a good price for our next life phase as Rv'ers. He's knowledgeable and was quick to respond with answers to our Jared helped put us in a new F-150 at a good price for our next life phase as Rv'ers. He's knowledgeable and was quick to respond with answers to our questions. We enjoyed our experience working with Jared and David Barragan on the finance side! More
by Clark
Employees Worked With
December 08, 2019
Fast and quality customer service My son and I drove 2.5 hours for this truck due to the deal we got. Harold Bennett and Sam Pack Ford helped get me into another truck and made the tra My son and I drove 2.5 hours for this truck due to the deal we got. Harold Bennett and Sam Pack Ford helped get me into another truck and made the transition smooth and easy. Thanks guys! More
by Pmorales011
Employees Worked With
Harold Bennett
December 08, 2019
Purchased a 2019 Ranger, very positive experience I purchased a Ranger Lariat 2019, Rocky Wall was the sales person I had a trade in and they worked with me to try get me to a price I was happy with. I purchased a Ranger Lariat 2019, Rocky Wall was the sales person I had a trade in and they worked with me to try get me to a price I was happy with. Everyone at the dealership were profesional and did a great job. More
by Jcurry10
December 04, 2019
Harold Bennett at Five Star Ford was a very good salesman he understood what I wanted and made it happen with no messing around I give him 5 stars he was very frien at Five Star Ford was a very good salesman he understood what I wanted and made it happen with no messing around I give him 5 stars he was very friendly and also outgoing... Good Job Harold Bennett More
by Deshun
Employees Worked With
I don’t remember everyone name but I remember Harold , Harold Bennett
November 26, 2019
Used Vehicle Purchase Reached out to me very timely. Completely transparent the entire process worked with getting us approved. Could of thrown in maintenance or something Reached out to me very timely. Completely transparent the entire process worked with getting us approved. Could of thrown in maintenance or something for being loyal Ford customer and making a large purchase. Other than that Phil was great! More
by Courtnie00
