Sam Pack's Five Star Ford Carrollton

Rough finish on the Paint FIXED! I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I com I purchased a new Ranger and the paint seemed a bit rough. The Detail Dept. was backed up and it was Halloween so Emmanuel and Reuben suggested I come back on Monday and they would detail the vehicle. Was I glad I accepted that offer. I do not think a bird dropping would stick to this finish now. The finish is amazing. Very smooth and the interior is spotless. I had weather guards mats that had already taking a beating and they look like new now. This team and Sam Pack Ford goes out of their way to insure you are satisfied before, during and especially after the sale. They do not forget about you after the sales. More

Excellent experience Everyone from Sales to After Market was nice, pleasant and professional. You do not have to be a jerk or jerks to sell cars. Just be nice and helpful. Everyone from Sales to After Market was nice, pleasant and professional. You do not have to be a jerk or jerks to sell cars. Just be nice and helpful. Our sales person, Phil, did a great job finding a car in my budget with patience and professionalism. Only suggestion on the rebates , make sure UPFRONT that it is understood which ones apply or DON'T if you do not go with Ford financing. That was the only thing that caught us off guard at the financing end and felt sort of tricky. NO need to be tricky. I would totally get a rebate being tied to financing. More

Service and New sale I took my Truck in to have the three required recalls performed and ended up have to go back three separate times to get the issues that the service t I took my Truck in to have the three required recalls performed and ended up have to go back three separate times to get the issues that the service team created fixed. After the recalls were completed. I was give my truck back with a broken passenger window button and a door that would not shut completely. Both issues were because of poor handling and care when fixing the recalls. Ken in service was probably the only positive part of my experience. After my initial visit to fix the recalls, I was contacted by a sales rep about trading in/purchasing another vehicle. I was happy with my truck but figured it couldn't hurt. After weeks of getting the run around from multiple sales members and over promising and under delivering, I missed out on the truck I wanted. It took me reaching out on multiple occasions to even get a response. On top of that, I told the sales reps what I wanted my payments to be and they still wasted my time with vehicles that were 20k+ outside of what I was looking for. I would not recommend this dealership. It is a black eye on the ford name. More

Great Mustang Buying Experience I enjoyed my buying experience. Jared was friendly and knowledgeable. I did not feel any high pressure sales tactics I have experienced in the past I enjoyed my buying experience. Jared was friendly and knowledgeable. I did not feel any high pressure sales tactics I have experienced in the past at other dealers. More

GREAT SERVICE Our purchasing experience for our first ever truck was absolutely wonderful. We talked to Todd C. on the phone before going in, and he had two trucks Our purchasing experience for our first ever truck was absolutely wonderful. We talked to Todd C. on the phone before going in, and he had two trucks ready and waiting for us to look at/test drive. We picked one, and were able to get everything taken care of within just an hour or so. We didn't get to drive it home, as we had a few accessories we wanted added - were helped by Alex B. and are so happy with our choices. Everyone we dealt with at Sam Pack Carrollton was a total pleasure, nothing but professionalism and friendliness. We definitely recommend this Ford dealership! More

They made buying a car easy, painless and quite honestly...fun! Thank you Emmanuel Avila and the rest of the team for making my experience so enjoyable. honestly...fun! Thank you Emmanuel Avila and the rest of the team for making my experience so enjoyable. More

Best Car Buying Experience I cannot say enough good things about working with Phil! My dad and I came in to purchase a pre-owned ford escape and he made the entire process os mu I cannot say enough good things about working with Phil! My dad and I came in to purchase a pre-owned ford escape and he made the entire process os much easier. I was expecting to spend hours and days at the dealership but Phil found us exactly what we were searching for and expedited the process. He exemplified great customer service and went above and beyond to help us along the way. I'd recommend him to anyone and everyone looking for a car More

Was leaving a 2016 Chevy Camaro from a lease, that Chevy did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. did not replace. I have never had a Ford in my life, I feel I am now a permanent Ford customer. More

Sales team worked to get me what I wanted. Went in with a car and an amount in mind that I wanted to leave with. Salesman David Baldovin worked with us along with his manager to get us in a 20 Went in with a car and an amount in mind that I wanted to leave with. Salesman David Baldovin worked with us along with his manager to get us in a 2019 Ford Escape that met our needs and fit our budget. Very pleased with their attention to what we wanted and needed and their tenacity to get the deal done when I was determined to not leave with less than what I came for in vehicle and price. More

Pleasant buying experience MIchael was very nice. No high pressure, which made buying my van very pleasant. I'm an older woman and dread car buying, but Michael made me feel ve MIchael was very nice. No high pressure, which made buying my van very pleasant. I'm an older woman and dread car buying, but Michael made me feel very comfortable. Thank you More