Sam Pack's Five Star Ford Carrollton

I CAN’T BELIEVE....IT HAPPENED AGAIN!!I bought a 2018 I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve I CAN’T BELIEVE....IT HAPPENED AGAIN!! I bought a 2018 Platinum Black Expedition almost 2 years ago and not only had a GREAT EXPERIENCE buying, I’ve been bringing my Expedition for service and working Oscar Oscar Jaramillo and he’s great!! Always makes me feel like I’m the only customer he has s as nd always shoots me straight! I live in McKinney and pass 4 dealerships on my way to Carrollton! Well, I couldn’t pass up the opportunity of the zero percent financing and the other incentives and I knew exactly what vehicle I wanted since my ‘18 Expedition made me like Fords over my past Suburbans and Toyota Sequoia, I went right back to the best Ford dealer in DFW and talked to Reuben Krause who hooked me up with David Baldovin! Once again, I had an amazing experience and couldn’t be happier! When you have a great and unusual experience, you can start thinking that maybe that would never happen again! Found out it must happen all the time because I’m two for two at Sam Pack Ford in Carrollton!! They’ve made me a customer for life!! Oh and I got a white 2020 King Ranch Expedition and already am enjoying this edition!! Trey Russell the GM even came down and welcomed us back! For the record...Michael was great in finance too!! He was the icing on the cake!! Thank you Mr. Pack for making the car buying experience a great one and not the Dreaded...BIG GAME playing car experience so many other dealers seem to enjoy! Thank you David and Reuben...you guys are GREAT!!! One last thing...David even came up on his day off to help us with our purchase and he had a great attitude too!! Larry and Grace More

At ease car buying experience I have worked with several dealerships in the past, but buying from Sam Pack's Ford in Carrollton has definitely been one of the best car buying exper I have worked with several dealerships in the past, but buying from Sam Pack's Ford in Carrollton has definitely been one of the best car buying experiences my wife and I have had. Jared Wingard was our main point of contact. I would recommend him every time. He was professional, but not pushy, and the right amount of personable to not be too much or too little. Jared is knowledgable, but also smart enough to not commit to an answer he's not 100% certain about. During the few days of our buying experience we had a lot of questions. If he didn't have an answer he was satisfied with, he would immediately contact a trusted professional and have an answer for us in little or no time. They were not only familiar with any concerns we had regarding the vehicle, but offered solutions we could afford. We also had the opportunity to ask questions about our vehicle with another salesperson, Jose Garcia. If you're looking for tips, tricks, or have technical questions about the make and mechanics of the vehicle you're looking to buy I couldn't recommend him more. His knowledge of vehicles is up to date and built on personal experience turning his own wrenches. Lastly, Justin McCarroll represented the dealership management for our purchase. Justin worked with us in finalizing our purchase. He was not only professional but also understanding. We got the vehicle we'd been wanting at the reasonable price we'd hoped for. Everyone at the dealership was encouraging and helpful. I wouldn't hesitate in recommending you try out Sam Pack's Ford Carrollton to buy that vehicle you've been wanting. More

Reuben and David were excellent to work with. They got me the truck I was looking for at a price that no one could beat. I will suggest this dealership to anyone looking to buy a Ford. the truck I was looking for at a price that no one could beat. I will suggest this dealership to anyone looking to buy a Ford. More

Mr. Smith was wonderful, very patient and answered all my questions. Made the buying process easy and smooth. He let us take our time with the decision. questions. Made the buying process easy and smooth. He let us take our time with the decision. More

Quick and easy From RJ to Jared our experience was quick and easy. They located the truck, brought it in and quickly did the bed liner we wanted. The personal tuto From RJ to Jared our experience was quick and easy. They located the truck, brought it in and quickly did the bed liner we wanted. The personal tutorial given on the new features was great. I would definitely recommend them to anyone! More

Smooth Buying Experience I contacted the internet sales department first and then was contacted by RJ the GM. We worked the deal via the phone within 20 mins and I picked up I contacted the internet sales department first and then was contacted by RJ the GM. We worked the deal via the phone within 20 mins and I picked up the car the following day from the #1 salesperson, Jared Wingard. Jared and RJ were so easy to work with and made the deal so easy. I was in and out of the dealership within 1.5 hours. Such a great experience!! More

Smooth and personalized service Terry Smith was such a great sales person it made the whole process go smoothly and fast. Now granted based on lots of web work, I did know what I w Terry Smith was such a great sales person it made the whole process go smoothly and fast. Now granted based on lots of web work, I did know what I wanted, but that just made it efficient. Terry was a great sales guy, he looked into all of the options, and kept straight on track to get a good deal, and to look at all the options that Ford had available to get the best price for me. The whole team from Terry to Joseph in accessories, and David in finance made the deal easy and fast. Ran made sure we had a great experience, and saw some finish things I missed that he wanted to fix! Thanks guys was a lot of fun! More

Bar set high for our sixteen-year-old son From the first interaction of narrowing down vehicles online to the time my son proudly drove his truck off the lot, our experience with Phil Marstell From the first interaction of narrowing down vehicles online to the time my son proudly drove his truck off the lot, our experience with Phil Marsteller was absolutely excellent! My husband and I even had to stress to our son this is, unfortunately, not how vehicle purchasing usually goes. We were trying to teach our son how grueling the process could be and how to handle it, but . . . this dealer made us look like we didn't know what we were talking about in the best of ways! :) Knowledgeable, friendly, and timely service PLUS a positive experience once in the finance phase of the purchase. What more could we ask? Great job, Five Star Carrollton. This is how it should be done! Thank you so very much! More

David & Reuben were great! Many thanks to both David & Reuben who worked with me today on my purchase of a 2020 Ford Escape. This was our sixth purchase at Five Star in Carrollt Many thanks to both David & Reuben who worked with me today on my purchase of a 2020 Ford Escape. This was our sixth purchase at Five Star in Carrollton. I'm sure it won't be our last. Amazing people, amazing service, amazing cars! More

Not sure why there is no review from me for Mr.Wagner but as soon as I found out I wanted to correct the oversight. Mr. Wagner is by far the best retail salesperson I have ever interacted with. Every step of as soon as I found out I wanted to correct the oversight. Mr. Wagner is by far the best retail salesperson I have ever interacted with. Every step of the process of car buying was enjoyable, informative and easy. He is friendly without being overbearing. I have purchased 2 vehicles from him and honestly look forward to the next time I need one. I would not consider buying from anyone but him at 5 Star Ford. They are a winning team. We purchased our current vehicle in June of 2018. More