Sam Pack's Five Star Ford Carrollton

I just purchased a 2020 Ford F-150 from Sam Pack in Carrollton. I was introduced to my salesman Danny Forsee by Alex Sagcal. Danny was a consummate professional. He allowed me to drive several differen Carrollton. I was introduced to my salesman Danny Forsee by Alex Sagcal. Danny was a consummate professional. He allowed me to drive several different trim options and when I settled on the trim they didn’t have my preferred color in stock. Danny went to work and found my Truck at another dealership. The negotiation process was easy and straightforward (basically no-haggle pricing). Sandy in the finance department was easy to work with and was not super pushy with upselling. Finally, I spent time with Joseph and he guided me through all the features of my new truck and set up my phone too! I am confident in my purchase and will travel to see Danny at Sam Pack for my future purchases. More

This dealership is the best I've ever had the pleasure of doing business with. I called Danny on 11/19/2020 and told him my situation. He immediately let me know what vehicles they had that were in my target doing business with. I called Danny on 11/19/2020 and told him my situation. He immediately let me know what vehicles they had that were in my targeted price range. Within 20 minutes he called me back to let me know my options. I live 6 hours away, no vehicle to drive up to view what he had. I trusted him to test drive the vehicle I chose. He test drove the vehicle for me and I was confident in his choice. I told him my situation. He told me what paperwork I would need to get the car and exactly how much I would need. He even got the dealership to drop the price. I recently lost my job, so there's no way I could get a loan. Decided on a cash car. I found a friend to dive me up to the dealership. When I got to the dealership the vehicle was washed, full tank of gas and the vehicle was just like he said it was. Since I had another 6 hour drive I couldn't stay long. I also want to commend your Finance Manager, Sandy Morcos. She was such a delight to work with. Very polite and had me done in 10 minutes. I will definitely tell all my family and friends about their awesome service and professionalism. I can see why Danny and the rest of the dealership has won so many awards. More

We always have a great experience at Five Star Ford in Carrollton. Danny Forsee goes above and beyond to make sure you walk out with a smile on your face. Thank you Danny! Carrollton. Danny Forsee goes above and beyond to make sure you walk out with a smile on your face. Thank you Danny! More

Aaron Guerra was respectfully curious and receptive to my needs. He was able to explain the features of the 2020 Ford Fusion in great detail. Aaron shows that he has more interest in the person than the sale needs. He was able to explain the features of the 2020 Ford Fusion in great detail. Aaron shows that he has more interest in the person than the sale. His ability to personally connect with customers should take him far in his selling career. Companies need more employees like Aaron. The personal touch he provided will be something I will not soon forget. Vincent was also fantastic. More

Great customer service and support from everyone that was involved with my process of purchasing the vehicle. I will recommend others to the dealership with no problem. involved with my process of purchasing the vehicle. I will recommend others to the dealership with no problem. More

My salesman was David Baldovin. He was amazing. Got me in quick and did whatever he could to help get me in the car I wanted. I came for a specific car and due to credit thought we would have to go another r quick and did whatever he could to help get me in the car I wanted. I came for a specific car and due to credit thought we would have to go another route. But David knew I came for that particular car and we got it all worked out. Highly recommend them! More

Drew Crysdale - what a man! fantastic customer service going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars going above and beyond to serve his customers , amazing guy... SP Ford is lucky to have a manager like him. Thanks Drew , much appreciated. 5 stars for Drew !! Actually if I can I will go with 10 stars for Drew Crysdale. More

I had a great car-buying experience at Sam Pack Carrollton! Sales consultant Oleg Pilipovski who was a pleasure to work with. He walked me through the paperwork and made sure the car was freshly wa Carrollton! Sales consultant Oleg Pilipovski who was a pleasure to work with. He walked me through the paperwork and made sure the car was freshly washed with a full tank of gus. Thank you Oleg for working with me to get me into an reliable brand new vehicle with a down payment and monthly payments I could afford. I'll definitely be back when it's time for my next purchases. More

We had a great experience purchasing a used vehicle. Phil was very helpful and straight forward the whole time. We appreciated his no-games approach and would recommend him to other buyers. Five Star F Phil was very helpful and straight forward the whole time. We appreciated his no-games approach and would recommend him to other buyers. Five Star Ford took care of us and we would definitely come back. Thanks! More

I have purchased a new Ford Escape Titanium Hybrid from Sam Pack's Five Star Ford in Carrollton, Texas. First, the Ford Escape Titanium Hybrids are somewhat difficult to find: they often are sold before ev Sam Pack's Five Star Ford in Carrollton, Texas. First, the Ford Escape Titanium Hybrids are somewhat difficult to find: they often are sold before even arriving at the dealer lots !! Very very popular cars. I searched on Ford.com, and found exactly what I wanted. And even though it said "Just Arrived", the sales representative who I worked with (named Jared - I had purchased a Ford Edge from him about 8 years earlier !!) was very helpful and informed me that the car was being finished at the factory, and was to-be-shipped with arrival in early November. So we agreed on a deal, and I placed a $500 deposit on this car (with a specific VIN number). My car arrived a few days ago, and Jared and Sam Pack's Five Star Ford called me to inform me that it was locked up safely at the dealership and would soon be ready. I scheduled an appointment, and picked it up on Thursday, October 29 in an easy, simple, honest process. Sam Pack's Ford is a truly honest, high-quality dealership with very good people. This is my second car from their dealership (first was a Ford Edge, second is my newest Ford Escape Titanium Hybrid - what a GREAT car !!). I would recommend Jared and Sam Pack's Ford for their integrity, product knowledge, customer service (and excellent vehicle service department), and care about their customers. A real first class group of people !! More