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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,668 reviews
August 12, 2021
This Dealership is Amazing. The excellent customer service and warm atmosphere provides a comfortable place for a great car buying experience . This is a dealership that understands how to treat a cus service and warm atmosphere provides a comfortable place for a great car buying experience . This is a dealership that understands how to treat a customer. More
by Daniel Bullock
Employees Worked With
August 06, 2021
Best car buying experience Ever! Oleg was a true professional and helped finalize the deal. I love the truck and the dealership was fantastic. If you need a new or used car please go see Oleg. I wen professional and helped finalize the deal. I love the truck and the dealership was fantastic. If you need a new or used car please go see Oleg. I went to several dealerships that left me needing a better experience and Oleg provided me with what I needed. More
by mgibson
Employees Worked With
Oleg Pilipovski
July 24, 2021
As always Kenneth Faircloth took excellent care of my vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue wit vehicle. I was in and out in less than two hours but I was shuttled to and from my nearby work place on my schedule. I have never had an issue with Sam Pack Carrollton nor Kenneth. Keep up the good work. More
by Patrick75006
Employees Worked With
Kenneth Faircloth
July 23, 2021
I was at another dealership reading reviews, while waiting on the salesman to come back. Sam Pack Ford Carrollton reviews are spot on. I looked at salesman’s reviews and chose two. David Baldovin was waiting on the salesman to come back. Sam Pack Ford Carrollton reviews are spot on. I looked at salesman’s reviews and chose two. David Baldovin was just retuning from lunch and did not hesitate to help us. No gimmicks, no typical car sales pitch, no BS. David is an easy guy to talk too. We had a few questions he wasn’t sure on and got an answer for us. I will also say this dealership is not jacking the price up on sales because of COVID demand delays. Talked to another customer and the same thing happened to him. Previous dealership was inflating the price due to demand. We reached a fair deal for our expedition. Our expedition had 3,000 miles on it. After three days we found one of the door locks did not work. Dropped by and they said “That’s on us, we should have found that we are so sorry”. They asked if we had time to spare and wanted to fix it. I did meet manager Reuben Krause. Very nice guy and really cared that we had a great experience buying our vehicle. Finance Tommy Ly was through. I will say it was late and all of us were probably tiered. Tommy never missed a beat. I would only suggest to anyone reading this. Take your time through this process, it can be confusing. The values presented when negotiating the cost are presented a different way at financing. I would not hesitate to come back here. More
by Dustin Kennemer
July 21, 2021
Comedy of errors during order, delivery, and service following the sale. Basic knowledge was lacking and consistently fail to return calls and follow through on promises with prompting. Nice people - following the sale. Basic knowledge was lacking and consistently fail to return calls and follow through on promises with prompting. Nice people - not a clue what they are doing. More
by bob
Employees Worked With
July 12, 2021
I’ve purchased two vehicles here and Rey Mendoza sold me both. He’s a great asset to five star!! I tell all my friends about this location and I tell them to ask for Rey! both. He’s a great asset to five star!! I tell all my friends about this location and I tell them to ask for Rey! More
by baxter_roger
Employees Worked With
July 07, 2021
I contacted Clay Young, as I have for the past 7 years, to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details w to make an appointment for the annual service on my 2014 Ford Escape. I can trust Clay to handle the needed service and communicate all the details with me. More
by ch8925
Employees Worked With
Other Employees :
The two gentlemen drivers who took me home and then picked me up after service. Both were excellent drivers. Mike and ??
June 27, 2021
I had the best experience buying a car from out of state. The main reason would be the sales rep, David Baldovin. He was one of the best reps I've ever dealt with purchasing anything. He is a true profession The main reason would be the sales rep, David Baldovin. He was one of the best reps I've ever dealt with purchasing anything. He is a true professional and a great person. I would recommend asking for him anytime you're at Sam Pack's Five Star Ford in Carrollton. The finance team was also great, but David deserves a raise. More
by gilberty5678
June 25, 2021
David Baldovin was so helpful and efficient. No matter how many questions I asked he always answered with a smile. how many questions I asked he always answered with a smile. More
by dgnelson21
Employees Worked With
