Sam Pack's Five Star Ford Carrollton

I sold my car and was going to the dealership to sign paperwork. Frank was busy with a customer so RJ took care of the entire process. Signed some paperwork and was out in 5 minutes. RJ was great a paperwork. Frank was busy with a customer so RJ took care of the entire process. Signed some paperwork and was out in 5 minutes. RJ was great and customer service is excellent. More

This was my second buying experience with Five Star Ford Carrollton. Jared Wingard definitely breaks the mold of a "typical car salesman". If you want to have an honest, transparent, no pressure conversat Carrollton. Jared Wingard definitely breaks the mold of a "typical car salesman". If you want to have an honest, transparent, no pressure conversation about a new car give Jared a call. Each time we reached a very fair deal without all the usual, lengthy haggling. I can say the same for everyone I've dealt with at Five Star... from accessories to financing, they showed me what they have to offer, no games or gimmicks. Most of the time they could meet or beat what I found in my research. They explained any differences and were happy to go with whatever I decided. Congratulations to Sam Pack for changing the narrative on car sales. More

This started a few days before Feb 18, 2021. My car was repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked m repaired for Lights coming on my dashboard ABS light was on and traction Control and gas cap sensor. Because of Covid and health issues they picked my car up from my house but after they completed the repairs and I paid the deductible for my warranty they were waiting for me to pick up my car. I had to remind Vincent that they needed to bring my car to my home and I needed it by Feb 24th for my 8 am covid shot appointment. Needless to say I received my car late the morning of my appointment which made me over 2 hours late arriving to the Texas Motor Speedway. Once my car was returned I got in it to drive to TMS and all the lights were on ON my dashboard. WHY WOULD A DRIVER RETURN A CAR WITH ALL THE LIGHTS ON. The driver didn't have enough sense to contact Vincent when leaving to say hey the lights are on should I bring it back to the shop. But no he drove it to my house and thank heavens the car didn't die on me. So my car was returned for the second time they gave me a loaner car which I reluctantly had to go get. I unexpectedly had to leave town for a family emergency and contacted by Vincent that my warranty wouldn't cover the work. He ran the invoice through the 5 Star Ford system that indicated it was not covered. I contacted the Ford extended warranty and laughing said you mean I'm paying for the Premium Warranty and it doesn't cover these repairs? The warranty guy checked the system and said no one other than myself had called about the warranty on my car. Because I called the warranty department to tell them the issue before taking it in. Vincent said he wasn't aware he needed to call them directly for getting the invoice approved for payment. I was very nice to have a neighbor let Five Star Ford in my garage after they completed the service to get their loaner car and drive my car into my garage. Now after returning home weeks later my car makes noise as I try to put it in any gear. AND sounds even worst. Every time my car is returned it is worst than when I took it in. So at this point I have paid 2 DEDUCTIBLES TO HAVE MY CAR SERVICE. How can they return a car again with MORE problems than it had originally. They definitely have issues with the service department and Travis the service supervisor is worthless in getting things straight. While out of town I was to pay my deductible but was charged over $1100 to my credit card and not the deductible I was required to pay. I called my credit card and had them reversed that charge and then 2 days later Five Star Ford accounting folks charged my card again. I instructed Travis Doyle not to contact me until he got the situation under control. So now I'm trying to find out how to get my car repaired their while I really want to take it to Park Cities Ford but it further away and I need Five Star Ford to fix all the issues they have caused to my car without me paying ANYTHING ADDITIONAL. More

Danny is a class act sales representative not over bearing or pushy. He will do his best to get you the best deal. Always working with the customers best interest at heart. Treats everyone like family bearing or pushy. He will do his best to get you the best deal. Always working with the customers best interest at heart. Treats everyone like family and is always available for a call.We have been buying cars from Danny since the 90's to date for our entire family and extended family. He is like family and is very personal with his clients. He will help you find what you want even if it means getting vehicles from another dealers inventory. A+++ guy who is going to fight for what you want. We will continue to buy used and new cars from Danny with our family until he decides to retire. More

i was very pleased. alex was very prompt with his reply. he replied with the information i requested. it was very helpful. thank you so much! he replied with the information i requested. it was very helpful. thank you so much! More

I paid a visit to this dealership on 5/1/21 and was greeted by Eric G. We discussed options and he presented me with a car that was on the showroom floor. He introduced me to his manager Reuben K and h greeted by Eric G. We discussed options and he presented me with a car that was on the showroom floor. He introduced me to his manager Reuben K and he was demonstrated he was eager for business. After thinking about it, I did not want to proceed. I then received a follow up call from Eric on Monday 5/3 and he presented me with a different option which I was interested in. We exchanged several emails regarding the option he presented and I provided him with information he needed and I agreed that I would come to see the car and test drive it on 5/5. I came there on 5/5 about 2:45pm. Eric said he was going to get the key. 10 minutes or so passed and he came back and said the car was not there and that it was given as a loaner to someone and he was trying to find the ETA of the car. Then said he knew I wasn't going to be happy so passed the buck to his manager Reuben K. Mr Rueben then came over and apologised and asked if there was another car I'd like to see. I informed him this was a bad way of doing business, wasting my time with all the emails, calls and coming the distance I came to test drive and potentially go through with the lease. Questions: 1) If Eric already knew I was coming, why would he not ensure the car was available? It wasn't sold. 2) Why would Eric or Rueben not present alternatives to me in this situation, rather than asking me if there was another car I'd like to see. I don't know their inventory. Thats their job. 3) Why waste my time and think that its ok? I would definitely NOT RECOMMEND this place and suggest you think twice before you waste your time with this company. More

Jared Wingard was our salesman, he did an excellent job at making sure we were comfortable and not pushing us to close a deal. He was willing to negotiate on prices and very competitive. He went above and at making sure we were comfortable and not pushing us to close a deal. He was willing to negotiate on prices and very competitive. He went above and beyond to ensure we were comfortable and happy with our purchase and took the time to explain every step of the process to us with the purchase of our first new car. More

Great experience Jared Wingard was great and worked with my schedule when viewing. Alexandra with accessories and Sandy with finance were great working with also. my schedule when viewing. Alexandra with accessories and Sandy with finance were great working with also. More

Danny is almost family. My family and I have been purchasing cars from him for several years. Always courteous, friendly and down to earth. I always know I'm going to get the best deal. He makes pu purchasing cars from him for several years. Always courteous, friendly and down to earth. I always know I'm going to get the best deal. He makes purchasing a car a great experience. Thank you, Danny. More

Bought a 2020 Ford Expedition SUV online with advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the advertisement of 16 miles. Documents signed for vehicle purchase, vehicle delivered, large amount of cashier check paid as a downpayment. Before the vehicle was brought over, i was assured by Alejandro R and his manager that the car is clean and it's on the way. When the vehicle delivered, signed new documents with odometer on contract saying 16 miles. Gave cashier check to Alejandro R and he left. I got in the vehicle to take it for a spin and noticed that it had over 3000 miles and that the car wasn't wiped or vacuumed, some scratches. There was no disclosure about actual odometer before the vehicle was purchase and or after. I contacted the dealership and they acted like it was no big deal and no apology issued. I told them that the contract signed had 16 miles but the actual odometer reading was over 3000 miles so they wanted me to sign a new contract like NOW and pressured to send over additional documents. Upon talking to legal counselor, the contract becomes null and void since the document was altered to show a vehicle with 16 miles and odometer disclosure wasn't presented. Told Alejandro that i'm returning the vehicle and he said that he would pick it up in the morning and i requested a cashiers check at pick up. He said that management needs to inspect the vehicle before i refund can be issued. I said well how come they didn't inspect it before it left their parking lot for customer? No reply and was told to bring the vehicle back ad they would issue me a cashiers check, came over, Reuben said we started the process but leave the car here and come back another time. I said no because i was told the i would get it when i bring the vehicle. Reuben with a smirk on his face says, we started a process but you'll eventually get the a refund and i said then you'll need to add $80 to my refund to cover my fee for cashiers check and for coming here twice. Reuben said i'm not covering anything and i don't care what you said or request. Communication is awful and to this day, i haven't received an acknowledge or an apology from no one because they want to protect themselves from acknowledging any wrong doing. I don't know who runs the show falsifying odometer reading on contract is a felony and after 3rd day of back and forth e-mails, text, calling, haven't received a cashier check and the car hasn't been pick up. Today, i was sent a carfax report but i replied back by saying it doesn't change the fact you doctored odometer reading and pressured me to signing a new contract and refusing to refund the money. Alejandro R offered for me to keep the car but to send additional info and sign a new contract with correct milage. I said, i will only keep the car if the new contract price is $2000 less for milage compensation. If i was the Director i would want to know what is actually going on at my dealership and resolve problems ASAP! More