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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,668 reviews
April 28, 2022
Austin was personable, knowledgeable, and super easy to deal with. This was by far the easiest car buying experience I’ve ever had! deal with. This was by far the easiest car buying experience I’ve ever had! More
by johncameroncowan
Employees Worked With
April 27, 2022
This was definitely the best car buying experience we have ever had. Austin was knowledgeable able his customer service was above and beyond. have ever had. Austin was knowledgeable able his customer service was above and beyond. More
by kheck1989
Employees Worked With
April 24, 2022
I’m beyond thankful for Austin Moore! ! He went above and beyond to help find me a safe and reliable car for my family. He even worked after hours in his own personal time. I’d definitely ! He went above and beyond to help find me a safe and reliable car for my family. He even worked after hours in his own personal time. I’d definitely recommend him to anyone!! More
by Lishalou777
Employees Worked With
April 24, 2022
Austin is the best! He took care of all our needs. We wouldn’t think of using anyone else. He took care of all our needs. We wouldn’t think of using anyone else. More
by ahermosillo1969
Employees Worked With
April 22, 2022
I came in on April 19th, ands Derek helped me out. The terms we had talked about the day before remained the same which speaks tremendously to his high level of honesty and business acumen. He was de The terms we had talked about the day before remained the same which speaks tremendously to his high level of honesty and business acumen. He was detailed, answered all my questions and provided stellar customer service.This was the perfect and best car buying experience I have ever had. More
by Lois
Employees Worked With
April 21, 2022
Amazing experience from the time I walked in until I received the truck I ordered. David B answered all my questions, followed up weekly as promised, notified me of changes, etc. Finance dept was info received the truck I ordered. David B answered all my questions, followed up weekly as promised, notified me of changes, etc. Finance dept was informative, courteous, and helpful. Aftermarket dept same. Really enjoyed the experience, might have to become a Ford guy after 8 years in a GMC. More
by tkulovitz
April 08, 2022
This dealership is Top Shelf! Whether you are relaxed or want VIP service they tailor the buying experience to your needs! David Baldovin and Larry Mason in sales are absolutely A Whether you are relaxed or want VIP service they tailor the buying experience to your needs! David Baldovin and Larry Mason in sales are absolutely AMAZING! Mike Nash in finance worked hard to get me the best rate and Alexandria added the perfect accessories without any pressure. Clint chased me down and was patient with my schedule for tint. Hands down a 5 Star Experience! More
by Heather Miata
Employees Worked With
Other Employees :
Larry Mason Mike Nash Clint
March 30, 2022
Big thanks to everyone involved in my latest truck purchase. David, my salesman did a great job. From the moment I walked in, I had his full attention. He listened to exactly what I wanted and minutes purchase. David, my salesman did a great job. From the moment I walked in, I had his full attention. He listened to exactly what I wanted and minutes later we were on a test drive. Fell in love with the truck immediately. Saul in finance temporarily took over from there and did a great job as well. He was able to beat my credit union pre approval in more ways than just APR. Finance process was quick and easy. Denis, the manager frequently checked in during the process which I really appreciated. Denis was very respectful, just as everyone else was. At no time did I ever feel like these guys held their own self interest above mine. I could tell that they were truly just enthusiastic about what they do and just want to do everything they can to get their clients in a good vehicle. Overall extremely happy with this dealer experience. More
by Lance L.
March 24, 2022
Austin is a well informed salesman who helped me through every step of the process. I am very happy with my purchase. every step of the process. I am very happy with my purchase. More
by Jeff Moore
