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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,668 reviews
November 10, 2022
Everything when great. Austin went above and beyond for this car deal. They also gave the most for my trade Austin went above and beyond for this car deal. They also gave the most for my trade More
by Mplxwc
November 07, 2022
We have purchased several vehicles from Five Star Ford and have always had a great experience. Our salesman Austin Moore was a joy to work with. If I had a question Austin had the answer. Thanks Austin fo and have always had a great experience. Our salesman Austin Moore was a joy to work with. If I had a question Austin had the answer. Thanks Austin for all your help. If you need a Ford ask for Austin Moore not only is he professional knowledgeable and friendly he is a Veteran. Thank you for your service young man. More
by weberippy
November 05, 2022
Bought a 2018 Lincoln Navigator and not even made the first payment on it have not even had it for a month and water pump went out and will only fox if they can charge you for it. Stay clear away from th first payment on it have not even had it for a month and water pump went out and will only fox if they can charge you for it. Stay clear away from this dealership. More
by alexavalon
Employees Worked With
October 17, 2022
Austin was so great. He explained everything thoroughly and so that I could understand it. He made the process simple, easy and fast. Austin is knowledgeable and very tho He explained everything thoroughly and so that I could understand it. He made the process simple, easy and fast. Austin is knowledgeable and very thorough 10 out of 10 would recommend and will use again. I love my new car. Thank you so much Austin. More
by Yessi
Employees Worked With
October 10, 2022
It was a great experience getting to work with Terry. He helped me find what I was looking for and I appreciated him just being upfront and not trying to haggle with me on price. He offered me my x-plan He helped me find what I was looking for and I appreciated him just being upfront and not trying to haggle with me on price. He offered me my x-plan without any push back and no additional hidden fees. More
by J.souers
Employees Worked With
Terry Smith
September 17, 2022
My husband and I just purchased a 2022 Chevrolet ZR2. Austin Moore was by far the most helpful sales person we have ever worked with. In the past, buying a vehicle was always a beating, but Austin made Austin Moore was by far the most helpful sales person we have ever worked with. In the past, buying a vehicle was always a beating, but Austin made the process so easy! He knew what we were looking for and kept us informed of available trucks as they came in. Thank you Austin! More
by SRogers11216
Employees Worked With
September 17, 2022
I've been looking for a new truck for months and have been working with Austin Moore. He kept me informed of new vehicles as they came in and today was the day I purchased a 2022 Chevy ZR2. He is hands d been working with Austin Moore. He kept me informed of new vehicles as they came in and today was the day I purchased a 2022 Chevy ZR2. He is hands down the best rep I've worked with in years. Great guy and Five Star is lucky to have him! More
by richardrogersosh
Employees Worked With
September 14, 2022
Clay delivers on his promises by keeping the customer fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. fully informed throughout the service process. Treats me like a member of the Five Star family. Ask for Clay he'll deliver. More
by Johnny Hicks
Employees Worked With
August 28, 2022
He did exactly what he said he would do! Saved us money on a new purchase! Best salesman in Texas! Saved us money on a new purchase! Best salesman in Texas! More
by Mr. Greer
Employees Worked With
