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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,668 reviews
July 25, 2023
Aidan was so attentive and kind, listening to all of our wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all m wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all my future vehicles from him. It's nice to finally find a friendly face to work with compared to all these other dealers treating people like just a number. Aidan actually cares! If you are thinking about buying a car, Aidan is your guy! More
by aidanjones95
July 21, 2023
Excellent customer service. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. More
by Secretasianman
July 19, 2023
The best experience of buying a truck I have had in years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the ke years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the keys to my truck..Thank you More
by Jerry Barnes
July 15, 2023
This was a great experience purchasing a new car, the process was smooth and efficient. Every person working there was helpful and in good spirits. process was smooth and efficient. Every person working there was helpful and in good spirits. More
by alligator2141
Employees Worked With
July 15, 2023
We had a great experience at Sam Pack Ford. Seth was very knowledgeable and helpful. Seth provided such an excellent car buying experience. I would definitely come back and do business with Set Seth was very knowledgeable and helpful. Seth provided such an excellent car buying experience. I would definitely come back and do business with Seth. Thanks again! More
by Denver
Employees Worked With
July 14, 2023
Seth Wright is amazing! He definitely went above and beyond and took amazing care myself and my family. You can definitely tell he enjoys working here, and enjoys what he do He definitely went above and beyond and took amazing care myself and my family. You can definitely tell he enjoys working here, and enjoys what he does. He made the experience of buying my first vehicle as easy, painless and enjoyable as possible. I absolutely love my 2020 F-150. The dealership definitely held up to their standards. All the staff is super friendly and have amazing personalities. The service department worked diligently and had my vehicle ready to go a day before I was expecting. I couldn’t recommend a better dealership. More
by CaitlynHorne23
Employees Worked With
July 13, 2023
My experience so far has been great! Seth helped me so much and got me into the perfect car. Definitely will be coming back when I’m ready for an upgrade. Seth helped me so much and got me into the perfect car. Definitely will be coming back when I’m ready for an upgrade. More
by Cheyenne
Employees Worked With
July 13, 2023
Seth is very knowledgeable and helpful. I would use him and recommend him to everyone I would use him and recommend him to everyone More
by melodyellis64
Employees Worked With
July 13, 2023
Great service. Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure Great guy. 10/10 recommend working with Seth! Will be buying my next car from him for sure More
by Jonellis51194
Employees Worked With
July 13, 2023
Seth was awesome very friendly and great service! The dealership was also nice and looked professional The dealership was also nice and looked professional More
by Ethan
Employees Worked With
