Sam Pack's Five Star Ford Carrollton

Seth is the best! Had a great experience purchasing a new F150. Seth was very knowledgeable about the product and no pressure. Had a great experience purchasing a new F150. Seth was very knowledgeable about the product and no pressure. More

Rocky was awesome to work with buying my F250. We will never buy anywhere else. We will never buy anywhere else. More

The dealership is big and beautiful. Clean and well kept. But even better is the way you are treated with dignity and respect. Daniel Forsee was amazing and made sure he gave me a seemle Clean and well kept. But even better is the way you are treated with dignity and respect. Daniel Forsee was amazing and made sure he gave me a seemless car buying experience. Best dealership experience ever. More

One of, if not the best, car-buying experiences I have ever had. David Bladovin went above and beyond to assist with my purchase. There was no pressure to finalize the sale, and the trade-in and financing ever had. David Bladovin went above and beyond to assist with my purchase. There was no pressure to finalize the sale, and the trade-in and financing process was quick and easy. The dealership was clean and accommodating, and all the staff was friendly. More

This is the 2nd truck I have purchased through Christopher Krause & Rueben Krause. They are the only persons I will purchase a truck from. They are always very friendly and helpful and it's a plea Christopher Krause & Rueben Krause. They are the only persons I will purchase a truck from. They are always very friendly and helpful and it's a pleasure doing business with them. More

I bought a 2022 Ram 2500 today 17 May 2023. On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower On the way home I noticed a vibration, I stopped to make sure the lug nuts were tight but there was no jack, no lug wrench or the equipment to lower the spare tire. ( All safety equipment must be present and functional) Got home and the kids wanted to check out the new truck to find out the rear seat belts are inop. So I started looking deeper. Looking underneath I asked them to clean the residual oil off the undercarriage but they only cleaned the oil drain plug leaving the excess oil from the oil change all over the suspension, engine etc. Moving to the back, Carfax shows no accidents but I knew it had been in the body shop from pictures the salesman sent me. The tailgate pops loose after driving for a while and there are bare wires showing from a parking sensor. Also the main wiring harness for the rear bumper and all sensors wasn't locked into place, wires exposed, electrical mounts and dust covers not installed. 19 May 23 I have raised my initial review considerably. I was contacted by the General Manger, personally where we discussed my concerns. Some of my issues were indeed poor communication on both sides. As for the mechanical issues we have agreed to a path forward that hopefully ends with a positive outcome. Thank you to Trey and Scott who showed genuine concern and truly want to make this right. 3 June 23 The Dealership came through and did everything that was asked of them. Trey Russell, the GM sent a driver 3,5 hours to provide me with a vehicle and take the truck back to the dealership. They had it for 5 days and addressed every issue I had. Mr. Russell told me they subcontract work on vehicles that are not Ford and was very disappointed with the condition this particular vehicle had been returned to his dealership for resale. He assured me " this is NOT how we do business". Either way, I thought this was going to be the stereotypical used car stuff that I would have to fight and fight to make it right. Not the story with these guys. They made it right, took good care of me and were genuinely concerned for me and for the reputation of the Dealership. Hats off to Mr. Trey Russell and Scott from sales, I appreciate everything you have done to earn my repeat business. Even if I have to drive 3.5 hours to do it. Thanks guys, you're a 5 star dealership for a reason. I have never had this quality of service when dealing with negative issues. More

I want to commend Five Star Ford Carrolton on being very customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anth customer service oriented and focused. I have dealt with them on trading vehicles and on servicing my vehicles. I especially want to recognize Anthony Deltoro, service advisor, for outstanding and exceptional customer service. I have done business with many dealerships in the DFW metroplex and without a doubt, especially post covid, Anthony absolutely provided the best customer service I have had the pleasure of receiving. He was true to everything he told me, was amazingly responsive to my requests and he actually answers the phone when you call. If he is busy and not able to answer, he will call back. He takes the time to find a way to get something done in favor of the customer, if at all possible. I cannot tell you how rare this is nowadays but I'm super happy I found a man that still believes in doing his best and making the customer happy, all with a great attitude and demeanor. If he ever decides to move on to another dealership, I will follow him there with my service needs.......he's that good. More

I appreciate the whole team at Sam Pack's in Carrollton. I have purchased 4 vehicles from them and as long as I remain in the metroplex I don't see that changing! I have purchased 4 vehicles from them and as long as I remain in the metroplex I don't see that changing! More

Ordered a Bronco with Five Star Ford Carrollton, David Baldovin was on top of my order. Always reaching out and communicating with me every step of the way. Thanks again David Baldovin, I will be sending Baldovin was on top of my order. Always reaching out and communicating with me every step of the way. Thanks again David Baldovin, I will be sending others your way! More