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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,631 reviews
November 24, 2022
My 2005 Ford Explorer SportTrac started going downhill in March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used March 2022. I knew I wanted a Ford Ranger and living in Austin, I called almost every dealership in Austin/San Antonio with no luck. My dad has used Sam Pack for the last 3 years and always says great thinks so I decided to give them a call. I was put in touch with Terry Smith. Terry was the only dealer out of the dozens I contacted who mentioned and recommended ordering a vehicle. He explained the whole process and that is what we decided to do. It was a very simple process and Terry was upfront with everything, which I greatly appreciated! While the estimate arrival was 8-14 weeks, unfortunately it took 8 months with no fault to the dealership. In that 8 months, Terry would call me at least twice a month for updates even if there wasn’t anything new and was always extremely responsive if I had any questions. When the vehicle was in transit, Terry would provide me with weekly updates. I couldn’t be happier with my new Ford Ranger and the experience going through Sam Pack. I highly recommend Terry Smith for your next Ford vehicle and I will be sending anybody I know his way. 10 stars!!!!! Additionally, the finance dept (Mike) at Sam Pack was great. I’m a first time buyer and I didn’t feel stressed or pressured at all. Sam Pack knows how to get it done! More
by Sean
Employees Worked With
Other Employees :
Terry Smith, Anthony Garcia
November 23, 2022
David Baldovin was very personable and did an outstanding job keeping me informed and answering all my questions through out the process of purchasing my new King Ranch. job keeping me informed and answering all my questions through out the process of purchasing my new King Ranch. More
by bstep429
November 14, 2022
Very friendly and professional. Would highly recommend Austin and Sam Pack Chevy to friends and family Would highly recommend Austin and Sam Pack Chevy to friends and family More
by bluirette81
Employees Worked With
November 10, 2022
Everything when great. Austin went above and beyond for this car deal. They also gave the most for my trade Austin went above and beyond for this car deal. They also gave the most for my trade More
by Mplxwc
November 07, 2022
We have purchased several vehicles from Five Star Ford and have always had a great experience. Our salesman Austin Moore was a joy to work with. If I had a question Austin had the answer. Thanks Austin fo and have always had a great experience. Our salesman Austin Moore was a joy to work with. If I had a question Austin had the answer. Thanks Austin for all your help. If you need a Ford ask for Austin Moore not only is he professional knowledgeable and friendly he is a Veteran. Thank you for your service young man. More
by weberippy
November 05, 2022
Bought a 2018 Lincoln Navigator and not even made the first payment on it have not even had it for a month and water pump went out and will only fox if they can charge you for it. Stay clear away from th first payment on it have not even had it for a month and water pump went out and will only fox if they can charge you for it. Stay clear away from this dealership. More
by alexavalon
Employees Worked With
October 17, 2022
Austin was so great. He explained everything thoroughly and so that I could understand it. He made the process simple, easy and fast. Austin is knowledgeable and very tho He explained everything thoroughly and so that I could understand it. He made the process simple, easy and fast. Austin is knowledgeable and very thorough 10 out of 10 would recommend and will use again. I love my new car. Thank you so much Austin. More
by Yessi
Employees Worked With
October 10, 2022
It was a great experience getting to work with Terry. He helped me find what I was looking for and I appreciated him just being upfront and not trying to haggle with me on price. He offered me my x-plan He helped me find what I was looking for and I appreciated him just being upfront and not trying to haggle with me on price. He offered me my x-plan without any push back and no additional hidden fees. More
by J.souers
Employees Worked With
Terry Smith
September 17, 2022
My husband and I just purchased a 2022 Chevrolet ZR2. Austin Moore was by far the most helpful sales person we have ever worked with. In the past, buying a vehicle was always a beating, but Austin made Austin Moore was by far the most helpful sales person we have ever worked with. In the past, buying a vehicle was always a beating, but Austin made the process so easy! He knew what we were looking for and kept us informed of available trucks as they came in. Thank you Austin! More
by SRogers11216
Employees Worked With
September 17, 2022
I've been looking for a new truck for months and have been working with Austin Moore. He kept me informed of new vehicles as they came in and today was the day I purchased a 2022 Chevy ZR2. He is hands d been working with Austin Moore. He kept me informed of new vehicles as they came in and today was the day I purchased a 2022 Chevy ZR2. He is hands down the best rep I've worked with in years. Great guy and Five Star is lucky to have him! More
by richardrogersosh
Employees Worked With
