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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,668 reviews

December 30, 2023

Dealer was clean and associates were personable and friendly! Have a large inventory of autos too! More

by Robertvik1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terry Smith
Dec 31, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations Robert on your new Ford! Terry and the entire Five Star Ford Carrollton staff want to make certain you are 100% knowledgeable about your vehicle. Stop by or call 972-242-6415 with technical and care questions. We look forward to serving you in the future and provide you with another outstanding automotive experience. Thank you, Trey Russell, General Manager

December 30, 2023

I just purchased my 5th truck from 5 Star Ford in Carrollton since 2010. This was my 2nd truck that I worked with sales consultant Jared Winguard. I can’t stress strongly enough what a pleasure it i More

by Gdashner
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clay Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 31, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Gdashner, Thank you for returning to Five Star Ford Carrollton to purchase another truck! Jared, Clay, and our entire staff are grateful for your business. To help you fully enjoy your Ford, don't hesitate to call us at 972-242-6415. We appreciate you! Best regards, Trey Russell, General Manager

December 11, 2023

I recently purchased a 2024 F20 Tremor from Sam Pack's Five Star Ford in Carrollton. This is the third vehicle I have purchased form them. Alexandra Benvenuto was instrumental in my first purchase. She ma More

by Stevelaningham
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Nash
Dec 12, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Steve, We're delighted to learn that you had a positive transaction with Alexandra, Jared, and the Five Star Ford Carrollton sales team! Your feedback is highly appreciated, and we are committed to ensuring that each interaction is extraordinary. If you have any questions about your new 2024 F20 Tremor, please don't hesitate to call us at 972-242-6415. Thank you for your detailed feedback and business! Sincerely, Trey Russell, General Manager

November 27, 2023

Seth was absolutely amazing. He listened to all of my needs, and he did everything in his power to match me with a vehicle that fit my budget and checked the other items off my l More

by Brandon.Williams.ttu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Brandon, Thank you for shopping at Five Star Ford Carrollton. Seth is focused on customer service and your vehicle questions are always welcome at 972-242-6415. Enjoy your Ford and don't hesitate to contact us when you need our advice. Take care, Trey Russell, General Manager

November 01, 2023

It was a pleasure working with Seth and the Sam Pack Ford Staff. They helped me get out of two vehicles and consolidate down to one brand new vehicle at fair market value. I also appreciated the flex finance More

by RyB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2023 -

Sam Pack's Five Star Ford Carrollton responded

RyB, We're so happy to hear that your shopping experience at Five Star Ford Carrollton was great. Customer satisfaction is our priority, and we're here to continue tomake your experience as smooth and enjoyable as possible. If you have additional questions about your new truck, please feel free to share them with us at 972-242-6415. Enjoy your ride! Thank you, Trey Russell, General Manager

October 24, 2023

Terry Smith and Chris Krause provided excellent pre-sales support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Reall More

by edmund.dean
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Smith
Oct 24, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, Dean, on purchasing your new truck from Five Star Ford Carrollton. Terry, Chris, and I welcome the chance to have you come back to the dealership to revisit the features of your Ford any time. Stay in touch at 972-242-6415. Thank you for your kind endorsement and business. Sincerely, Trey Russell, General Manager

October 21, 2023

Car was a good deal and the purchase was quick and easy. I'm happy with my purchasing experience. More

by Eric
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Eric, for shopping at Five Star Ford Carrollton. We want to make certain you fully enjoy your car. So, reach Seth or me at 972-242-6415. We are grateful to have your trust and business. Best regards, Trey Russell, General Manager

October 20, 2023

Seth my salesman was very knowledgeable went above and beyond before and after the sale. He made it a really pleasant car buying experience. Was nice not having the typical car salesperson very honest and More

by rsfallon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew in the accessory department
Oct 21, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Rsfallon, Seth and the Five Star Ford Carrollton team are committed to providing you with a positive visit, and we're delighted to know that we succeeded in meeting your expectations. Stop by or call us at 972-242-6415 when you have questions about your new Ford. We want to ensure the best ownership experience. Thank you, Trey Russell, General Manager

October 19, 2023

I have had nothing but horrible experiences with dealerships and now I can say that changed completely Seth was an absolute pleasure to work with and was transparent on everything to make for a sm More

by Rickybordeau554
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Ricky, We are happy that Seth provided the perfect shopping experience at Five Star Ford Carrollton. Your recommendation is greatly appreciated and we look forward to hearing from you again at 972-242-6415. Enjoy your new ride! Take care, Trey Russell, General Manager

October 17, 2023

I drove all the way up from Austin to Five Star Ford to pick up my Heritage Limited Bronco. Seth had it unlocked and met me at the door. The entire team was attentive and worked towards my requests. Seth i More

by ATX Bronco
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, ATX Bronco, on the purchase of your sharp new Ford. When you are back in the area, please stop by Five Star Ford Carrollton. We'd love to see you again. Please call us at 972-242-6415 with questions at any time. Thank you for your kind feedback and business. Enjoy! Best regards, Trey Russell, General Manager

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