Sam Pack's Five Star Ford Carrollton

I was referred to Mike at this dealership by a friend of mine who had purchased 2 vehicles from them. I was an X-plan customer, so I knew exactly the car that I wanted and the price that it was going to be mine who had purchased 2 vehicles from them. I was an X-plan customer, so I knew exactly the car that I wanted and the price that it was going to be. They went above and beyond by having the car completely ready to go before we even arrived. They took care of my wife and kids before I arrived. They did not try to "up-sale" with a lot of dealer add-ons which I really appreciated. They did offer us two (and only two) aftermarket accessories (window tinting and stolen vehicle recovery system)which we purchased from them at very competitive prices. We walked in with very good financing terms from our credit union, which they were able to match and which in turn allowed us to get a $500 financing rebate. More

In summary, Sam Packs Carrolton was exceptionally fair and pleasant to do business with. I’ve purchased two cars here in the last 2-months I never once observed any pressure, gimmicks, or coercion tactic and pleasant to do business with. I’ve purchased two cars here in the last 2-months I never once observed any pressure, gimmicks, or coercion tactics that many dealers often use to sway a deal. In fact, I would compare both experiences to having a friendly conversation with my next door neighbor. This is a great place to do business! More

Good buying experience, Raj did a top notch job in assisting me in the whole purchasing process. From showing me all the truck electronics gadgets to explaining all the owner's manuals contents. Also assisting me in the whole purchasing process. From showing me all the truck electronics gadgets to explaining all the owner's manuals contents. Also did a fine job on fixing a slight problem with the truck that was discoverd after the sale. Would buy again from this dealership..... More

The ad price in the newspaper was a great deal which led us to this dealer but the customer service we received at Sam Pack's in Carrollton is what will bring us back when it's time to buy a new truck for h us to this dealer but the customer service we received at Sam Pack's in Carrollton is what will bring us back when it's time to buy a new truck for hubby. More

I contacted internet department for pricing. Responsed back with price really quick. Went to dealer and a matter of few hours I got my new truck. Sales person and finance person really proffesional and st back with price really quick. Went to dealer and a matter of few hours I got my new truck. Sales person and finance person really proffesional and straigh forward. Would recommend dealer to anyone looking for a new Ford More

Unbelievaable experience with finance manager. He spent an hour trying to sell me extended warranty after I repeatedly told him no. He continued to badger me and even raised the total price of the car ass an hour trying to sell me extended warranty after I repeatedly told him no. He continued to badger me and even raised the total price of the car assuming that I had not already seen the document with the total price. When I told him he was incorrect on the price, he said, "Well, you didn't think we'd give you the warranty for free, did you?" After two and a half weeks, I still have not received any documentation concerning the sale, and though my trade-in was listed on the website immediately, and has been sold, my loan has still not been paid off and I have had to make one payment and will probably be charged for a second one in a week. DO NOT PURCHASE A CAR FROM THESE PEOPLE!!!! More

This was the most pleasant car-buying experience I have ever had. John was professional and straight forward, and spent time going over all of the details from car availability to purchase to the Microsof ever had. John was professional and straight forward, and spent time going over all of the details from car availability to purchase to the Microsoft Sync installed in my car. I only looked at and test drove a few models, but he probably would shown me every car he had until I find the one that was right for me. I really feel that he went out of his way to make this a great experience, and even though his interactions with me did feel personalized, meaning that I didn't feel like just another buyer, I got the impression that he is like this with every prospective car buyer that he meets. I would definitely recommend this dealership to anyone. More

Everyone was friendly and helpful. The salesperson Raj was low pressure and helped us find the car that was right for us. The sales manager Mike helped us understand the pros and cons of leasing versus p was low pressure and helped us find the car that was right for us. The sales manager Mike helped us understand the pros and cons of leasing versus purchasing. The finance manager Brandon presented our financing and extended service plan options clearly. I wouldn't buy a Ford anywhere else. More

Due to a recent accident, my 2000 Ford Focus was totaled. I haven't car shopped since 2000 and was pleasantly surprised when I went to the dealership. I first contacted them by the internet and received I haven't car shopped since 2000 and was pleasantly surprised when I went to the dealership. I first contacted them by the internet and received a quote immediately. After that, it was smooth sailing. I went on Saturday and bought a 2010 Focus. They answered all questions and made me feel at ease. I would recommend this dealership to anyone. More

They ordered a 2012 Laguna Seca Boss 302 Mustang for me. The Internet sales staff was very helpful and professional throughout purchase - I live in the Houston area and was frustrataed with my local dealer The Internet sales staff was very helpful and professional throughout purchase - I live in the Houston area and was frustrataed with my local dealer who was clueless about ordering the limited edition Laguna Seca. They were as excited as I was about ordering the car. Fantastic experience for me. When I took delivery of the car they followed my instructions to the letter. I asked that the car be untouched as it came of the transport. They did the required state inspection and filled the car up with premium and were there with 6 people to make sure I got the car loaded onto my trailer for the trip home. I was more or less treated like a rock star to make sure everything was right with my purchase and delivery of the car. I highly recommend this dealership and in particular the Internet sales staff: Mr. Chris Sherman, Mr. Ray Patel and Mr. Mark Sidweber. More