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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,637 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,637 reviews
November 25, 2011
I purchased new Ford Fusion SE from Jeff Long. I think Jeff went over and above the norm to help me and my husband with this purchase and our trade-ins. I really appreciate his promise of continued help s Jeff went over and above the norm to help me and my husband with this purchase and our trade-ins. I really appreciate his promise of continued help so I can fully utilize all the wonderful features of this car. More
by Madeline Rude
Employees Worked With
Jeff Long, Jeff Long
November 25, 2011
Jeff was extremely helpful in finding the exact truck that I was looking for and has continued to be helpful after the sale. He did a great job. that I was looking for and has continued to be helpful after the sale. He did a great job. More
by blairfanara
Employees Worked With
Jeff Long, Jeff Long
November 24, 2011
The saleperson, Jeff, was extremely knowledgeable, very friendly, patient, professional, and a pleasure to do business with. I would highly recommend anyone I know to do business with him and this dealersh friendly, patient, professional, and a pleasure to do business with. I would highly recommend anyone I know to do business with him and this dealership, and I have already mentioned my experience with friends and co-workers. When I'm in the market for a new or used car again, I will definitely return. More
by mszenasy
Employees Worked With
jeff long, Jeff Long
November 18, 2011
Fantastic service and relationship from the beginning of my internet search to the purchase of my vehicle. Outstanding treatment from my salesman John Quincey and from Sheila Rhodes, Acessory Manager. The my internet search to the purchase of my vehicle. Outstanding treatment from my salesman John Quincey and from Sheila Rhodes, Acessory Manager. The fastest and easiest vehicle purchase I have ever made. "Thank you Sam Pack Ford family" Sincerely, John E. Gregg More
by jgregg111
Employees Worked With
John Quincy, Shelia Rhodes, Mark Sidweber, Moody; and a Finance Rep (?name)
November 17, 2011
Michael Redmond is horrible at follow up and would never commit to a price. My experience with him have all been unsatisfactory or negative. I would never buy a car from him (or Five Star Ford in Carrollt commit to a price. My experience with him have all been unsatisfactory or negative. I would never buy a car from him (or Five Star Ford in Carrollton) because of his attitude. I was ignored for over two weeks after a couple of initial emails. Then, my mobile phone rang as I was literally sitting in another dealerships parking lot. It was him - finally following up. I told him that I was in a dealership's parking lot and I'd call him back later. He asked "If I can beat their price, will you leave that dealership right now?" I told him "No, I'm already here so I'm going to talk with them!" (Note: I didn't buy my car at the dealership I was at) At this point, he started asking where I was. When I asked why he wanted to know, he started raising his voice and said I was "playing games". I told him that I was simply trying to get a good deal, and this dealership actually committed on a price. He said "Call me if it doesn't work out" and promptly hung up on me. If anybody was playing games, it was him. He didn't have the car I wanted in stock. More
by bpcar
Employees Worked With
Michael Redmond
November 05, 2011
The salesman was friendly, patient, and knowledgeable. He showed several models and did extra work to ensure we had a good deal. I have been back a couple of times to ask questions about the vehicle and He showed several models and did extra work to ensure we had a good deal. I have been back a couple of times to ask questions about the vehicle and was assisted immediately and completely satisfied with the answers given. More
by mrogan
September 30, 2011
From the moment I stepped in the door, Mark Sidweber greeted me as if I were family. I expressed to him the issues I was having with Bankston Ford (Frisco, Texas) relating to engine troubles I was havi greeted me as if I were family. I expressed to him the issues I was having with Bankston Ford (Frisco, Texas) relating to engine troubles I was having with my current 2008 F-150, and complete failure and disrespect I was receiving from Bankston Ford. I advised him how unhappy I was as a long-time owner of Ford vehicles (my family has owned 27 Ford vehicles, plus and additional 5 Lincoln/Mercury vehicles) and how ill-treated I had felt not only with Bankston Ford, but with Ford Motor Corporation regarding my truck. Mark introduced sales rep John Quincey to me, and together they not only helped me work through my issues with my current truck, but gave my a fair deal on a new F-150, and a fair offer on my current vehicle. I am completely satisfied with my choice of dealerships, and found Sam Pack Ford to be everything and more that so many friends expressed to me when seeking a dealership for not only service, but a new truck. I have already recommended them to another friend seeking a new car. I know they will take care of her well! Thank you for ALL you efforts in keeping me a loyal Ford owner!!! More
by PGO65
Employees Worked With
John Quincey, Mark Sidweber
September 14, 2011
Michael and Mo were excellent to work with. They found the perfect car and at an excellent price. The ehe process was 'short, sweet and hard to beat'. Anyone wanting a new or used car should ask for them the perfect car and at an excellent price. The ehe process was 'short, sweet and hard to beat'. Anyone wanting a new or used car should ask for them and expect to be 'Wowed'. I am now s customer for life. Sam Pack sure knows whom to hire :) More
by Amywillis
Employees Worked With
Michael Raymond, Mo Dandan
September 06, 2011
David Keen greeted us with a warm friendly smile which put us at ease immediately. He knows his products and is very articulate describing what each one has and can do. Because of his expertise I felt t put us at ease immediately. He knows his products and is very articulate describing what each one has and can do. Because of his expertise I felt the Ford Edge was exactly the car that would fit our needs at this time. The final sale price was arrived at without a lot of "haggling". More
by lmdollar
