Sam Pack's Five Star Ford Carrollton

outstanding from first contact, through the paperwork which was already approved before I arrived and the total custome care was just awsome. I would recommend my salesman and Sam Packs to anyone looking which was already approved before I arrived and the total custome care was just awsome. I would recommend my salesman and Sam Packs to anyone looking for a vehicle Arnold Dowdy More

During my recent car buying experience, Jeremy Zachery shocked me with his willingness to go over and above what I would have expected from a salesperson. My new car had a small and strange issue. The p shocked me with his willingness to go over and above what I would have expected from a salesperson. My new car had a small and strange issue. The passenger side mirror caused a annoying whistling noise. I talked to Jeremy about it and he went into action. He rode with me to hear my issue, walked me over to service and began the process of correcting the problem. Service ultimately replaced the passenger mirror and corrected the problem. Zachery followed up with me daily and even offered to give me a ride to and from the dealership. To me, this was outstanding customer service by a sales person...and all of this after the sale was completed. David Ober More

The best car buying place in town!!!! Hands down James Chacon is the best , he takes the time to explain everything and does not pressure you. They let you make the decision instead of forcing you into so Chacon is the best , he takes the time to explain everything and does not pressure you. They let you make the decision instead of forcing you into something you don't want. James will take care of you no matter what's your situation. I sent my daughter to him after I bought mine and she was a first buying he walked her through all her options and put her in a new car that she loves! Thanks James and everyone at Sam Packs Carrollton ! More

I recently purchased a used vehicle from this dealership. The sales rep was James Chacon. He was extremely knowledgeable, timely, patient and excelled at his customer service skills. Any issues or questions The sales rep was James Chacon. He was extremely knowledgeable, timely, patient and excelled at his customer service skills. Any issues or questions I that I may have had, he listened and truly cared about getting the answers/solutions and handled them with extreme finesse. Also, he was very HONEST and I know this is a hard quality to find at a dealership. I would absolutely recommend him for your future purchases (new and used) and have already referred him to several people that he has assisted as well. He has earned my business for years to come! More

We bought our 2nd car from James Chacon. We could not be happier, he answered all of our questions. He even came in on his day off just for us. I have bought many vehicles in my life and by far buying from happier, he answered all of our questions. He even came in on his day off just for us. I have bought many vehicles in my life and by far buying from James and Five Star was the best and easiest transaction ever! They were upfront and honest about everything, it didn't even feel like I was buying car. We felt very comfortable there. I thank I know everyone there now! Lol! We will be buying from James and Five Star for now on!!!! Christina Crionas More

i purchased a fusion last year from them, but salesmen gave me the wrong plates and a year has refused to give the me correct plates, that is why im not doing business with them anymore gave me the wrong plates and a year has refused to give the me correct plates, that is why im not doing business with them anymore More

Ruben did a great job at working to get me a fair price for my trades and a low price on the truck I wanted. for my trades and a low price on the truck I wanted. More

I made arrangements to travel from Tulsa to Carrollton to take delivery of my car. 1. Tony McCoy (Internet Sales) was great but certain things were not under his control. 2. Prep failed their job miserably take delivery of my car. 1. Tony McCoy (Internet Sales) was great but certain things were not under his control. 2. Prep failed their job miserably, the car was not ready and I had to wait three hours to get my Mustang, this after traveling 250 miles to pick it up per appointment. 3. The backseat had a cigarette butt & cigarette burn wedged under the headrest, again prep failed their job, my grandson spotted the cigarette butt right away yet prep didn't. 4. The car was a prepaid cash transaction, so there was absolutely no reason for me to even see finance, yet I had to wait my turn (45 minutes)to see the finance guy, that should have never happened. Note: I had previously spoken with finance on the phone and declined the extra cost warranty package, so I had no need to see finance. The papers should have been ready for me to sign and out the door. This was a dirt simple deal, yet they made it into an endurance contest. 5. This was a sloppy, sloppy hand off. People that I needed to see would disappear within the labyrinthian confines of the dealership corridors. It was almost laughable.....almost. 6. Overall Sam Pack Management bears the brunt of my displeasure because of their lack of organization and follow through. "Herding cats" comes to mind when I think of Sam Pack Management. They have done this thousands of times, why does it have to be so very very chaotic and unpleasant for the customer? I don't have a good answer to that question, Maybe Sam Pack can overhaul their customer delivery system because it sucks big time. Thanks for listening, JBV PS Tony McCoy (Internet Sales)did a superb job given the hand he was dealt (and this delivery day to be his day off-yet he came in to help me). Note: Sam Pack's Five Star Ford is a USAA certified dealer, so my response to them will be a mirror of this report. More

I was thrilled with the professional and expeditious manner in which John Quincey approached my request to find a new ford expedition. He was immediately engaged with my request and communicated his pr manner in which John Quincey approached my request to find a new ford expedition. He was immediately engaged with my request and communicated his progress regularly. I am typically skeptical of the sales process but John Made it painless. He found the exact car I wanted and was very attentive to the details I requested. He is my car guy and I will definitely refer to him and return to him for future ford purchases. More

James and Mo were great. Both were professional and sincerely a pleasure to work with. We had an amazing car buying experience and will be back for our next vehicle purchase when the time comes. Highly sincerely a pleasure to work with. We had an amazing car buying experience and will be back for our next vehicle purchase when the time comes. Highly recommended (and we love our Ford Escape)! More