Sam Pack's Five Star Ford Carrollton

We had only one car for 3 months due to an accident. I was dreading the car shopping experience and had done most online, just looking. Stopped at a couple dealers who had specials on the car we wanted b was dreading the car shopping experience and had done most online, just looking. Stopped at a couple dealers who had specials on the car we wanted but experienced what I dreaded about car shopping, "sales" persons. My wife saw an ad for a car in our range, make and model so we took a look after chatting briefly with Melanie. Melanie, Oleg an Michael were a dream team for my car buying and made it very easy, comfortable, friendly and got us in the car we wanted at a price and interest we could afford! We will return to this dealer in a couple years to replace my dying truck. Best car buying experience in my 29 years of driving! More

I took my car here. . still not fixed. .told the truth in the survey,and now Clay tells me I xxxxed him out of 4000$ so even though it's not fixed I should of given high marks on the survey. And not only wi the survey,and now Clay tells me I xxxxed him out of 4000$ so even though it's not fixed I should of given high marks on the survey. And not only will he not fix it, he told me he is gonna have to ask me to go some where else. This company is more concerned about the xxxx survey then they are customers and their cars. Dismissing me was the wrong thing to do. I will never ever return and I highly recommend do not take your car here!! More

We like so many others in the metroplex had driven our car until the wheels wanted to fall off. Our son had met Chandler Center at a local car show. Our son ask him to keep his eyes open for us for a H car until the wheels wanted to fall off. Our son had met Chandler Center at a local car show. Our son ask him to keep his eyes open for us for a Honda or Acura which may come back as a trade in from another customer. Several weeks later we received a call late on Friday night that an Acura had just come in which met our specifications. My daughter and I drove down and took a quick look as the dealer was closing shortly; and requested that Chandler hold the car for us. The next day; my wife and I returned to what we thought would be a tough process to finish the sale. The whole process worked so seamlessly and easy as a very well oiled machine. It was hard to believe we were purchasing a vehicle without all the hassles. So less then a day later we had the car home and parked in the garage. Thank you Chandler for keeping us in mind and making this whole process so smooth and easy for our family. We will be returning to see Chandler when we are in need of another car and strongly recommend that others do as well. More

By far and away the best overall car buying experience I've ever had. Trey Russell and Chandler Center were terrific. In addition, the after purchase attention Chandler Center provided regarding some ac I've ever had. Trey Russell and Chandler Center were terrific. In addition, the after purchase attention Chandler Center provided regarding some accessory options was exceptional and made the process that much better. Thanks to all at Five Star Ford, and in particular Chandler and Trey. Ken Ozowski More

This is the 3rd purchase that I have made from Sam Pack Five Star Ford. I have only bought my vehicles from David Keen and have known him for 10 years. David treats you with pure respect and fully underst Five Star Ford. I have only bought my vehicles from David Keen and have known him for 10 years. David treats you with pure respect and fully understands how to make someone feel comfortable with making a new purchase. David doesn't pressure you into buying a new vehicle, which makes things really easy for you when looking. Great guy! He will be missed greatly when he retires and I will bet that he already know that. No place other to purchase a vehicle. More

Buying a car should never be stressful. And it wasn't with Reuben Krause. He was genuine, knowledgeable and very personable. He made the whole experience from matching a car to my needs and test wasn't with Reuben Krause. He was genuine, knowledgeable and very personable. He made the whole experience from matching a car to my needs and test driving it, to pricing, to exploring options and directing me back to the car that fit best, an overall fun experience. He even answered all the questions that I had. We brought our 11 year old with us and was comfortable talking about all the ins and outs of the car buying process. It's been over ten years since I bought a car. I was wow-ed with all the technology. I love that there was an orientation to go over what the car could do for me. Shandi was wonderful in walking me through syncing with the car and what everything did. She was thorough and even brought up things that she knew I would really love about the car. I had a Ford once, a long time ago. It is really nice to come back to the Ford family. I know that this is more than just buying a car. The service for the car is outstanding and I am looking forward to this very long relationship with Sam Pack. I couldn't be happier with my purchase. Thank you! Tiffany Franzoni More

We were online looking for a used SUV and when I went onto the website the "talk to sales Person" pop up came on and I got a fast responds from Melanie Lucero. She helped me right away. We live in New onto the website the "talk to sales Person" pop up came on and I got a fast responds from Melanie Lucero. She helped me right away. We live in New Mexico and needed her to help us with all the paper work thru the mail. She contacted me and really was a great help it was a late Saturday afternoon.so she put our application in and we got an answer first thing Monday morning. She really does help you in every way. We got everything worked out and received the documents in the mail today (Tuesday). My husband will be flying to Dallas to pick up the SUV and she has arranged someone to pick him up at the airport. I will DEFINITELY return there for my next vehicle. I recommend her if you need any kind of a vehicle. She handles it all so please call her or go see her for your next car! Thanks again Melanie. More

I went to Sam Pack's 5 Star Ford because I saw a vehicle that I liked online. Reuben Krause called me and set up an appointment for me to come see him. In the mean time he sent me a video and some vehicle that I liked online. Reuben Krause called me and set up an appointment for me to come see him. In the mean time he sent me a video and some pictures of the Explorer I was interested in. While on our way Reuben kindly called to make sure our 2 hour trip was going well. When we arrived Reuben introduced himself and was very courteous. He showed me all the features on the Explorer and made sure that was the best choice for me out of everything they had on the lot. We didn't make a decision immediately because of price. After a while and negotiation we came to an agreement on a price. They got the Explorer cleaned up in a very timely manner and made sure we knew how all the Sync features operated. I feel like we got the best deal possible on the vehicle and we do not regret this purchase in the least little bit. I would send anyone that I know to Reuben to buy a vehicle because we were treated and still are treated with the upmost respect. Thanks Reuben! More

My experience with Sam Pack started with Rueben Krause. I My experience with Sam Pack started with Rueben Krause. I am not a guy who just will come by and look because I get a call; however, there was My experience with Sam Pack started with Rueben Krause. I am not a guy who just will come by and look because I get a call; however, there was something about the way Rueben presented himself and what he might be able to do for me that got my attention. He stuck with me even with the hard questions and the deal I needed. Offered suggestions that made since and did not jerk me around. He is a believable person and very genuine, he is the reason I came back to buy my New Ford F150 King Ranch from Sam Pack Ford. I sent my kids to him when they were looking for a new vehicle and will be looking for Rueben when we start looking for a new car for my wife. Rueben has followed up with me many times to ensure I am liking my truck and if there is anything he needs to do for me. He didn't just make a sale, he gained my trust and my business. Great guy, very likable, professional, Sam Pack should be proud you have him working for them. When I know of anyone who is looking for a vehicle, Rueben is where I will send them. More

Low pressure High quality vehicle great price easy Low pressure High quality vehicle great price easy financing Fabulous salesman I have given his cad to 3 of my friends. Reuben Krause is excelle Low pressure High quality vehicle great price easy financing Fabulous salesman I have given his cad to 3 of my friends. Reuben Krause is excellent More