Sam Pack's Five Star Ford Carrollton

Great first impression I haven't done much car shopping, but they were very friendly and helpful from the start. I had a very easy experience, and I have been very happy wi I haven't done much car shopping, but they were very friendly and helpful from the start. I had a very easy experience, and I have been very happy with the car I bought. More

Highly Recommended !!! Reuben Krause is awesome !!! It's been a year since I bought my 2014 Mustang GT and I'm still writing reviews about this guy. Reuben was very profes Reuben Krause is awesome !!! It's been a year since I bought my 2014 Mustang GT and I'm still writing reviews about this guy. Reuben was very professional, paid attention to the details in what i was looking for, and did not try to pressure me into making a split second purchase. What impressed me the most, however, is when the manager and I could not come to an agreement and I broke it to him that, "there was no deal", he was understanding and DID NOT try to shove a different car at me to make a sale. It was a great experience and would highly recommend this place. Also, during the finance part of things, Art Ontiveros was a great help. He was upfront about all the costs and explained everything in a way that could be easily understood. I was highly impressed by his level of professionalism and hope to someday work with these guys again. More

Great experience! I went to Five Star Ford in Carrollton just looking to test drive some trucks and was assisted by Reuben Krause. Reuben showed incredible patience in I went to Five Star Ford in Carrollton just looking to test drive some trucks and was assisted by Reuben Krause. Reuben showed incredible patience in letting me test 6 new trucks and multiple used vehicles. He did such an outstanding job with his low pressure sales approach that I ended up purchasing a 2011 Certified Pre-Owned F-150. Reuben is outstanding to work with and is a very honest sales person who takes the time to do all that he can to assist you in the car buying process. I would not hesitate to work with him again and I have already told several friends to head his way when it is time to replace their trucks. More

Treat you like family I have purchased three F-150's from this dealership. In the past I have worked with Dennis White. Dennis is extremely knowledgeable and experienced. I have purchased three F-150's from this dealership. In the past I have worked with Dennis White. Dennis is extremely knowledgeable and experienced. He will ensure that you get the deal you are looking for. He always makes you feel like he is on your side. On my last and most recent purchase I had the pleasure of working with Mel Lucero. She is very professional and makes you feel like family. She will treat you with respect and dignity. I feel her integrity is second to none. If you have had a bad experience with another dealership, I suggest you go see Mel and she will make things right for you. More

REview of Melanie Lucaro Melanie is a real pro. She worked with us to find the perfect vehicle. I have trouble getting into and out of cars due to my bad back. She just kep Melanie is a real pro. She worked with us to find the perfect vehicle. I have trouble getting into and out of cars due to my bad back. She just kept "em coming until we found the perfect vehicle. Not what I started thinking about, but one perfect for me. After the sale the car had couple of problems and she solved those also. I am recommending her to all my friends. More

The BEST!!!!!!! Came to the dealership with what i wanted (mo. payment amount, car price, trade in value) and my sales rep Melanie Lucero listened to what i wanted an Came to the dealership with what i wanted (mo. payment amount, car price, trade in value) and my sales rep Melanie Lucero listened to what i wanted and at the end of the day i got what i wanted. It was obvious my request was not the easiest to meet, but she got it done. i highly recommend Melanie Lucero, if you want someone who listens, and is on your side when it comes to working out a deal. this is my second car with five star ford and not my last. Melanie is very sweet, professional and made my purchase easy. ive been to a few dealerships and this is by far the best!!!! More

was very pleased Melanie Lucero is a fantastic salesperson. I sent a quote request via the internet and asked to communicate via email ONLY. Out of several request s Melanie Lucero is a fantastic salesperson. I sent a quote request via the internet and asked to communicate via email ONLY. Out of several request sent Mel is the ONLY ONE that honored my wishes. Her respect for my wishes meant a lot!! I would recommend her to anyone looking for an honest and considerate salesperson. More

Mel Lucero was GREAT Along with Dennis (who is oneof the few people that I trust implicity), Mel has helped us with numerous vehicle purchases over the past few years. Sh Along with Dennis (who is oneof the few people that I trust implicity), Mel has helped us with numerous vehicle purchases over the past few years. She is great. Easy to work with, efficient and very knowledgable. More

Sales and Service is the best!! Melanie Lucero was the first sales professional to contsct us from our internet inquiry for a new Ford for our son. We were impressed not only with h Melanie Lucero was the first sales professional to contsct us from our internet inquiry for a new Ford for our son. We were impressed not only with her professionalism but her product knowledge as well. The entire staff at the delaership exceeded our expectations starting with Melanie and ending with Mr. Pack personally thanking us for our purchase before we drove off in our new Ford. That is how you build loyalty. It was impressive. More

2014 Ford Fiesta Oleg was very pleasant and answered all our questions. We ended up buying a 2014 Ford Fiesta SE Sedan. Follow up after the purchase was very good with Oleg was very pleasant and answered all our questions. We ended up buying a 2014 Ford Fiesta SE Sedan. Follow up after the purchase was very good with many phone calls. John in finance clearly explained the service plans and terms of our loan. More