Sam Pack's Five Star Ford Carrollton

Great Experience Mike was awesome to work with. I would recommend him to anyone looking to buy a car and feel comfortable in the process. He did a great job. Mike was awesome to work with. I would recommend him to anyone looking to buy a car and feel comfortable in the process. He did a great job. More

The Best Buying Experience!!! Working with David Keen at Sam Pack was a FIVE STAR experience. He did a great job with helping us find the car we were looking for and was extremely Working with David Keen at Sam Pack was a FIVE STAR experience. He did a great job with helping us find the car we were looking for and was extremely knowledgeable. We normally dread the thought of looking at new cars at a dealership, but not anymore. David Keen made it a very pleasant experience and was very considerate of our time and requirements. We will be recommending David Keen at Sam Pack to our family and friends. THANK YOU!! More

Great buying experience! It was the first time I have ever bought a car from a dealership, and Jennings made it a great one! Couldn't be happier with the deal and the car! It was the first time I have ever bought a car from a dealership, and Jennings made it a great one! Couldn't be happier with the deal and the car! More

A wonderful dealership After years in an SUV, I made the decision to switch to a car for better gas mileage and an updated vehicle overall. Jennings Bryant was extremely pa After years in an SUV, I made the decision to switch to a car for better gas mileage and an updated vehicle overall. Jennings Bryant was extremely patient while I asked for all options, and he took the time to explain financial difference between leasing and purchasing. I am happy to have reached a decision on a lease for a new 2015 Ford Fusion. The car is fantastic with the price and all options I was looking for when I cam to Sam Pack's dealership. If you're looking to buy a car, the helpful staff in Carrollton are the place to start...and yes, they are open during construction! More

My New Car/Gabbi P I have had a great experience purchasing my new car because of Melanie Lucero. She is a Godsend! I had no idea what I was doing but Melanie walk me th I have had a great experience purchasing my new car because of Melanie Lucero. She is a Godsend! I had no idea what I was doing but Melanie walk me through everything that needed to be done. She is a great salesperson and a great person. I am sending all my friends who want to have a great experience when buying a car to Melanie Lucero and Michael Pisarik! More

An excellent dealership When I found out I was the one who won a Ford Fusion Hybrid at the Dec 21 Cowboys I couldn't believe it. I went to Sam Pack's Five Star Ford of Carrol When I found out I was the one who won a Ford Fusion Hybrid at the Dec 21 Cowboys I couldn't believe it. I went to Sam Pack's Five Star Ford of Carrollton to pick up the car and everyone there was really nice. David Keen showed me how to use of the features in the car including the lights, different menu screens and any other questions I had. He then introduced me to Richard Ferguson who showed me how to do the ford website. The whole experience was a dream. Thanks for the excellent service. Kimberly W. More

Bought new car. I had Jason Acker & Don Wagner working on my deal. I had a rather complicated credit issue with a bankruptcy. They both did everything they could to m I had Jason Acker & Don Wagner working on my deal. I had a rather complicated credit issue with a bankruptcy. They both did everything they could to make sure I got a vehicle. I have never been treated with such respect, & understanding. The diligence they both put forth was simply awesome. I've been in customer service for over 30 years, and my customer service experience here was about as perfect as it gets. Thanks guys for making this the best Christmas ever. Susan Young (2005 Jeep Grand Cherokee) More

Moody is the man. I call in late Friday night perpair for a long road to to Ohio saturady morning. Kevin didn't hesitate one second on the phone and said bring it on wi I call in late Friday night perpair for a long road to to Ohio saturady morning. Kevin didn't hesitate one second on the phone and said bring it on will get you taking care. The customer services was great the price was great and the team effort to get my car done in a timely manner was great! Well done. More

Great experience...friendly salesperson! I worked with Melanie and the process couldn't have been any easier. She was friendly, fast, and even held the car for me when I had to leave town fo I worked with Melanie and the process couldn't have been any easier. She was friendly, fast, and even held the car for me when I had to leave town for a week. I will work with her again in the future! More

Thank you carl I moved here from China just 4 weeks ago, basically can't do anything without a car in Dallas. Started to check different dealer reviews online, which I moved here from China just 4 weeks ago, basically can't do anything without a car in Dallas. Started to check different dealer reviews online, which surprise me that Five star Ford has such high recommendation. I though I should have a try. It took me 50 min to get here by train. Carl was the guy in the front to walk me into the store, that was 3:10 pm, he was absolute helpful and in great patience and efficiency. After test drive two different fusion model, I have made my decision.When I walked out of door with my car, that was 5:10pm. That's the experience I expected, thank you carl. Also the finance guy Brandon, he made the paper work quick and easy, also gave me a very good deal on warranty extension. Great thanks to you guys. More