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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,653 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,653 reviews
February 12, 2024
Very Great Dealership and great customer care, very respectful and patient. Easy to work with. respectful and patient. Easy to work with. More
by zamarripadaniel273
Employees Worked With
February 08, 2024
The best dealership I have ever had. My family & I have purchased several GOOD!!! VEHICLES from them over the years. My son just purchased his 1st vehicle here. DANNY FORSEE & ALEX BOTH My family & I have purchased several GOOD!!! VEHICLES from them over the years. My son just purchased his 1st vehicle here. DANNY FORSEE & ALEX BOTH OF YOU GUYS ARE AWESOME THANK YOU ALL SO MUCH FOR YOUR HELP. FIVE STAR FORD I WILL ALWAYS BE A CUSTOMER 👍🏽 More
by Terion T
Employees Worked With
February 05, 2024
Terry Smith did an excellent job explaining the different levels of trim on the F-150s. He explained all the features. We tried to come to an agreement on a vehicle on our first visit but could not. There levels of trim on the F-150s. He explained all the features. We tried to come to an agreement on a vehicle on our first visit but could not. There was zero pressure to close the deal immediately. They even gave me the quote and told me to think about it over the weekend. After the weekend, Terry called me back with a vehicle that had more features that they were discounting. It was the right truck, at the right price, and the right financing terms. No games, no gimmicks, and no add-ons like other dealers in the DFW area. NO ADD-ONS!!! Other dealerships were trying to make us pay for costly add-ons the Ford included on the vehicle. More
by Mike Z
January 31, 2024
Danny Forsee was very helpful in helping me purchase my new Ford Edge… Great service…. My next car I will be buying it from Mr. Forsee and I’ll tell anyone looking he is a great salesman. new Ford Edge… Great service…. My next car I will be buying it from Mr. Forsee and I’ll tell anyone looking he is a great salesman. More
by Frederica Walker
Employees Worked With
January 30, 2024
My late husband and I started doing business with Sam Pack Five Star Ford in Carrollton in 1996. and I’ve continued to work with them even after losing my husband in 2022. Pack Five Star Ford in Carrollton in 1996. and I’ve continued to work with them even after losing my husband in 2022. More
by Catherine
January 30, 2024
They always go above and beyond for me. They match me with the vehicle o want and terms I need They match me with the vehicle o want and terms I need More
by Abrock64
Employees Worked With
January 29, 2024
Worked with Jared Wingard for the 16 months it took for Ford to make my new Maverick. Stayed in touch and did not try and change the deal to over MSRP like some greedy dealerships do. Ford to make my new Maverick. Stayed in touch and did not try and change the deal to over MSRP like some greedy dealerships do. More
by dantevgks
Employees Worked With
January 28, 2024
Danny Forsee at Sam packs five star Ford in Carrollton is Amazing. My Mom and I are return customers since 2005 with the purchase of our Ford focus. And still as of today, with the purchase of our new Ford f Amazing. My Mom and I are return customers since 2005 with the purchase of our Ford focus. And still as of today, with the purchase of our new Ford fusion, Danny foresee made it effortlessly simple From welcome handshake to the congratulatory handshake upon departure with our beautiful new car....Danny felt like family--- emulating the trust and assurance as if I was buying this car from my own Thank you Sam Pack's for homing some of the best and most genuine sale persons EVER. More
by darrellyokochi
Employees Worked With
January 16, 2024
We bought our new 2024 F350 Limited with Jared Wingard and we could have not been more satisfied. He was very thorough and explained everything in detail throughout the whole process. Even when we hit a " and we could have not been more satisfied. He was very thorough and explained everything in detail throughout the whole process. Even when we hit a "bump in the road" he was very patient with us, answered ALL of our questions and addressed all of our concerns. And we cant forget about Alexandra Benvenuto in Accessories!!! She has our new truck looking so good with the custom wheels. All the upgrades were well worth it, we got stuff done that I did not even know was possible. She is the best!!! Luis Gonzalez in financing made it simple, smooth and easy! Thanks for an amazing experience!!! Lane & Monica Dennis More
by The Dennis'
January 15, 2024
Bought my New 2023 F150 from Jared Wingard. From start to finish, Jared ensured the process was as seamless and expeditious as possible. Great experience with phenomenal customer service. Five From start to finish, Jared ensured the process was as seamless and expeditious as possible. Great experience with phenomenal customer service. Five out five stars! More
by Chad.Manis
