Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,668 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,668 reviews
March 27, 2024
Very organized and appearance is always professional. Welcoming environment especially with the help of Seth Wright. Welcoming environment especially with the help of Seth Wright. More
by Kevlopez761
Employees Worked With
March 26, 2024
Very personable and responsive. I have spoken to Seth multiple times after buying the vehicle. . . I have spoken to Seth multiple times after buying the vehicle. . . More
by Jsooby11
March 25, 2024
Sam Pack’s Five Star Ford Carrollton had great selection of vehicles and an amazing staff. Seth Wright was very patient, informative and professional. Overall I enjoyed my car buying experience there. of vehicles and an amazing staff. Seth Wright was very patient, informative and professional. Overall I enjoyed my car buying experience there. More
by kurt.kinder
Employees Worked With
March 24, 2024
Wonderful buying experience. My sales rep was great!! Made the whole process seamless and covered all the points to get me rolling in my new Bronco. My sales rep was great!! Made the whole process seamless and covered all the points to get me rolling in my new Bronco. More
by A_freideman
Employees Worked With
March 20, 2024
We have been dealing with this dealership for years. The are professional, accommodating, responsive and friendly. We wouldn’t use anyone else The are professional, accommodating, responsive and friendly. We wouldn’t use anyone else More
by beausethsanchez
Employees Worked With
March 17, 2024
Five Star Ford is very straightforward and easy to work with. Jared W. was extremely helpful and knowledgeable in the different types of trucks and their capabilities - a literal lifesaver in making sure I with. Jared W. was extremely helpful and knowledgeable in the different types of trucks and their capabilities - a literal lifesaver in making sure I had the appropriate truck to tow what I need to. This is my third truck purchased through a Ford dealership and this was by far my top experience. More
by sterlingrams
Employees Worked With
March 09, 2024
Excellent service Excellent sales team Our salesman Alan Reynolds has our business from now on Alan Reynolds has our business from now on More
by sshaw58
March 07, 2024
Brilliant customer service. Great inventory and incredible customer service. A big shout out to Richard Arledge who walked us through the entire process from start to finish Great inventory and incredible customer service. A big shout out to Richard Arledge who walked us through the entire process from start to finish. Best car purchasing experience you could hope for. More
by gscott
Employees Worked With
February 28, 2024
Best buying experience in my car buying life hand down will recommend him to any of my family/friends who are looking to buy a new car. The easiest and stress free experience I have ever had. You guys now will recommend him to any of my family/friends who are looking to buy a new car. The easiest and stress free experience I have ever had. You guys now have a partner for life. I will go no where else next time we are ready. More
by Smcpherson
