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Sam Pack's Five Star Ford Carrollton

Carrollton, TX

4.9
1,631 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since. These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership. Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year. Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions. The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award. Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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1635 S Interstate 35E

Carrollton, TX

75006

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Showing 1,631 reviews

October 20, 2023

Seth my salesman was very knowledgeable went above and beyond before and after the sale. He made it a really pleasant car buying experience. Was nice not having the typical car salesperson very honest and More

by rsfallon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew in the accessory department
Oct 21, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Rsfallon, Seth and the Five Star Ford Carrollton team are committed to providing you with a positive visit, and we're delighted to know that we succeeded in meeting your expectations. Stop by or call us at 972-242-6415 when you have questions about your new Ford. We want to ensure the best ownership experience. Thank you, Trey Russell, General Manager

October 19, 2023

I have had nothing but horrible experiences with dealerships and now I can say that changed completely Seth was an absolute pleasure to work with and was transparent on everything to make for a sm More

by Rickybordeau554
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Ricky, We are happy that Seth provided the perfect shopping experience at Five Star Ford Carrollton. Your recommendation is greatly appreciated and we look forward to hearing from you again at 972-242-6415. Enjoy your new ride! Take care, Trey Russell, General Manager

October 17, 2023

I drove all the way up from Austin to Five Star Ford to pick up my Heritage Limited Bronco. Seth had it unlocked and met me at the door. The entire team was attentive and worked towards my requests. Seth i More

by ATX Bronco
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, ATX Bronco, on the purchase of your sharp new Ford. When you are back in the area, please stop by Five Star Ford Carrollton. We'd love to see you again. Please call us at 972-242-6415 with questions at any time. Thank you for your kind feedback and business. Enjoy! Best regards, Trey Russell, General Manager

October 17, 2023

This is my second car from Sam Pack Ford and Seth is the best ! If you want an expert and an amazing experience you have to go see Seth can’t say enough on how he makes this buying process so easy and alway More

by Katey
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Katey, Thank you for taking the time to share your experience with us! We're thrilled to hear that this is your second car from Five Star Ford Carrollton, and it's fantastic to know that Seth has been such a valuable part of your buying experience. We're here to assist you at any time, so don't hesitate to reach out to 972-242-6415 if you have any more questions. Safe travels, Trey Russell, General Manager

October 06, 2023

Very friendly and helpful looking forward to recommending them to my friends when they will need a new car More

by Avi.shama78
Recommend Dealer
Yes
Employees Worked With
Larry Mason
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Avi.shama78, for choosing Five Star Ford Carrollton to purchase your new car. Customer service continues and we want to hear from you at 972-242-6415. Let us know when you have technical or care concerns. Best regards, Trey Russell, General Manager

October 05, 2023

After trying out other dealerships and feeling like I needed a shower from how scummy they were, it was refreshing to deal with Seth and the rest of the Sam Pack Five Star team. It was straightforward wi More

by Asdf_1324
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Asdf_1324, for taking the time to share your shopping experience at Five Star Ford Carrollton. When Seth or I can be of service, please reach either of us at 972-242-6415. Customer satisfaction is the goal at our dealership. We appreciate you! Best regards, Trey Russell, General Manager

October 05, 2023

This week I purchased my 5th vehicle from Sam Pack's Five Star Ford in Carrollton. Jared Wingard and RJ Rebolloso always go above and beyond, not just at time of purchase, but for the entire time I own the More

by MarkMelendez
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Mark, We can not thank you enough for your loyalty to Five Star Ford Carrollton. Jared, RJ, and I can always be reached at 972-242-6415. Let us know when you need our new vehicle advice. Thank you and enjoy your ride! Sincerely, Trey Russell, General Manager

October 05, 2023

Seth was wonderful. I emailed him about the vehicle I wanted and he responded immediately, worked with on the price and bought the vehicle with no complications. He wa More

by gtwdds92
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Seth Wright
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Congratulations, gtwdds92, on your Ford! Seth is very customer-focused and your complete satisfaction with your purchase is the goal. Call us at 972-242-6415 with new vehicle questions at any time. Thank you for your business and feedback. Sincerely, Trey Russell, General Manager

October 02, 2023

This is my 4th vehicle purchase here. Everytime I come back it's like meeting up with old friends. This dealership's Mo. is repeate buisness for a reason. Profesionalism at it's finest, More

by jmsholliday4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reuben Krause
5.0
This rating includes all reviews, with more weight given to recent reviews.
R.J. Rebolloso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis White
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Pisarik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alexandra Benvenuto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Jmsholliday4, At Five Star Ford Carrollton, we strive to make a customer's experience as seamless and enjoyable as possible. Your trust in us is greatly appreciated, and we are thrilled to have had the opportunity to serve you with all 4 purchases. Thank you once again for choosing our dealership for your automotive needs and reach us any time at 972-242-6415. We value your patronage and look forward to welcoming you back in the future. Sincerely, Trey Russell, General Manager

September 29, 2023

Jarrod has helped us with 6 cars! He goes above and beyond in making sure you excited and pleased with the vehicle you purchase. We plan to get with him next time we’re looking for a More

by Sandy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jared Wingard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tommy Ly financial 5 stars
Sep 30, 2023 -

Sam Pack's Five Star Ford Carrollton responded

Thank you, Sandy, so much for your loyalty to Jared and Five Star Ford Carrollton. Our commitment to you doesn't end with the sale; Jared and our dedicated team are here to support you with any other questions or service needs you may have in the future. Reach us at 972-242-6415. Enjoy your new Ford! Best regards, Trey Russell, General Manager

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