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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,670 reviews
January 13, 2016
Exceptional customer service I went in to test drive a Ford Explorer Sport and was so happy that I walked out with a new vehicle. Thanks to Melanie Lucero for her exceptional cust I went in to test drive a Ford Explorer Sport and was so happy that I walked out with a new vehicle. Thanks to Melanie Lucero for her exceptional customer service, her attention to detail and for the superb follow up after purchase. I would highly recommend this dealership More
by andreag
Employees Worked With
Melanie Lucero
January 12, 2016
Nice car, friendly staff, and easy transaction Melanie was friendly, efficient, and easy to work with. I was able to get in and test drive the car I was looking at quickly. Negotiations were friend Melanie was friendly, efficient, and easy to work with. I was able to get in and test drive the car I was looking at quickly. Negotiations were friendly and reasonable, and I was please with the net value of the transaction (including a trade in). The only small negative I have is that the vehicle was not able to be completely detailed before I took it home. However, Melanie and staff were very accommodating in arranging a time to bring the car in the following week, including providing a loaner vehicle. I would definitely recommend Sam Pack's and Melanie Lucero. More
by bewarethepenguin
Employees Worked With
Melanie Lucero
January 12, 2016
Good experience Easy to do business here I shop here because of Dennis It is also close to where I live and convenient And service has always done a good job Easy to do business here I shop here because of Dennis It is also close to where I live and convenient And service has always done a good job More
by Fishing
January 10, 2016
5+1 Star Ford!!! Easy sales, no pressure. Finance was easy and fast and Got my window tint done with no problems, no haggles. I will recommend this dealer to anyone I Easy sales, no pressure. Finance was easy and fast and Got my window tint done with no problems, no haggles. I will recommend this dealer to anyone I know that is looking for a car. More
by chapinsc
January 05, 2016
Great Experience Beautiful new facility. Great selection. Great customer service. I was treated fairly and with respect. No surprises. Fair value for my trade in. Ever Beautiful new facility. Great selection. Great customer service. I was treated fairly and with respect. No surprises. Fair value for my trade in. Everything went smoothly. More
by fordcreditguy
January 05, 2016
Not rushed We were "just" looking, when Chandler walked up. He was very knowledgeable, and very friendly. He took his time and showed us different trucks. He We were "just" looking, when Chandler walked up. He was very knowledgeable, and very friendly. He took his time and showed us different trucks. He was very patient during the process. Overall a very friendly, nice guy. Will be going back, and sending any of our family or friends looking for a new vehicle. More
by gcaballero
January 05, 2016
New Car Purchase This is the third car we have purchased from Five Star Ford in Carrolton. It was the best experience yet and we will go back there when its time to bu This is the third car we have purchased from Five Star Ford in Carrolton. It was the best experience yet and we will go back there when its time to buy the next. More
by OwnsNewEdge
January 03, 2016
Very friendly and knowledgable Visit was great. Melanie was very helpful and willing to answer any and all of my questions. Did everything they could to make my new car affordable f Visit was great. Melanie was very helpful and willing to answer any and all of my questions. Did everything they could to make my new car affordable for me. Very happy and my purchase and experience! More
by Corihansen85
Employees Worked With
Melanie Lucero
December 31, 2015
Great experience. I was help within minutes of my arrival to the dealership. I had many questions and they were all answer by Mr Fernandez who was very friendly and pro I was help within minutes of my arrival to the dealership. I had many questions and they were all answer by Mr Fernandez who was very friendly and professional. I made the right choice, by choosing this dealership and I will recommend you from now on. Thank you for making my visit a great experience. More
by doubletree65
Employees Worked With
David Fernandez
December 31, 2015
2016 Explorer lease We typically have very strict financial criteria when purchasing/leasing a vehicle. This is our 2nd transaction at this particular location and with We typically have very strict financial criteria when purchasing/leasing a vehicle. This is our 2nd transaction at this particular location and with the same salesman, Chandler Center. Both instances, concessions were made by all parties, however my wife and I left extremely pleased. We do appreciate all the work Chandler and his team do to put me and my family in a safe family vehicle. We will be bringing future business to Chandler and recommend Sam Pack's to our friends and family. More
by Doexpl16
Employees Worked With
Chandler Center, Bobby Richardson, David Barragan, Jason Acker
