Sam Pack's Five Star Ford Carrollton

A Great bunch of helpful people I had the pleasure of working with Danny, Justin & their team in the purchase of our new company vehicle. They couldn't have been more helpful and I had the pleasure of working with Danny, Justin & their team in the purchase of our new company vehicle. They couldn't have been more helpful and accommodating in finding me a vehicle that suited our needs and price range, I know that we'll be back for our next truck as we continue to grow. Keep up the great service guys ! More

Great Customer Service I had gotten into a car accident which ended up totaling my car. This dealership works with my fiancé’s company and I love Ford so we decided to give I had gotten into a car accident which ended up totaling my car. This dealership works with my fiancé’s company and I love Ford so we decided to give this dealership a try. My fiancé’s company normally works with Kevin and he directed us to Raj for help in buying a new car. However, Raj had to get home to his child (totally understandable) by the time that I got off of work. So, Raj set up Chandler to meet with us instead. Chandler was waiting for us when we got there. He was professional, funny, and listened to what I wanted in a car. He got everything set up that I wanted (with no haggling). He even stayed hours past his time to leave just to help us. Alexandra helped me get the upgrades I wanted and went over pricing options. She was very patient with me as I decided whether or not I should get the upgrades. Michael in Finance was fantastic. He was super nice and helped me through my finance options. He was extremely knowledgeable and fast. The great customer service still has not stopped. Since I bought the car a week ago, several people have called to check in on me. Alexandra called to let me know she is waiting on my new seats and will get me scheduled once they come in. Kirk Pack called to ask me if there was anything else I needed and to thank me for my purchase. Chandler has called to check up on me and Richard Ferguson has called to see if I needed any help with all the technology in my car. Overall, I would say that this has been the best experience buying a car especially since I wasn’t having the best time after wrecking my previous car. I will most definitely recommend this dealership to anyone looking for a car and the next time I need another car I will be coming back! More

Most enjoyable car buying experience ever! This dealership is amazing! Our sales man, Michael Krantz, worked with my daughter to find just the right vehicle. He and the finance manager stayed This dealership is amazing! Our sales man, Michael Krantz, worked with my daughter to find just the right vehicle. He and the finance manager stayed after hours to insure our buying experience as well as financing for my daughter was what she could afford and completed. Highly recommend this very professional group. No high pressure just amazing service. More

Excellent service, outstanding experience I came in today just to look around and ask a few questions about some cars. I was super fortunate to have David assist me with that. He asked all the I came in today just to look around and ask a few questions about some cars. I was super fortunate to have David assist me with that. He asked all the right questions and found the perfect car for me. He got me the color, model, size vehicle I wanted and most importantly, within my budget!!! Aside from being super friendly and very professional, he was extremely knowledgeable and made me feel comfortable and confident in my decision to make my purchase. I am very happy to see my new car parked outside my house now and all thanks to David who went the extra step to accommodate my requests. I'm ready to sent all my friends and family his way. More

Great Sales experience I did my research via truecar.com first and then went in. I was prepared for at least some preasure sales and negotiations but they actually offered a I did my research via truecar.com first and then went in. I was prepared for at least some preasure sales and negotiations but they actually offered about $3000 below what they said via truecar. I ended up with leasing because they made a deal I just could not refuse or get better elsewhere. I bought the CMax Energi and my only issue is that no one really knew this car. I expected this coming in though as dealerships still want to sell you gas powered cars so they probably don't get the same instructions on the Hybrids and mostly electric Hybrids. That was OK since I'd been studying Electric and Hybrids for 20+ years. The salesperson, Juston, was VERY laid back. I did not feel pressured at all and the finance guy was also laid back. I came in with pre-approved 1.75% from my credit union. They beat that with 0.00% and $5000 rebate but after he explained the lease options and allowing Ford to take the Federal tax credit for being a hybrid, I ended up with a $32,000 car for $9500 over 3 years and $12,000 to finance as a used car once the 3 years are up or just give it back (as long as I'm under the milage). I normally drive a car until there is nothing left (my Odyssey was a 2000 with 250K+ miles) so, for me, that calculates as $21,500 for a $32,000 car and only $9500 basically up front. Always get pre-approved before going to any dealer but I HIGHLY recommend these guys. They were awesome. Also, there was only one trip to the "sales manager" and it was a verification. So none of that back and forth you are used to with other dealers. More

Lots of determination to get me what i wanted Everyone involved was up to the task. Driven, and knew their business.My Sales Rep. was very knowledgeable about everything. Loved the new building. Everyone involved was up to the task. Driven, and knew their business.My Sales Rep. was very knowledgeable about everything. Loved the new building. Roomy, open, and entertaining. More

Easy to work with Found exactly what I wanted, Alan went above and beyond to accomodate my needs. Found the perfect vehicle and the process was quick. Would recommend Found exactly what I wanted, Alan went above and beyond to accomodate my needs. Found the perfect vehicle and the process was quick. Would recommend this dealership! More

Quick, Easy, Excellent Service and by far the best deal! We had worked with Jared Wingard at Ford in 2015 when looking for a new vehicle, while at the time the Ford Explorer didn't work for us (we needed a h We had worked with Jared Wingard at Ford in 2015 when looking for a new vehicle, while at the time the Ford Explorer didn't work for us (we needed a higher towing capacity) Jared provided excellent service and was very knowledgeable, Now in 2016 we needed a second vehicle and decided on the Ford Explorer. We didn't need to think twice about going back to visit Jared. The process of purchasing a car from Jared was excellent as expected, we agreed upon the numbers and moved forward with the deal. Everything was very transparent and explained to us well. The car was washed and ready for us to take home and the features of the car were all demonstrated to us before we left. Unfortunately in the past we have visited some other Ford dealerships in the DFW area where you get the typical 'car salesman' type rep and much higher numbers. I would not hesitate to recommend this dealership in terms of great service, great inventory, and an efficient and stress free car buying experience. Thank you again Jared! We love our new Explorer!! The Shaikh Family. More

Great service by Sean P Sean did a great job with pricing with no games. We did our own financing through our company bank so the paperwork was easy. He delivered the truck Sean did a great job with pricing with no games. We did our own financing through our company bank so the paperwork was easy. He delivered the truck to our Mckinney office himself. He communication with us was great. Highly recommend. More

Outstanding Service Car shopping just got easier! David was very professional, courteous and helpful with what is usually a horrible experience. I will be referring David Car shopping just got easier! David was very professional, courteous and helpful with what is usually a horrible experience. I will be referring David and 5 Star Ford in Carrollton to everyone that I know. Thanks to everyone that supported David through this process as well. From the guy who greeted me to the finance guy who helped, it was a great overall experience. I will be back again. More