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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,670 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,670 reviews
April 05, 2016
Second purchase from Jerod @ Sam Pack I have now purchased 2 trucks from Jared. The first truck I stumbled upon and when it came time for another it was an easy decision. I will return to I have now purchased 2 trucks from Jared. The first truck I stumbled upon and when it came time for another it was an easy decision. I will return to purchase from Jared again. He is a salesperson who let me decide to buy the car. More
by Kyle
Employees Worked With
April 04, 2016
Best experience ever!!! As soon as I pulled into parking lot I was greeted by David, he is very patient and very helpful. Had all my questions awnser and more!! He went a As soon as I pulled into parking lot I was greeted by David, he is very patient and very helpful. Had all my questions awnser and more!! He went above and beyond to make sure I got what I was looking for. He made sure it was stress free for me. Not once did I feel pressured into something I didn't want. Such a great person to go threw a car sale with! Could not be more happier with my experience here at ford. I would definitely recommend COME SEE DAVID!!!! More
by Salverez09
Employees Worked With
David Fernandez
April 03, 2016
Great Experience!!! I will definitely visit Sam Pack in Carrollton again and will spread the word. Enjoyed my experience. Sean Pinegar got our business two days in a roo I will definitely visit Sam Pack in Carrollton again and will spread the word. Enjoyed my experience. Sean Pinegar got our business two days in a room. He worked two great deals. I will send others to him. Justin in financing is just a super personable guy and never talked down to us!! More
by Nmbragal83
March 31, 2016
Melanie Is Awesome! Thank you Melanie for going through hoops to get me the best deal out there! She is very positive. I would recommend you any day! Thank you Melanie for going through hoops to get me the best deal out there! She is very positive. I would recommend you any day! More
by tinyredawn
Employees Worked With
Melanie Lucero
March 28, 2016
A WOW of an experience! Wow...What a great car buying experience. We had put it off for a year because we didn't want to "go through" it...now...I am a Sam Pack Customer for Wow...What a great car buying experience. We had put it off for a year because we didn't want to "go through" it...now...I am a Sam Pack Customer for life. Thank you Bobby Richardson, Jared Wingard and David for a great experience, and a great car. More
by tsmccormick
March 26, 2016
Sean was great Great selection and prices. Low pressure. Clean, friendly, and helpful people. Sean didn't pressure us and came in early for his shift to accommodate Great selection and prices. Low pressure. Clean, friendly, and helpful people. Sean didn't pressure us and came in early for his shift to accommodate our schedule. Great overall experience. More
by jasonexplorer
Employees Worked With
Sean Pinegar
March 24, 2016
Best Experience Ever!!!! Best experience ever! Entire staff I worked with was courteous and professional. Sales Rep, finance, and accessory dept. was excellent. I did not fe Best experience ever! Entire staff I worked with was courteous and professional. Sales Rep, finance, and accessory dept. was excellent. I did not feel like a piece of meat dangling in front of a pack of pit bulls. More
by cardude
March 23, 2016
Exceptional Low Pressure Experience Melanie worked with me for over a week to find just the right truck. Her knowledge and patience are exceptional. Great sales person, great ambassado Melanie worked with me for over a week to find just the right truck. Her knowledge and patience are exceptional. Great sales person, great ambassador for Sam Pack, and just an overall great person. I plan on replacing another car late this year and Melanie will be my go to person. More
by jjones1961
March 22, 2016
Melanie is terrific. Melanie worked very hard to find the car that I needed. I had very specific requirements for my car purchase and Melanie found me the exact car I need Melanie worked very hard to find the car that I needed. I had very specific requirements for my car purchase and Melanie found me the exact car I needed.Thanks to you Melanie and everyone that I've dealt with at the dealership I had a painless experience. More
by mark smith61
Employees Worked With
Melanie Lucero
March 21, 2016
Another great experience at Five Star Carrollton This is the 5th vehicle that I have purchased from Danny Forsee at Sam Pack's Five Star Ford Carrollton. They did a great job! I was in and out of t This is the 5th vehicle that I have purchased from Danny Forsee at Sam Pack's Five Star Ford Carrollton. They did a great job! I was in and out of the dealership within 2 hours from the time I test drove the vehicle to when I finished the finance paperwork. More
by Brandon
