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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,584 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,584 reviews
August 11, 2023
Austin was amazing to work with! He made sure we had everything we were looking for in a truck and made the buying/trade in process quick and easy! He made sure to find us the best He made sure we had everything we were looking for in a truck and made the buying/trade in process quick and easy! He made sure to find us the best vehicle at the best price More
by kg
Helpful August 11, 2023
Sam Pack Ford has serviced my Explorer since I bought it there in 2018. Clay always treats me politely and takes care of my car's service needs. The dealership is always neat and clean and comfortable for t there in 2018. Clay always treats me politely and takes care of my car's service needs. The dealership is always neat and clean and comfortable for the customer. I took the car to the dealership for service, but Clay told me it could be serviced and delivered to my house before noon and it was. I went and had breakfast with my wife and shortly after we got home the car was delivered by this nice young man. Thanks! More
by rolandwc1
Employees Worked With
August 10, 2023
Austin gave us the highest value for our trade in and helped us get the lowest price for a new truck. He was very responsive and the process was very quick. helped us get the lowest price for a new truck. He was very responsive and the process was very quick. More
by Brad
Employees Worked With
August 09, 2023
Since I cannot figure out how to delete/edit my review of Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copi Mr. Russell I will be amending my previous review. Mr. Russell called me on his personal phone and explained the situation with my trying to get copies of the paperwork from our purchase of a new F-150. As is the case many times miscommunication caused some confusion on my part. Mr. Russell explained the reasons for the problem we were experiencing to my satisfaction. I appreciate Mr. Russell taking the time to call and explain everything to me and offering any other help that we may need. I have faith in this dealership again because of Mr. Russell going above and beyond what he had to do for a valued customer. More
by jsp1109
Employees Worked With
August 04, 2023
Purchased a new F-150 Platinum truck the end of May. At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or ema At some point in time we lost all the paperwork that came with the purchase of this truck. We contacted, either by a message left on voicemail or email. After getting 0 responses I decided to contact Mr. Russel, the General Manager of 5 Star. We sent Mr. Russel an email on July 18th asking for some help getting copies of this paperwork. Explained how we had been completely ignored by others in management and finance. As of today I still have not heard back from Mr. Russell. Even though we have bought 3 pickups and 5 lease/buy different SUV'S from 5 Star in the past I felt this organization is done with you as soon as they get your money and drive off the lot. I finally decided to drive to the dealership and see if I could get some help in person. Found our salesman and he took me directly to a Mr. Luis D. Gonzalez who printed out all the paperwork I had been unsuccessfully trying to get since mid June in about 10 minutes. Mr. Russell, I have to ask, "now was that so hard to do"? We won't be going back to 5 Star ever again. More
by jsp1109
Employees Worked With
August 04, 2023
Seth was very helpful and knowledgeable on helping me find the right choice truck for me. He takes his time and is very understanding on what you really want. I would recommend anyone to him in the futur find the right choice truck for me. He takes his time and is very understanding on what you really want. I would recommend anyone to him in the future for sure. More
by Jessie Nunez
Employees Worked With
July 25, 2023
Aidan was so attentive and kind, listening to all of our wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all m wants and needs. He was very patient and so friendly! I have already sent his phone number to a few friends and some family members. I will buy all my future vehicles from him. It's nice to finally find a friendly face to work with compared to all these other dealers treating people like just a number. Aidan actually cares! If you are thinking about buying a car, Aidan is your guy! More
by aidanjones95
July 25, 2023
I had the most incredible experience with Aiden Jones at the Sam Packs dealership! They went above and beyond to ensure I got exactly what I wanted - a special ordered Bronco. Their attention to detail, kno the Sam Packs dealership! They went above and beyond to ensure I got exactly what I wanted - a special ordered Bronco. Their attention to detail, knowledge, and dedication to customer satisfaction truly amazed me. From the initial consultation to the final delivery, they guided me through the process with enthusiasm and professionalism. I couldn't have asked for a better experience, and I'm beyond thrilled with my new Bronco. Aiden is an asset to the dealership, and I highly recommend them to anyone looking for exceptional service and a personalized car-buying experience. Thank you for making my dreams come true! More
by yayforme
Employees Worked With
July 21, 2023
Excellent customer service. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. Always willing to go the extra mile for the customer. Danny is undoubtedly the best car sales person I have worked with. More
by Secretasianman
July 18, 2023
The best experience of buying a truck I have had in years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the ke years. Told them exactly what I wanted and how much I was willing to pay and they made it happen. I was in and out in less than two hours with the keys to my truck..Thank you More
by Jerry Barnes
