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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,649 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,649 reviews
April 13, 2024
My first experience with a Sam Pack dealership was the Carrollton dealership in 2006. I have been going to the Dallas location due to convenience and proximity. Their service there has gone downhill so ba Carrollton dealership in 2006. I have been going to the Dallas location due to convenience and proximity. Their service there has gone downhill so bad that I cannot go there anymore. You are lucky if you get a response from them at all much less a prompt reply from managers on down. Mass confusion always. Very disappointing considering how it used to be. Possibly due to employee turnover. So, I searched the Carrollton location and found out that Clay Young was still there as was my salesman Rey Mendoza and Trey Russell. Also discovered some other employees in service department were still there. My first inquiry was to Clay, and lo and behold I received a very prompt, detailed response, fully answering my inquiry. I have not been back yet but that is my goal. More
by fredlcruze
Employees Worked With
April 12, 2024
So thankful about Danny helping me and guiding me with my family car. I have been so happy about my purchase Danny was always so patient and understanding. 100% recommended Definitely coming back for a new family car. I have been so happy about my purchase Danny was always so patient and understanding. 100% recommended Definitely coming back for a new car More
by Albatobar
Employees Worked With
April 06, 2024
Best dealership in dfw. They take care of you like family during and after you purchase a quality vehicle. My whole family has been taken care of by Danny Forsee and Clay Y They take care of you like family during and after you purchase a quality vehicle. My whole family has been taken care of by Danny Forsee and Clay Young for almost 30yrs. More
by Tas
April 06, 2024
I made my due diligence before buying a car in a bunch of dealerships and this one was by FAR the best experience. People here are actually interested in getting you a good deal and not only pushing a car in dealerships and this one was by FAR the best experience. People here are actually interested in getting you a good deal and not only pushing a car into you. Seth was super nice and helpful through the process. More
by lulucandanoza
April 01, 2024
Our experience with Otilio Hernandez was probably the best experience yet! We told him what we were looking for and he made some great suggestions, let's us pick what we wanted and did all the process wi best experience yet! We told him what we were looking for and he made some great suggestions, let's us pick what we wanted and did all the process without a snag, quick and easy and we drove off with our new vehicle just like that! Thank you so much! Otilio! More
by avaldez1775
Employees Worked With
Otilio Hernandez
April 01, 2024
I never write a review for ANYTHING! Least of all on a car buying experience because it is never fun and takes so long...but after my experience with Jared Wingard, I sprinted to write Least of all on a car buying experience because it is never fun and takes so long...but after my experience with Jared Wingard, I sprinted to write a review. It was THAT great. I spoke with Jared over the phone, explained my not so ideal situation, sent all my vital info to him via text and after work I went to the dealership and I was driving away with my new car 45 minutes later. It was amazing. Jared was responsive, and so helpful he listened to all that I wanted and delivered it to me in record time. I will never buy another car elsewhere. I am a customer for life and will request that amazing man every single time!!! More
by TKELLY
April 01, 2024
Terry Smith was great, no pressure, very knowledgeable and overall a great experience. Financing went smooth no hassles, thanks for the help Mike Nash. The only issue I had was the price on cars.com doe and overall a great experience. Financing went smooth no hassles, thanks for the help Mike Nash. The only issue I had was the price on cars.com doesn't accurately reflect the dealer prices after options/accessories are added, could be a problem with cars.com's website. Still highly recommend!! More
by jschindler595
Employees Worked With
Mike Nash, Terry Smith
March 29, 2024
Love this dealership. My wife and I always get our vehicles from here. Great customer service, great salesmen. In and out when purchasing a vehicle. Don't keep you there a My wife and I always get our vehicles from here. Great customer service, great salesmen. In and out when purchasing a vehicle. Don't keep you there all day like some dealerships. We've been going to them since 2013. More
by joeydjuan
March 28, 2024
Danny Forsee does a fantastic job of making dreams come true!! I have always bought cars from Sam Pack and because of Danny I will continue to be a repeat customer! true!! I have always bought cars from Sam Pack and because of Danny I will continue to be a repeat customer! More
by hjgravley1
March 28, 2024
We have been customers of Sam Pack Ford for 20 years. Their service department always communicates clearly and is very responsive. Our most recent purchase of a 2024 Expedition was flawless - our sales Their service department always communicates clearly and is very responsive. Our most recent purchase of a 2024 Expedition was flawless - our salesman, Danny Forsee, found the car we needed right away, made sure we understood all our options, both on the car and with our financing, and moved us through the purchase process with care and speed. They even got us a new Tolltag while we were at the dealership. We have only bought one other car from another dealership (thinking that one closer to our house would be better)... we won't make that mistake ever again. More
by Ginny Jackson
