Sam Pack's Five Star Ford Carrollton

Short, sweet, and productive Sean was very responsive during the initial pricing inquiries. When I showed up, he had the keys ready, and we were on a test drive within 5 minutes. Sean was very responsive during the initial pricing inquiries. When I showed up, he had the keys ready, and we were on a test drive within 5 minutes. Once the test drive was complete, it was a quick walk back to his desk to negotiate a price for the trade, and the new truck. After only a few minutes, we shook hands, and I laid out the accessories I would like installed. Finance took slightly longer than expected, but in the end, the papers were signed, and I drove off in my new truck. All the folks at Sam Pack's in Carrollton were very polite. I felt respected from start to finish. More

Great Service My lease was ending in a few months and I started to discuss my options with Jason Acker. I went to my local Ford dealer in McKinney, but was basical My lease was ending in a few months and I started to discuss my options with Jason Acker. I went to my local Ford dealer in McKinney, but was basically dismissed pretty quickly with a quote for a 2017 Fusion (the equivalent to the 2014 I was turning in) that was $180 more than what I was already paying. Jason contacted me this week and said he could get me within $20 of what I was paying for basically the same car. After picking out my car and completing paperwork with finance, I ended up with the same lease agreement for $14 more than what I was paying. I will be back! ***NEW NOTE**** Now a month out from getting my new lease, I got a bill from Ford telling me I have $575 in Wear and Usage fees for my old vehicle. At no time did ANYONE at the dealership speak to me about costs that I could incur after turning in my vehicle. Because no one looked at my vehicle before turning it in, I assumed (now I know incorrectly) that I was free and clear from that car. I could have had the little bit of body damage fix by a friend for almost free, but now, owe the dealer. It is just an example of the "car guys" not being completely upfront with you and treating you like a number. More

There is only one place to go in the DFW area I found that Sam Pack's Five Star Ford is really the only place to do business in the DFW area if you are looking for a Ford. I engaged in conversatio I found that Sam Pack's Five Star Ford is really the only place to do business in the DFW area if you are looking for a Ford. I engaged in conversations with several local dealers and one rose above the rest. Not only did I walk away with good feeling, but I also felt like I got an incredible deal. Additionally, Sean went above and beyond and personally dropped off the vehicle for us. This was literally the easiest car buying experience I have ever had! More

Better than Best! I could not have asked for a better experience. Jared went above and beyond to make sure I was taken care of and happy with my purchase. He was always I could not have asked for a better experience. Jared went above and beyond to make sure I was taken care of and happy with my purchase. He was always in communication with me, even when it was after hours. He got me the payments I was comfortable making and every feature I wanted on my car. I will definitely be coming back because of this gentleman right here. Give this man a promotion! I'm sure I'm not the first to think so. Thanks so much, Jared! More

Great Sales Service! Last weekend I took delivery of a very clean used car from Sam Pack in Carrollton. My salesperson was Lindsay Bass. She was very helpful and really Last weekend I took delivery of a very clean used car from Sam Pack in Carrollton. My salesperson was Lindsay Bass. She was very helpful and really did a great job assisting with the entire process. There were a few issues I had with the car prior to making a purchase decision and she made sure they were all addressed. It was a very smooth experience and I'd gladly recommend the dealership and Lindsay to friends. More

Putting Customer FIRST This was my 3rd vehicle purchased with Dennis White and Sam Packs Five Star Ford Carrolton, last was 10 years ago. Still the same outstanding c This was my 3rd vehicle purchased with Dennis White and Sam Packs Five Star Ford Carrolton, last was 10 years ago. Still the same outstanding customer service after all this time. I was stuck in a negative situation this time. Melanie and her team bent over backwards to get the deal done, I feel they had my families interest up front the entire time. Sean Y. More

Sales Consultant Review Jess Smith was extremely helpful during the experience of buying an SUV. She put a wonderful amount of care and attention into the process with a keen Jess Smith was extremely helpful during the experience of buying an SUV. She put a wonderful amount of care and attention into the process with a keen sense of awareness to the needs of her customer. She has a great personality and explains everything so thoroughly while keeping it brief and to the point. More

New Truck time Had a great experience with Sam Pack Ford, I was greeted by a young enthusiastic man named Flash and no pressure to buy. Went on test drive of vehicle Had a great experience with Sam Pack Ford, I was greeted by a young enthusiastic man named Flash and no pressure to buy. Went on test drive of vehicle I was looking for and was pleased with all aspects of his sales method. I asked for a carfax and he immediately presented it. Great overall experience! More

Awesome Sales Assistance We had an unusual family situation and were looking for help in making a selection that best fit our needs on a short turnaround decision basis. Afte We had an unusual family situation and were looking for help in making a selection that best fit our needs on a short turnaround decision basis. After using Edmunds.com to research numerous vehicles in different categories, we narrowed our search to your dealership based upon the inventory but especially after a friend recommended that this particular Ford dealer was the place to help with our situation! We were not disappointed from our first contact on throughout the process - returning after some serious deliberation on different vehicles for different family members. Thank you so much for your patience in helping us make such a difficult decision for now - we will be back for another vehicle soon, for our other family member!!! The quality of your vehicles and the helpful and friendly staff made our decision so much easier given our circumstances. Thank you, thank you, thank you! More

Very great She does a great job in helping you find what you want in a car and getting the loan for you so you can get the car you want She does a great job in helping you find what you want in a car and getting the loan for you so you can get the car you want More