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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,649 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,649 reviews
May 17, 2024
From beginning to end my experience was amazing. As an RV owner wanted to ensure our new truck had plenty of towing capabilities. At first we thought an F250 will be enough but once Larry startin As an RV owner wanted to ensure our new truck had plenty of towing capabilities. At first we thought an F250 will be enough but once Larry starting giving us info on F250 and max weight to pull safely and comfortably we quickly decided to move up to a dually F350. We felt no pressure to purchase a more expensive truck or to make any upgrades. Both Ruben and Larry made the experience enjoyable and super easy. Even finance was quick and painless. Will highly recommend Larry Mason of your looking for someone that will listen to you and give you facts about vehicle your buying with out feeling pressured or obligated to buy. Keep up the good work. More
by Laura.
May 16, 2024
This dealership was absolutely amazing helping me get my first work truck and making the process fast easy and quick first work truck and making the process fast easy and quick More
by Malik Haywood
May 16, 2024
I've been buying trucks from Sam Pack for years. Danny Forsee is one of the best salesmen I've ever worked with. Service Department is great. Danny Forsee is one of the best salesmen I've ever worked with. Service Department is great. More
by jlongbotham
May 16, 2024
The employees are very friendly and willing to answer any questions that may come up questions that may come up More
by Erica
Employees Worked With
May 15, 2024
Alex is very thorough in working with you on accessories. She made the process very easy, took care of everything for you. She went above and beyond in helping me. She made the process very easy, took care of everything for you. She went above and beyond in helping me. More
by sjohnson
May 15, 2024
Larry Mason was tentative to what I was looking for. Followed up with my questions. He was trying to build relationships and do not feel pressured. Followed up with my questions. He was trying to build relationships and do not feel pressured. More
by Mwee123456
Employees Worked With
May 14, 2024
We have now purchased our 3rd vehicle from Sam Pack's Carrollton with RJ and his team. RJ treats us with care and listens to the needs of our family. Jared W. is friendly, professional, and considerate w Carrollton with RJ and his team. RJ treats us with care and listens to the needs of our family. Jared W. is friendly, professional, and considerate when serving the wife and handling the buying process. The dealership runs smoothly and efficiently. More
by clljennings
Employees Worked With
Other Employees :
Luis Gonzalez, Alexandra Benvenuto
May 13, 2024
The process was very smooth. Jared was a great salesperson. He was very helpful and made it a great experience. I couldn't be happier with my truck! Jared was a great salesperson. He was very helpful and made it a great experience. I couldn't be happier with my truck! More
by m.koepsell
Employees Worked With
May 11, 2024
This dealer is but absolutely phenomenal from the receptionist to service department to my salesmen Steven did an excellent job even on his first sale definitely went above and beyond. receptionist to service department to my salesmen Steven did an excellent job even on his first sale definitely went above and beyond. More
by Jeffrey.mondonca1
Employees Worked With
Steven Gomez
May 09, 2024
This was a fast and smooth transaction. Every step was very efficient. Staff is very friendly and knowledgeable. Special thanks to Jared for the great experience. Every step was very efficient. Staff is very friendly and knowledgeable. Special thanks to Jared for the great experience. More
by A D
