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Sam Pack's Five Star Ford Carrollton
Carrollton, TX
1,582 Reviews
The #1 retail sales Ford dealership in Dallas, TX for the past 11+ years, always #1 in Customer Satisfaction
Sam Pack's Five Star Ford is located at I-35E and Crosby Road in Carrollton,Texas. The dealership comprises more than 16 acres and employs approximately 200 local sales, service and administrative personnel. Sam Pack purchased the dealership in 1980 and the dealership has shown significant growth each and every year since.
These are some of over 100 other corporate awards, recognitions, honors and community service accolades that Five Star Ford has won since Sam Pack has taken charge of the dealership.
Mr. Pack, Time Magazine's "Quality Dealer of the Year" for his exceptionally high customer satisfaction standards, also earned Ford's "Distinguished Achievement Award" which is the highest Ford Division honor. The Metrocrest Chamber of Commerce made Mr. Pack Citizen Of The Year and, more recently, The Carrollton / Farmers Branch Rotary Club recognized Mr. Pack as their Man of the Year.
Mr. Pack's Dealership has been listed by Auto Age Magazine as one of the leading dealerships in the United States. This was established by being in the Top 100 Club which comprises the top 100 Ford dealers Nationally out of approximately 4,600, on numerous occasions.
The dealership has been bestowed the highest honor for customer satisfaction and owner loyalty at Ford Motor Company, The NACE Award (three years in a row) and for over 25+ years has been in the Top Twenty Club as well as being named a "Top 500 Dealer" by Ward's Dealer Magazine. The pinnacle of the dealership came with the crowning glory of receiving the highest award Ford Motor Company can give to any franchised dealer for customer and corporate satisfaction, The President's Award.
Additionally, for the past four years Five Star has won an accolade only a few dealerships in the United States win each year and that is Ford's Triple Crown Award. This recognizes #1 achievement in all three divisions.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 9:00 PM
Tuesday 8:30 AM - 9:00 PM
Wednesday 8:30 AM - 9:00 PM
Thursday 8:30 AM - 9:00 PM
Friday 8:30 AM - 9:00 PM
Saturday 8:30 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,582 reviews
October 23, 2023
Terry Smith and Chris Krause provided excellent pre-sales support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Reall support for the new F-150 we purchased there. Very helpful in showing us various models and going through lots of tests drives. Never pushy. Really made what is usually a very annoying experience much more enjoyable. More
by edmund.dean
Helpful October 21, 2023
Car was a good deal and the purchase was quick and easy. I'm happy with my purchasing experience. I'm happy with my purchasing experience. More
by Eric
Employees Worked With
October 20, 2023
Seth my salesman was very knowledgeable went above and beyond before and after the sale. He made it a really pleasant car buying experience. Was nice not having the typical car salesperson very honest and beyond before and after the sale. He made it a really pleasant car buying experience. Was nice not having the typical car salesperson very honest and straightforward. Will definitely be my go to guy in the future. More
by rsfallon
October 19, 2023
I have had nothing but horrible experiences with dealerships and now I can say that changed completely Seth was an absolute pleasure to work with and was transparent on everything to make for a sm dealerships and now I can say that changed completely Seth was an absolute pleasure to work with and was transparent on everything to make for a smooth purchase. I love my new truck and would recommend Seth and this dealership to everyone! More
by Rickybordeau554
Employees Worked With
October 17, 2023
I drove all the way up from Austin to Five Star Ford to pick up my Heritage Limited Bronco. Seth had it unlocked and met me at the door. The entire team was attentive and worked towards my requests. Seth i pick up my Heritage Limited Bronco. Seth had it unlocked and met me at the door. The entire team was attentive and worked towards my requests. Seth in particular handle the transaction with haste, knowing I still had to drive back home. Since the purchase they have reached out continually to ensure things are ok. Can’t say enough good things about the team! More
by ATX Bronco
Employees Worked With
October 17, 2023
This is my second car from Sam Pack Ford and Seth is the best ! If you want an expert and an amazing experience you have to go see Seth can’t say enough on how he makes this buying process so easy and alway best ! If you want an expert and an amazing experience you have to go see Seth can’t say enough on how he makes this buying process so easy and always there to assist even months after when I have questions!! Thank you Seth you’re amazing!!!! I can’t thank you enough! More
by Katey
Employees Worked With
October 06, 2023
Very friendly and helpful looking forward to recommending them to my friends when they will need a new car them to my friends when they will need a new car More
by Avi.shama78
Employees Worked With
October 05, 2023
This week I purchased my 5th vehicle from Sam Pack's Five Star Ford in Carrollton. Jared Wingard and RJ Rebolloso always go above and beyond, not just at time of purchase, but for the entire time I own the Star Ford in Carrollton. Jared Wingard and RJ Rebolloso always go above and beyond, not just at time of purchase, but for the entire time I own the vehicle well past the sale. I have referred no less than 15 friends/family to them and they are always well taken care of and have now all become repeat clients as well. More
by MarkMelendez
Employees Worked With
October 05, 2023
After trying out other dealerships and feeling like I needed a shower from how scummy they were, it was refreshing to deal with Seth and the rest of the Sam Pack Five Star team. It was straightforward wi needed a shower from how scummy they were, it was refreshing to deal with Seth and the rest of the Sam Pack Five Star team. It was straightforward without hidden fees and priced with the market. Their service afterwards has even “premium” exotic brand dealerships put to shame with respect to you, your time, and the fact that any car is going to be a large purchase so you want to make sure everything is as expected. Seth, especially, was helpful, patient, and took great care of us while purchasing and after. More
by Asdf_1324
Employees Worked With
October 05, 2023
Seth was wonderful. I emailed him about the vehicle I wanted and he responded immediately, worked with on the price and bought the vehicle with no complications. He wa I emailed him about the vehicle I wanted and he responded immediately, worked with on the price and bought the vehicle with no complications. He was very professional and will buy from him again. Staff there was very professional also. 😎😎 More
by gtwdds92
Employees Worked With
