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Sam Leman Chrysler Jeep Dodge Ram Bloomington
Bloomington, IL
152 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 152 reviews
October 27, 2024
This will be the Readers Digest version of my experience. Tuesday, I went to a local dealership and picked out a vehicle I wanted to trade for. Did the back and forth negotiating and ended up with me making Tuesday, I went to a local dealership and picked out a vehicle I wanted to trade for. Did the back and forth negotiating and ended up with me making an offer that would put me Out The Door, with trade, under $10k. (we were at $12,500). Left the dealership at 3pm and was told saleperson would call me before 6pm and if not then, it would be Thursday. No call tues, no call thursday. Made appt at Lemans and headed that direction,,,40 miles 1 way. Upon my arrival, I was met by Carson. Told him what happened and what I wanted on the purchase. He talked to Travis, the new car sales manager. Travis came to me and asked if I would purchase THAT vehicle if he could get it for $10k OTD. I said yes. He said he could do it and he kept his word. OTD with trade for just under $10k. But it doesn't end there. Due to previous commitment, I had to leave and said I would leave a deposit and come back tomorrow. Travis asked if I had enough time to do a little paperwork and if I did, the car would be delivered to my driveway later that day or in the morning. As it turned out, the next morning, Sat, I didn't have to drive 40 miles one way, I had to walk 30 ft out my door to take delivery of the vehicle from Carson,....What more do I need to say More
by chris c
Employees Worked With
carson/travis
February 01, 2024
I cannot thank Sam Leman Chrysler Jeep in Bloomington for their above and beyond service. Salesman Travis was very professional, and not pushy. For him to go above and beyond and have my dream vehicle tran their above and beyond service. Salesman Travis was very professional, and not pushy. For him to go above and beyond and have my dream vehicle transferred from the Peoria location to Bloomington meant so much. He answered all the questions my husband and I had regarding making a purchase, and what options we had. From the moment we walked in it was a very welcoming environment and didn't feel like we were getting swarmed by hungry sharks. In addition to Travis providing top-notch service, Tim and Anthony were great at getting us the best deal possible. Tim genuinely cared about our safety options, and he was so laidback as we were treated like family. My 2023 Jeep Renegade is beyond perfect with so many bells and whistles. Will gladly do business again in the future! More
by aroberts6580
Employees Worked With
Travis Barnes, Anthony Krizman, Tim Larson
January 04, 2024
This review is for Murdock McLeod: I really can't say enough about this young man: professional; enthusiastic; highly informed about the vehicle(s) he sells to the public; extremely friendly even in cold enough about this young man: professional; enthusiastic; highly informed about the vehicle(s) he sells to the public; extremely friendly even in cold weather; really fantastic at multi-tasking customers (though, I know it was really frustrating at times); leads you to a logical path instead of just giving personal bias; very apologetic for the wait time, though this is just the way it is with a busy establishment; informative and helpful to the very end of the transaction. And hey; I just saw the orange fresh pad he tucked into the driver side door net! More
by dayveejoneslocker
Employees Worked With
Carson; the finance gentleman (who's name I can't remember)
December 28, 2023
About a year ago I purchased a 2021 Wrangler from Doc. I was very happy with his service and professionalism. Just recently I went to my local Jeep dealership to inquire about upgrading my headlights to L I was very happy with his service and professionalism. Just recently I went to my local Jeep dealership to inquire about upgrading my headlights to LED. Initially I was blown off and had to track someone down for answers. I was told they couldn't do it and was told that no one has ever inquired about such an upgrade. I decided to reach out to Doc and he went above and beyond to get me the answers I needed! He hooked me up with Erica from parts and she killed it! I went up to see her and she ordered the lights right then. She initially told me it would be a few weeks but as I was leaving the parking lot she was chasing me down to tell me she found some up north and would have them within a couple days. Awesome! from there I was contacted by Lisa in service. She set the appointment up and took care of me from there. She called and text me while the install was ongoing. The service department killed the install and needless to say, i love the new lights! I have purchased several vehicles from my local Jeep dealer but am now a committed customer of Sam Leman! Customer service goes a long long way with me and the service I got from everyone I encountered was 5 star! Thank you for your professionalism! We will be seeing you soon! Jay Lincoln, Il More
by jaybogs
Employees Worked With
Doc, Erica, Lisa
December 28, 2023
Jen Olsen did a great job helping my daughter pick out her first car! She was excellent on her customer service and helped us get a service contract also with Sam Leman for the car!! her first car! She was excellent on her customer service and helped us get a service contract also with Sam Leman for the car!! More
by budadamson75
Employees Worked With
Jen Olsen and Kayla Reynolds
December 27, 2023
Jen was great to work with, very caring and I felt like she understood what I was wanting and needing in a newer, safer vehicle. Jen & Tim in finance helped make my car buying experience a great one! she understood what I was wanting and needing in a newer, safer vehicle. Jen & Tim in finance helped make my car buying experience a great one! More
by kdward84
Employees Worked With
Jen
