Sam Leman Chrysler Jeep Dodge Peoria

Sam Leman Chrysler Jeep Dodge Peoria responded

Jeremy, We are sorry to hear that you had issues with your new truck that originated from the manufacturer. We involved them from the beginning and a field representative made multiple visits to try to rectify the situation. It was determined by Stellantis that the vibration was within acceptable range for their build specs. Once it was determined that you were unsatisfied with Stelantis' determination, our service director became involved and helped facilitate the buyback. The buyback was generated by Stellantis to promote customer satisfaction. As stated, they believe the truck was operating as designed and within their specs. Per our last conversation, you were pleased with their buyback offer and agreed to their terms. The buyback offer content did not extend to the purchase of another vehicle. The issue of finding a new vehicle became complicated as the truck you originally purchased was no longer available due to a year change, limited rebates, and price changes. Those factors were beyond our control. We discussed multiple options including a goodwill cash offer and retaining the truck, trading the vehicle, and the aforementioned buyback offer. In the end you chose to return the truck and not replace it at that time. While unfortunate, the issue at hand originated from the factory and with the involvement of the manufacturer, we did our best to rectify the vibration concern. Thank you for your feedback.

Former Customer responded

Beware of this dealership location. Not surprising at all, but their response contains multiple lies. The truck was NOT within spec per the factory rep. and it wasn’t able to be fixed after multiple attempts. Manufacturers don’t buy back vehicles just because someone wants them to. They buy them back if an issue cannot be repaired after multiple attempts. I was never pleased with the end result as the dealer reflects. The manufacturer put their best foot forward and offered me $7,000 toward building another truck. I only wanted they and Sam Leman to pull together and build a truck that didn’t shake at the same price. But Don Off attempted to gouge me by charging an additional $7,000 on top of what Stellantis had put into it. Again, my truck had 691 miles on it.

Sam Leman Chrysler Jeep Dodge Peoria responded

Hello, We are sorry to hear that you were dissatisfied with your experience with us. Our sales representatives do not always know the details of a customer's financing options such as the APR rate and the financial institution, as that information is between the customer and the finance department. We understand your frustration and are sorry that you feel like you were being lied to. We appreciate your feedback and will take note of your complaints to address them with our team to improve future experiences. Your daughter appears to be satisfied with her purchase and we are sorry to hear that you do not feel the same way. Feel free to reach out to us at any time at 309-692-1801 and we would be happy to speak with you further. Thank you, we look forward to hearing from you soon.

lilnatvsavg1 responded

It wasnt my daughters name & credit that was used to establish the loan! IT WAS MINE! So it doesnt matter what my daughter thinks it matters what I think! I am looking later on down the road to purchase a new vehicle & YOUR DEALERSHIP WILL NOT BE ONE I will be frequenting! I will go where I wont be lied to! Its awful funny my daughter was signing papers before I got in there & was told I had to sign ABOVE HER! & NO ONE WOULD SAY WHAT THE LOAN PERCENTAGE WAS UNTIL THE PAPERS WAS ALMOST ALL SIGNED! TALK ABOUT CROOKED!