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Sam Leman Chrysler Jeep Dodge Peoria

Peoria, IL

3.8
59 Reviews

1801 W Pioneer Pkwy

Peoria, IL

61615

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Showing 59 reviews

May 04, 2023

Andrew was professional and was a good representative however the dealership was in realistic in their price negotiation. They come down $50. and ask you to come up $1000's! They treat you like your ju More

by haz.services
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Andrew Angela
April 29, 2023

I had a great experience Andrew was wonderful he didn't pressure me at all. I will certainly be back when I am ready to buy my next one. More

by Bigink182
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew
April 06, 2023

I have purchased multiple vehicles from Adam Lentz at Sam Leman of Peoria. He always provides an incredible experience!!! If you need a vehicle ask for him. More

by Charles Vandermyde
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adam Lentz
March 25, 2023

If I could go lower than one I would I went to purchase a car there and I believe was April of this year and the dealership put me in a car that I later was figured out that they charge me $3000 more than th More

by Ashleymiddleton674
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Ckenejs sheb
January 02, 2023

Excellent to work with , got the job done pronto and very accommodating , very professional and would highly recommend!!! More

by todd.hunter
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carson Hardy
Jan 18, 2023 -

Sam Leman Chrysler Jeep Dodge Peoria responded

Hello Todd! Thank you so much for taking the time to share feedback on your recent visit to Sam Leman of Peoria. We are so glad our team was able to help you out. We appreciate your business and wish you safe travels in your new truck!

December 29, 2022

Less than 1 star! !! Worst Experience Ever! My son, daughter and I purchased vehicles from Sam Leman Peoria on the same day. I told them not to submit my financing bec More

by tmwolfe21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Carrie & Sean Straley
August 31, 2022

Kyle mckenrick did a great job recommend him to anyone in the market for a new vehicle thanks again Kyle More

by Gronko2952
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle mckenrick
May 16, 2022

The sales management at the Sam Leman CDJR Peoria location is utterly horrible and that is an understatement. After purchasing a brand new $74K vehicle which turned out to be unrepairable and actuall More

by Former Customer
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
JengYuan, Don Off
May 18, 2022 -

Sam Leman Chrysler Jeep Dodge Peoria responded

Jeremy, We are sorry to hear that you had issues with your new truck that originated from the manufacturer. We involved them from the beginning and a field representative made multiple visits to try to rectify the situation. It was determined by Stellantis that the vibration was within acceptable range for their build specs. Once it was determined that you were unsatisfied with Stelantis' determination, our service director became involved and helped facilitate the buyback. The buyback was generated by Stellantis to promote customer satisfaction. As stated, they believe the truck was operating as designed and within their specs. Per our last conversation, you were pleased with their buyback offer and agreed to their terms. The buyback offer content did not extend to the purchase of another vehicle. The issue of finding a new vehicle became complicated as the truck you originally purchased was no longer available due to a year change, limited rebates, and price changes. Those factors were beyond our control. We discussed multiple options including a goodwill cash offer and retaining the truck, trading the vehicle, and the aforementioned buyback offer. In the end you chose to return the truck and not replace it at that time. While unfortunate, the issue at hand originated from the factory and with the involvement of the manufacturer, we did our best to rectify the vibration concern. Thank you for your feedback.

May 19, 2022 -

Former Customer responded

Beware of this dealership location. Not surprising at all, but their response contains multiple lies. The truck was NOT within spec per the factory rep. and it wasn’t able to be fixed after multiple attempts. Manufacturers don’t buy back vehicles just because someone wants them to. They buy them back if an issue cannot be repaired after multiple attempts. I was never pleased with the end result as the dealer reflects. The manufacturer put their best foot forward and offered me $7,000 toward building another truck. I only wanted they and Sam Leman to pull together and build a truck that didn’t shake at the same price. But Don Off attempted to gouge me by charging an additional $7,000 on top of what Stellantis had put into it. Again, my truck had 691 miles on it.

March 28, 2022

I would definitely recommend Dennis Scott Sales Representative he sold us a car and he is a awesome to work with! We are so happy with our blue pt cruiser it gets us where we are going considering More

by Maggiebrenning40@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Scott
March 01, 2022

They didn’t even deserve a 1 star! They lie to the customer just to get a sale! The sales person (have other choice name but not allowed to use) refused to give a definitive answer on More

by lilnatvsavg1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Name was NOT memorable
Mar 09, 2022 -

Sam Leman Chrysler Jeep Dodge Peoria responded

Hello, We are sorry to hear that you were dissatisfied with your experience with us. Our sales representatives do not always know the details of a customer's financing options such as the APR rate and the financial institution, as that information is between the customer and the finance department. We understand your frustration and are sorry that you feel like you were being lied to. We appreciate your feedback and will take note of your complaints to address them with our team to improve future experiences. Your daughter appears to be satisfied with her purchase and we are sorry to hear that you do not feel the same way. Feel free to reach out to us at any time at 309-692-1801 and we would be happy to speak with you further. Thank you, we look forward to hearing from you soon.

Mar 09, 2022 -

lilnatvsavg1 responded

It wasnt my daughters name & credit that was used to establish the loan! IT WAS MINE! So it doesnt matter what my daughter thinks it matters what I think! I am looking later on down the road to purchase a new vehicle & YOUR DEALERSHIP WILL NOT BE ONE I will be frequenting! I will go where I wont be lied to! Its awful funny my daughter was signing papers before I got in there & was told I had to sign ABOVE HER! & NO ONE WOULD SAY WHAT THE LOAN PERCENTAGE WAS UNTIL THE PAPERS WAS ALMOST ALL SIGNED! TALK ABOUT CROOKED!

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