Sam Galloway Ford, Inc.
Fort Myers, FL
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received appointment after calling three times for service and no one answering wensday and both Thursday last week to get my truck worked on . [ water pump 2017 expedition . received appointment fo service and no one answering wensday and both Thursday last week to get my truck worked on . [ water pump 2017 expedition . received appointment form someone else that picked up after transfer [ ring ring ring ] . set up to drop off Thursday 10:30 am -set me up with someone that never call me after i dropped off expedition . no call Thursday , no call Friday . so drove up to service Saturday spoke to a another service adviser said looks like they did look at it and bill is 1300.00 for a water pump!!!! said that's crazy and he said they do take AAA or seniors discount , or aarp something....he said yes and will take care of it 20% off , we agreed and i said fix it . went back to pick up and guess what -----1554.51 for a water pump . I need my truck so payed , got home and guess what i called his direct phone number , again no answer - ring ring ring ring ......RIDICULOUS rip off adviser that wont call or talk to there customer is ANDREW PEE "Service advisor " More
Staff and dealership were easy to deal with online. I purchased the new van without having to even go in person and completed paperwork all online. Fast and easy, had my van delivered within a few days I purchased the new van without having to even go in person and completed paperwork all online. Fast and easy, had my van delivered within a few days of purchase! More
Their customer service is wonderful. They take a lot of time to go over all of your options and never any pressure. We have worked with Shelley and she is awesome. We have a recall on They take a lot of time to go over all of your options and never any pressure. We have worked with Shelley and she is awesome. We have a recall on a part for our Bronco and they are coming to my house to fix that is really customer service!!! More
Todd Pickens did a great job of showing us the features of the Corsair we leased. The entire process was very professional, we will be using Galloway Lincoln for our next vehicle transaction. of the Corsair we leased. The entire process was very professional, we will be using Galloway Lincoln for our next vehicle transaction. More
I had another great experience with Sam Galloway Ford I needed an oil change and their mobile unit actually came to where I worked. The team was incredible, two young men who are very efficient and profess needed an oil change and their mobile unit actually came to where I worked. The team was incredible, two young men who are very efficient and professional had my oil changed and my tires and brakes checked within 20 minutes. Thank you again for such wonderful service More
Erin Bradford was a pleasure to deal with in the purchase of our new car We have purchased many cars throughout our marriage and Erin was the best sales rep that we have ever dealt with From the moment she w of our new car We have purchased many cars throughout our marriage and Erin was the best sales rep that we have ever dealt with From the moment she walked out onto the lot until we drove away with the car she was very professional,knowledgeable and caring of our needs She has continued to contact us with any assistance we may need She is a true asset to the dealership More
Came in with a pre approval and they didn’t want to use it. Claimed they could get us better rates. Ran the credit through the mud and still refused to let us use our pre approval through our bank. Would n it. Claimed they could get us better rates. Ran the credit through the mud and still refused to let us use our pre approval through our bank. Would no recommend at all. After telling them we would go somewhere else the rudeness of this dealership came out. More
so unlike many of the dealers in Fort Lauderdale and Palm Beach County, with bad attitudes then trying to charge five to $10,000 over MSRP with a phrase on the window " Dealer Adjusted Market Price" Sam Gal Beach County, with bad attitudes then trying to charge five to $10,000 over MSRP with a phrase on the window " Dealer Adjusted Market Price" Sam Galloway Ford honored the "MSRP Price" of my new Bronco Took Pride in the preparation of delivering me, my Bronco in sparkling shinny shape. What a nice experience dealing with this dealership the Robins Egg Blue Heritage was Worth the short Three (3) hour drive to pick it up. My salesman John Kmitt was amazing. he graciously and continually kept me advised sometimes on a daily basis the status of where my bronco was, and when they expected it to arrive at their dealership jhon went way over the top as far as making me enjoy the sales experience and buying from Sam Galloway Ford, he should get some type of Ward. Financing was taken care of by Justin and it was a smooth transaction. They did exactly what they promised. I highly recommend people from other areas Contact John and fly or drive-in to Fort Myers Florida and pick up your vehicle. Best, Robert Klecinsky. More