Sam Galloway Ford, Inc.

STAY AWAY FROM THIS DEALERSHIP *** FORD REALLY WANTS TO SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A SELL NEW TRUCKS EVEN THOUGH THEY CANT SERVICE CURRENT CUSTOMERS. MY $117,000 TRUCK HAS BEEN SITTING AT THIS DEALERSHIP WAITING TO GET DIAGNOSED FOR A CRITICAL FAILURE FOR 4 WEEKS NOW. Sam Galloway Ford AND Ford Motor Company DO NOT CARE! I AM TOLD THAT CUSTOMERS WITH APPOINTMENTS HAVE PRIORITY OVER CUSTOMERS WITH CRITICAL FAILURES. I SHOULD HAVE HAD AN APPOINTMENT FOR A CRITICAL FAILURE, MAKES NO SENSE. MY 2019 TRUCK HAS GONE THROUGH TRANSMISSION, TURBO, OIL INTAKE, DEF REPLACEMENTS AND OVER 5 MONTHS OF DOWNTIME IN 20 MONTHS.... SERVICE YOUR CURRENT CUSTOMERS AND IN TURN WE MAY BUY MORE PRODUCT. ITS UNFORTUNATE THAT WE HAVE STOPPED BUYING FORD FOR OUR FLEET. UPDATE 06/22/21 - truck is still at the dealership, They started on it and realized they didn't have all of the necessary parts. We are backed up another week. They have had the truck for almost 7 weeks. If you look at the 1 star reviews and the responses asking to call is comical. The commercial service department manager never called me back! More

This dealership has no concerns about the customer. Again they will take your money for a oil change , but need appointment to check code. Bs they will take your money for a oil change , but need appointment to check code. Bs More

Friendly, honest. Lease manager was patient and very accommodating. From start to finish i never felt rushed, changed my mind several times and she just went with it accommodating. From start to finish i never felt rushed, changed my mind several times and she just went with it More

Troy was a great salesman! We have bought 2 vehicles from him this year. Great Customer Service and did his best to get us through the experience as quickly as possible. him this year. Great Customer Service and did his best to get us through the experience as quickly as possible. More

Bought a certified prewoned F250 3 months ago. Started having problems with the transmission I believe to the point where it should no be driven. Automatically shifts at random times will be driving 45mph having problems with the transmission I believe to the point where it should no be driven. Automatically shifts at random times will be driving 45mph and by itself switches to manual mode and downshifts etc. Called to setup appointment to get it fixed. Again only had this vehicle for about 3 months and 4k miles. They told me they can't even look at it until may 5th. I said ok can i get a loaner until then since it isca warranty issue I was told I could when it comes in for repairs. I needed the truck this weekend to haul my travel trailer. They told me I could rent a car for 5 days up to 30 dollars a day. Well I need a truck big enough to haul trailer until April when they are finished fixing it. Rental fee for this is 1800 dollars per month. The biggest loaner they have that I can't have until April 5th is a ranger seems ridiculous. I will be showing up at the dealership tomorrow and update this review based on the outcome. More

Excellant sales and financing team. We've bought Ford vechicles lifelong and this was by far our best experience. It was fast, friendly, exceptional. Our sales person was very knowledgeable. Thank you. vechicles lifelong and this was by far our best experience. It was fast, friendly, exceptional. Our sales person was very knowledgeable. Thank you. More

We were in a pinch to find a comparable vehicle to our last Galloway 2013 Explorer after it being totaled from a falling palm tree. Tami reached out and found out our vehicle parameters and price point, last Galloway 2013 Explorer after it being totaled from a falling palm tree. Tami reached out and found out our vehicle parameters and price point, and had her team on the lookout immediately. A few days later, we were driving off the lot in a vehicle better than we imagined, at an unbelievable affordable price. Once again, we were treated with professionalism and not pressured into buying. The entire experience was comfortable, efficient, and that is why we always go to Sam Galloway Ford. More

Horrible service. Came in to have our leased Lincoln’s tire checked. Was told it would be an hour. We have now completed hour two...moving ntp hour three. For a tire!!!! tire checked. Was told it would be an hour. We have now completed hour two...moving ntp hour three. For a tire!!!! More

Jeff was very patient and helpful with the purchase of my new Corsair. He and his sales manager kept in touch but were not pushy. They made sure I knew how to operate all the bells and whistles on my new p new Corsair. He and his sales manager kept in touch but were not pushy. They made sure I knew how to operate all the bells and whistles on my new pride and joy. More