Sam Boswell Honda

I bought a used truck that they assured me they had gone thru backwards and forwards. 4 months later I paid a $3000.00 shop bill along with another $2000.00 worth of repairs in the 2 months following. Took thru backwards and forwards. 4 months later I paid a $3000.00 shop bill along with another $2000.00 worth of repairs in the 2 months following. Took it back after 5 months, 4,000 miles and they offered me approximately 25% of what I had paid and And told me that's what you get when you buy a used car More

Sold me a vehicle in April 22. Told me my warranty covered windshield replacements. Have been calling for the past month almost everyday to see about getting it fixed. They refuse Told me my warranty covered windshield replacements. Have been calling for the past month almost everyday to see about getting it fixed. They refuse to call back. More

Friendliest and most professional staff with good attitudes. Best service in the South Worth a visit to check them out attitudes. Best service in the South Worth a visit to check them out More

First of all, I'd like to start by stating that the Sales Staff is wonderful to work with as is the service department for the most part, which is why I've purchased so many cars at this dealership. My issu Staff is wonderful to work with as is the service department for the most part, which is why I've purchased so many cars at this dealership. My issue is their customer service in terms of policies with obvious manufacturer defects or procedures. Here is the issue. I have 2021 Honda HR-V with an odometer/fuel gauge that has stopped displaying or which displays all garbled and unreadable, which is a very common if you read any of the HR-V forums online, but my car is just out of the 36,000 mile warranty (which I would not know because I have no odometer!), and apparently, Honda dealerships do not repair issues related to obvious manufacturer defects outside of the warranty range without an official recall from Honda corporate or a huge diagnostic/repair fee. So basically, I have a 2021 Honda HR-V with no fuel gauge and odometer, which leaves me no way to tell how far we've driven, and no way to repair this obvious manufacturer' s defect other than "out of pocket" or waiting for an official recall, which could be years down the road. I communicated with Honda corporate over the phone, but was given the very political answer about three times stating "Sir, I don't see any recalls for that issue", which means, "Sir, we have no plans to fix it and are going to deny knowing about the problem, even though it appears to be a common issue on the HR-V Forums". By making this post, I hope that it helps others having the same issue by providing information for them that this issue is not as uncommon as they will make it sound, and that it is obviously a known issue with the HR-V. Below is just a couple of the links to HR-V forum's with threads about this mysterious issue that Honda has never seen or heard of, and a recent NHTRA number (with synopsis) for this mysterious issue that has apparently never occurred before in a Honda HR-V. The thread includes pictures from other individuals having the same Honda service experience that I am: https://www.hrvforum.com/threads/display-flickering-showing-and-not-showing-milage-gas-gauge-time-temp-etc.42064/ https://www.hrvforum.com/threads/odometer-display-issue.41522/ March 5, 2021 NHTSA ID NUMBER: 11399291 Components: ELECTRICAL SYSTEM NHTSA ID Number: 11399291 Incident Date March 5, 2021 Consumer Location BEL AIR, MD Vehicle Identification Number 3CZRU5H37KG**** Summary of Complaint CRASHN 0 FIREN 0 INJURIES 0 DEATHS 0 THE DASH GAUGE INCLUDING THE FUEL GAUGE BLANKS OUT DISPLAY INTERMITTENTLY IN COOLER WEATHER WHILE DRIVING. SEEMS LIKE A SAFETY CONCERN SINCE WHEN THIS HAPPENS THE FUEL GAUGE READS BLANK. THERE ARE MULTIPLE COMPLAINTS ONLINE FROM PEOPLE TALKING ABOUT THE SAME CONCERN. 1 Affected Product 2 Vehicle MAKE MODEL YEAR HONDA HR-V 2019 More

I needed a car within two days, I searched all over the Internet and couldn’t find anything, finally somehow I found a Honda CVR, just what I was looking for, at Sam Boswell Honda, I looked the map and i Internet and couldn’t find anything, finally somehow I found a Honda CVR, just what I was looking for, at Sam Boswell Honda, I looked the map and it was almost three hours away, I decided to take the chance, I sent a text, someone who’s last name was Ortiz answered, I told him, I’m coming. Whenever I got there he was waiting and for some reason he recognized me right away, Ortiz was a very helpful, knowledgeable and very nice, I can say that I never had a sales man being like him, I give him a 5+, I decided to buy the car and the guy who did the paper work was also a very nice young man and I give him a 5+, I was very pleased with the purchase, very fair price, I’m enjoying my Honda CVR! Thank you Sam Boswell Honda! More

Bought a used Tundra from this location today. Amber, Nigel, and Max were so awesome that I want to have them over to my house for BBQ and a beer. One of the best car buying experiences I’ve had. Amber, Nigel, and Max were so awesome that I want to have them over to my house for BBQ and a beer. One of the best car buying experiences I’ve had. Thanks to you all! More

There Customer Services Is So Outstanding It’s Unbelievable!!! There shuttle Service Is Great ! I Kilt Two Birds With One Stone lol ! I recommend them to the fullest Unbelievable!!! There shuttle Service Is Great ! I Kilt Two Birds With One Stone lol ! I recommend them to the fullest More

Best place to buy a car our salesperson roger was great the finance manager was great will definitely go back the finance manager was great will definitely go back More

This was the most pleasant car-buying experience I've ever had... and I've bought a lot of cars. I found several I was interested in online, spoke to salesman Donald Malot about them via phone, and got ever had... and I've bought a lot of cars. I found several I was interested in online, spoke to salesman Donald Malot about them via phone, and got out-the-door price quotes before ever leaving home. The prices were fair which negated back-and-forth haggling--my least favorite thing about car shopping. That was a pleasant and welcome surprise. When we arrived at Sam Boswell Honda, Donald stood waiting with the three vehicles we wanted to see. He was friendly, professional and patient throughout the entire process and studiously avoided all the common practices I dislike. It was an amazing experience and I won't settle for less in the future. We'd contacted Sam Boswell Honda on our daughter's recommendation-- this is her go-to car dealer--and I now know why. Based on our experience, it's easy to highly recommend! More

WORST experience we’ve ever had. We went to Sam Boswell Honda to look at a Honda Odyssey and trade in our vehicle. We didn’t agree on the trade in value of our car. KBB WAS $2000 more dollars. They initial Honda to look at a Honda Odyssey and trade in our vehicle. We didn’t agree on the trade in value of our car. KBB WAS $2000 more dollars. They initially offered us $2500 less then KBB. Our request was based on KBB, Carfax and Carvana and at a time when used cars are selling for top dollar. Our sales person, Kendall was absolutely wonderful. She was so sweet and answering all of our questions and doing her best. The problem we had was when the sales manager JAMIE CHRISTIAN came to the table. After telling him we would like more for our vehicle or if he could budge on his price of the used vehicle he became irrational and making a scene in front of the whole sales room. I guess he doesn’t like to negotiate things (his words “I don’t know what this going back and forth stuff is”) but isn’t that part of buying cars? If we weren’t able to come to a deal, then we understood that. It was how irate he got when we didn’t agree to the deal he was trying to give us. At the end he throws his hands in the air and starts raising his voice looking at everyone around us and shouting “was I rude, was I rude, was I rude”. At this point we were extremely embarrassed and calmly said that’s okay we will try somewhere else. Packed our three small children up and left. So if you would like a positive car buying experience please stay away from Sam Boswell and especially stay away from Jaime. More