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Sam Boswell Honda of Gadsden - Service Center

Gadsden, AL

4.7
347 Reviews
Call Service Center (256) 622-8030

347 Reviews of Sam Boswell Honda of Gadsden - Service Center

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June 12, 2024

The Sam Boswell Honda service department was swift and efficient and friendly. They explained everything they did. Love the service I received! More

by JLINZ2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your positive experience with Sam Boswell Honda Gadsden! We are thrilled to hear that our service department provided you with swift, efficient, and friendly service. We appreciate your kind words and are glad you loved the service you received. We look forward to assisting you again in the future! Sincerely, the Team at Sam Boswell Honda Gadsden

June 12, 2024

The service was good and the wait wasn’t bad! Snacks and coffee and colas good! More

by barbara.vice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you, Barbara! We appreciate you taking the time to share your positive experience with our service. We're thrilled to hear that you enjoyed the snacks and beverages while you waited. Please visit Sam Boswell Honda Gadsden again soon and share your experience with others! Sincerely, the Team at Sam Boswell Honda Gadsden

June 12, 2024

Fixed issue but wouldn’t return calls after being transferred just to be on voicemail More

by mikey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your experience, Mikey. We are glad we were able to fix your vehicle's concerns and appreciate your feedback. Our team will work to address this issue internally. Thank you for letting us know about your experience. Sincerely, the Team at Sam Boswell Honda Gadsden

June 09, 2024

Very happy because I just stopped in with no appointment. Did receive an email with coupon offer for $49.95 that afternoon! Just laughed - it's all good. Thought I was overdue (once a year oil change). N More

by harri2b
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 13, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your positive experience! We are thrilled to hear that you had a great visit with us at Sam Boswell Honda Gadsden. Laura will be delighted to know she made a difference. We value your business and look forward to welcoming you back for your future automotive needs. Sincerely, the Team at Sam Boswell Honda Gadsden

June 09, 2024

Always clean building. Personnel always friendly, kind and helpful. Don’t have to wait very long! Thank you for going the extra mile but not always making up things that ne More

by Tweetie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tammy Esparza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our building clean, our personnel friendly, kind, and helpful, and that your wait time was minimal. We appreciate your feedback and are committed to providing honest and reliable service. We look forward to serving you again in the future at Sam Boswell Honda Gadsden! Sincerely, the Team at Sam Boswell Honda Gadsden

June 09, 2024

The dealership sold me a warranty for 4000 dollars and every time something has messed up it's not covered by the warranty. To the tune of around 4500 dollars in repairs in two years. Asked to speak to th More

by OFC.CREED
Recommend Dealer
No
Employees Worked With
Don't remember the name
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Jun 11, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your feedback with us. We understand your concerns regarding your warranty coverage and the need for repairs. Please reach out to us directly so we can address your specific situation and work towards a resolution. We appreciate you bringing this to our attention. Thank you for letting us know about your experience. Sincerely, the Team at Sam Boswell Honda Gadsden

Jun 13, 2024 -

OFC.CREED responded

I have reached out to the dealership directly and was told I would be contacted by someone higher than the service department and no one ever called. What other options do I have for reaching out to you? Can you help with that?

June 09, 2024

Everyone was friendly and helpful. They were very professional but I got the type of vehicle I wanted. More

by CBVFD682
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Cornutt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for the positive feedback! We are thrilled to hear that you had a great experience with us at Sam Boswell Honda Gadsden and that our team was friendly, helpful, and professional. We are glad that we could assist you in finding the vehicle you wanted. We appreciate your review and look forward to serving you again in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

June 08, 2024

Everyone was very helpful and friendly and the purchase process was simple, fast, and easy. More

by HMPATE
Recommend Dealer
Yes
Employees Worked With
Ben Cornutt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Dancy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for sharing your positive experience with us at Sam Boswell Honda Gadsden! We appreciate your kind words about our helpful and friendly team. We're delighted to hear that the purchase process was simple, fast, and easy. We look forward to welcoming you back in the future! Sincerely, the Team at Sam Boswell Honda Gadsden

June 08, 2024

Wonderful service and nice waiting area. Very helpful and informative. Quality service department at an affordable price!!! More

by DTSTATUM2684
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you found our service department helpful, informative, and affordable. At Sam Boswell Honda Gadsden, we strive to provide top-notch quality service to all our customers. We look forward to assisting you with any future automotive needs you may have. See you next time! Sincerely, the Team at Sam Boswell Honda Gadsden

June 07, 2024

Great service, great people, clean waiting area and complimentary snacks. Waiting time was as promised. Overall good service. More

by WANDALOUSIMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for the positive feedback! We're glad to hear you had a great experience with us at Sam Boswell Honda Gadsden. It's wonderful to know that you enjoyed the service, waiting area, and snacks. We appreciate your kind words and look forward to welcoming you back in the future. Sincerely, the Team at Sam Boswell Honda Gadsden

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