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Sam Boswell Honda of Gadsden - Service Center

Gadsden, AL

4.7
347 Reviews
Call Service Center (256) 622-8030

347 Reviews of Sam Boswell Honda of Gadsden - Service Center

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March 29, 2024

I'm waiting for my hood rock deflector that was broken on wash to come in! More

by jmbrooks1955
Recommend Dealer
Yes
Employees Worked With
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Williams
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March 27, 2024

Sara was Super - a great employee! ! Great service! She was very courteous, cooperative, and helpful! More

by rfriery9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for leaving us this great review! We are very happy to hear that Sara could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, the Team at Sam Boswell Honda Gadsden

March 27, 2024

Will your service tech. meet me before I could exit my car. Did an excellent job communicating with me. Also he was friendly and a great representative for Honda. More

by cruzin.nix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Keene
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Please let us know if there is anything else that we can assist you with! Sincerely, the Team at Sam Boswell Honda Gadsden

March 26, 2024

Very good. Got me in and out in a timely manner. No complaints at all More

by hblisajan
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2024 -

Sam Boswell Honda of Gadsden responded

We appreciate your kind words about our team. Thank you for choosing Sam Boswell Honda Gadsden for your vehicle needs. Sincerely, the Team at Sam Boswell Honda Gadsden

March 26, 2024

Very friendly and helpful just don’t have the inventory for customers to look at that’s all More

by BJMORGAN75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Foy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Statum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Parrish
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Sam Boswell Honda of Gadsden responded

We are glad to hear that your visit was an enjoyable one. Please contact us if you would like to further discuss your experience so we may continue to grow as a dealership and continue to provide excellent customer service. Sincerely, the Team at Sam Boswell Honda Gadsden

March 25, 2024

They didn’t vacuum out my CRV WHEN THEY CHANGED MY OIL THEY WERE BUSY THAT DAY. More

by PETELONG77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Crossley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tammy Esparza
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2024 -

Sam Boswell Honda of Gadsden responded

We are very sorry to hear that you feel your needs were not met during your recent visit with us, Pete. Your feedback will be reviewed with our team, and we would like to address any concerns you may still have. Feel free to contact us if you'd like to discuss this further. Sincerely, the Team at Sam Boswell Honda Gadsden

March 25, 2024

Need more than a few sentences Need more than a few sentences Need more than a few sentences More

by NURSEANGIE0069
Recommend Dealer
No
Employees Worked With
Sara Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Williams
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Mar 27, 2024 -

Sam Boswell Honda of Gadsden responded

We're sorry to hear about your negative experience. We'd appreciate the opportunity to discuss it further. Please contact us at your earliest convenience. We look forward to hearing from you. Sincerely, the Team at Sam Boswell Honda Gadsden

March 25, 2024

Laura took care of my vehicle, and I appreciate her so much Thank you Laura More

by NURSEANGIE0069
Recommend Dealer
Yes
Employees Worked With
Laura Witcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laura Witcher
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Mar 25, 2024 -

NURSEANGIE0069 responded

I would like to thank Laura for being so helpful. she got my suv in quickly, and was greatly appreciated. I have been a long time customer. kudos Laura

Mar 28, 2024 -

Sam Boswell Honda of Gadsden responded

Angie, thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Laura does for Sam Boswell Honda Gadsden and our customers. Hope to see you again soon! Sincerely, the Team at Sam Boswell Honda Gadsden

March 25, 2024

When I expressed to her that I feel like they were wrong about the issue with my pilot, she just kind of blew it off and said well that's all they could do. I'm extremely unsatisfied with the entire service More

by dcnatty
Recommend Dealer
No
Employees Worked With
Sara Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Williams
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March 23, 2024

Sara is always super helpful and kind! She always gets me taken care of in a timely manner! More

by KELSEY.M.HARDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sara Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 27, 2024 -

Sam Boswell Honda of Gadsden responded

Thank you for leaving us this great review, Kelsey! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, the Team at Sam Boswell Honda Gadsden

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