Sam Boswell Honda of Gadsden - Service Center

Bought 2 new Hondas from 2 different dealers in the past. What I like best w past experiences is the service. Both dealerships in the past have been fair and straight forward. My wife took hers t What I like best w past experiences is the service. Both dealerships in the past have been fair and straight forward. My wife took hers to Gadsden, first experience there. It was for extended warranty fix for AC. They extended it for 10 years, due to factory defect issues. Also got tire rotation, wiper blades, Air Filter and engine filter. All this except rotation at their request and not a problem. Back to the Air that was covered under warrantee. They said we needed an AC coil and clutch (not covered) and it would be 700. I did a Ai search for average price and it said 600-800 dollars so ok! Get her done. At this point no problem. The drama after that was memorable. They put compressor on that was covered and did not know it needed oil, so that’s one. Kept saying your air will not work if you do not get this part or that part. They had it 2 days and it would had to remain another. At some point my wife said no. What was quoted us at 700, became 985. Recommend Florence or Anniston in the future! Avoid Gadsden! Never had this at other location. More

New employees should be better trained with customer service. Service writer (new) drop ball several times. I actually spent 900.00 but it kept changing when I called. I finally got my vehicle 2 days service. Service writer (new) drop ball several times. I actually spent 900.00 but it kept changing when I called. I finally got my vehicle 2 days later and left lot and had to turn around and go back due to dashboard display wouldn't work. Make your choices wisely. I sure will lesson learned... More

I appreciate the dealership for given us so much Patience and concern, we just love our new car and the Service was great. and concern, we just love our new car and the Service was great. More

Great service and nice environment. Did really well with my service and helped a ton with my oil change! Did really well with my service and helped a ton with my oil change! More

Everything was done that I asked for and they communicated well. No surprises when I licked up my car. communicated well. No surprises when I licked up my car. More

Quick to fix our problem. Very polite and friendly. The service department was very knowledgeable. Took care of the recall for us. Very polite and friendly. The service department was very knowledgeable. Took care of the recall for us. More

I love the workers at Sam Boswell. They are always so friendly & helpful. They have never pressured me to have work done that I wasn’t comfortable with. They are always so friendly & helpful. They have never pressured me to have work done that I wasn’t comfortable with. More

Sara is a great asset to Sam Boswell. Great customer service, great dealership. Win, win! Great customer service, great dealership. Win, win! More

The appropriate service was provided without attempting to push unneeded work. Overall very pleased with the experience. to push unneeded work. Overall very pleased with the experience. More

All of your employees were great ! We were well pleased ! The service was quick ! We are happy ! We were well pleased ! The service was quick ! We are happy ! More