Salt Lake Valley Chrysler Dodge Jeep Ram

Demeaning, & Discriminatory Dealership - STAY AWAY!! Stay Away! I called to see if I could drive 45 minutes to test drive the Jeep Grand Cherokee SRT - I was told yes. Upon arriving at the dealership Stay Away! I called to see if I could drive 45 minutes to test drive the Jeep Grand Cherokee SRT - I was told yes. Upon arriving at the dealership, I was met by Tony the sales rep (the only nice person working this dealership) and Al his boss. Tony pulled the car forward and let me look at the car... I ask some questions and decided I was interested enough to take it for a test drive. Tony said he would need my license and he would be right back. Tony came back out with a man named Glen. Shook his hands and he handed me back my license. He asked if I was really in the market for this type of vehicle because it was a $90,000 vehicle. I said yes, however it's not a $90k vehicle as the MSRP says ONLY $78,210. So yes, I am interested and that is why I came down to test drive it. He then followed up with … well do you need to drive it - my response was well it depends if you intend to sell it! At this point, I have now felt discriminated, and demeaned by this man. Yes, I am a woman, yes, I am a widow --- so sorry I didn't "look" the part of someone who could afford this vehicle. Long story … they denied me the opportunity to test drive this vehicle. I was so pissed - I got back in my $120,000 Tesla Model S and drove away! Unbelievable experience. I have never been treated so rudely.... and YES, it was a cash deal. No financing needed. Some widows have a little extra money laying around! These guys are idiots!!! And yes I feel bad they made Tony miss a very good commission.... because he was nice! More

Recalls Only giving one star because I have to. Avoid this dealership if you're in the market for a used vehicle. Between them and their sister dealership, Only giving one star because I have to. Avoid this dealership if you're in the market for a used vehicle. Between them and their sister dealership, Salt Lake Valley GMC, they both failed to check my vehicle's VIN for open recalls. The salesman did print out a CARFAX and to my fault, I didn't notice until, apparently it was too late. There were three recalls and one of which was a safety recall. After I took it in out of state for an oil change, they noticed the recalls. Upon initiating the recall work, and even bigger problem was discovered. They found that the pinion seal on the front differential had a significant leak and it had been that way for some time. If SLV had checked for recalls they would have found the leak. When I tried checking to see if the warranty I had purchased would cover it, the warranty company hadn't even received the paperwork...nearly a month later. Unfortunately, the warranty didn't cover the work and I'm out $900. The General Manager won't even return my calls...and don't deal with or trust anything "Bill" says. I did report them the BBB. I'm not holding my breath til I hear anything... More

Tony Jones was great Had some miscommunications with others but Tony Jones was terrific and he closed the deal for me. But for his efforts, persistence and following thro Had some miscommunications with others but Tony Jones was terrific and he closed the deal for me. But for his efforts, persistence and following through, I would not have made the deal. He brought the Jeep up to Park City and did everything to close the transaction. Highly recommend Tony Jones. Whenever he said he would do something he did it. More

Great place to buy Russell was a great salesman. He went over every part of the Jeep with me. Nobody worried about how late it was. I would definitely go here they do Russell was a great salesman. He went over every part of the Jeep with me. Nobody worried about how late it was. I would definitely go here they do everything to get you set up in the vehicle you want. See Russell wonderful person More

You Judge Found a CPO 2019 Jeep Cherokee Latitude Plus online, flew down Thursday to pick it up. Had a nice salesman, Bret. Other personnel were nice when I p Found a CPO 2019 Jeep Cherokee Latitude Plus online, flew down Thursday to pick it up. Had a nice salesman, Bret. Other personnel were nice when I picked up the Jeep. Was told vehicle would be cleaned and serviced. Vehicle was not clean inside including windows, floors or seats. Vehicle had been serviced over 2000 miles prior. Undisclosed permanent blemishes to dash vents and damaged front passenger seat belt webbing I learned about after departing. The day after getting home I received a call that they deposited my check twice and "I might want to call my bank for a refund," with no offer of apology. No offer of remediation for any of these. I would have purchased anyway, but lack of full disclosure means buyer beware. Would not recommend this dealership or work with them again. More

Great service Young lady at express oil change station very helpful, friendly and professional. Made me feel like a valued customer. Fast service. Winter Jacobsen d Young lady at express oil change station very helpful, friendly and professional. Made me feel like a valued customer. Fast service. Winter Jacobsen did a great job. More

The squeak or rattle that will not go away. My time and sanity is worth something. The back of the Right front passenger seat has had a squeak or rattle, whatever you want to call it for some t My time and sanity is worth something. The back of the Right front passenger seat has had a squeak or rattle, whatever you want to call it for some time not and it is getting progressively worse. I have had it into the shop twice and they supposedly fixed it but did not. On Friday the 8th of March my wife picked up the car. I had to take her to get it in the truck. When I got home I asked about the repair. She told me she did not hear it. There are two reasons why she did not hear it. 1. She does not hear well. 2. She had the damned radio volume turned up. Today I drove the car and had to turn down the radio as as soon as I did I heard the squeaky rattle. It is now at about 200 to 300 per minute depending on the road, a man hole cover depression sets it off. Monday I will go back down to the shop. They charge about a hundred bucks an hour. Should I not be paid for having to continually go down to have the work redone? Maybe it is time for a new seat, NOT A RECLAIMED FROM A WRECK BUT NEW. On Monday I will start with the service writer and the the shop foreman and then the administration but this thing will be fixed. This is my second Durango Citadel in three years and my next one may be a Ford. More

1st time new vehicle purchase. Ended up with vehicle I wanted. Sales personnel listening was fine (Mike Villa) and I never felt over pressured to buy. Mike is knowledgeable and aske Ended up with vehicle I wanted. Sales personnel listening was fine (Mike Villa) and I never felt over pressured to buy. Mike is knowledgeable and asked good questions. Brandon in service is authentic and makes you feel good about your purchase. I felt Randy was very professional and honest. To sum it up, I felt pretty good about my first new vehicle purchase. More

Just got my dream truck!! Getting ready to walk out of the showroom with my dream truck thanks to you guys, awesome experience, and a great deal, thank you to everyone there! Getting ready to walk out of the showroom with my dream truck thanks to you guys, awesome experience, and a great deal, thank you to everyone there! More

Always a breeze Always easy fast and friendly. Haven’t ever had an issue getting in for service when I need to. Randy is always helpful and efficient. Thanks! Always easy fast and friendly. Haven’t ever had an issue getting in for service when I need to. Randy is always helpful and efficient. Thanks! More