Salt Lake Valley Buick GMC

I was vacationing in SLC, UT, from Houston, TX, when I stopped by SLV Buick to preview the 2025 Buick Enclave. I had no intention of purchasing the vehicle; my goal was to review the trim and colors. I wa stopped by SLV Buick to preview the 2025 Buick Enclave. I had no intention of purchasing the vehicle; my goal was to review the trim and colors. I was transparent about my intentions with Richie Pinto, Sales Consultant. Yet, he was willing to demo the car and answer all my questions. It is all about the Team, their professionalism, and their willingness to make things happen in a non-pressure environment. Additionally, they demonstrated confidence and assured me purchasing a car from out of state was no problem. The Team made it happen! I enjoyed the drive back to Houston, TX—good job to the SLV Buick Team and Richie. I highly recommend visiting SLV Buick and requesting the service of Richie Pinto, Sales Consultant. Best, Joel S. More

Do not trust the service center at this Dealership. I just took my GMC Canyon diesel in for an oil change and tire rotation on 7/3/2024 I was working with the service advisor DAN BUBENCHI , beware of I just took my GMC Canyon diesel in for an oil change and tire rotation on 7/3/2024 I was working with the service advisor DAN BUBENCHI , beware of this guy., he lied to me and used fear as a attic and is out to take your money. He tells me that my truck needs all new rotors and brake pads amongst other things coming to a total of $2800. He told me that my rotors and brake pads were shot, and he literally told me it was a matter of life and death , I kid you not!. I told him that did not make sense as I just replaced the brake pads and front rotors three years ago. I called my significant other, who is a mechanic and who had replaced them. We both asked to see pictures. After about 10 minutes waiting, he comes back and tells me that they put the tires back on the truck. I asked for The measurements and he couldn’t even give me that. I took my truck down to Burt Brothers and they told me that my pads had 60% life on them and my rotors were in perfect condition. This is unethical, misleading, and purely dishonest by using a fear tactic and taking advantage of a person that is not versed with the mechanics of a vehicle . I will never go back to this dealership for service on my truck again. More

Isaiah greeted us warmly, making us feel instantly at home. He listened attentively, provided knowledgeable responses, and suggested cars that perfectly matched our preferences. We never felt pressured, home. He listened attentively, provided knowledgeable responses, and suggested cars that perfectly matched our preferences. We never felt pressured, and the transparent pricing was refreshing. Working with Geo was also a positive experience. He was friendly and thorough, ensuring we had all the information we needed. When we found our ideal car, we prepared for the usual long wait and expected upselling during the finance process. To our surprise, none of that occurred. We were promptly invited in, all charges were clearly explained, and we were finished in about one hour. Finally, we were introduced to the Sales manager Amer, and then shown to our new 24 Buick Enclave. We love the car and are delighted with how smooth and enjoyable the entire purchasing experience was. More

Do not trust this service department. I worry for all the people that aren't mechanically savvy. I've had several issues over the years with them not fixing the problems and claiming pro I worry for all the people that aren't mechanically savvy. I've had several issues over the years with them not fixing the problems and claiming problems are from something else and always trying to charge for things that aren't the problem. My latest problem I took to another dealership to diagnos and have them fix however due to the extended warranty I had to take it back to slv gmc. I told them the problem, provided the other dealers paperwork checked with the parts department to make sure part was in and left vehicle with them. 4 hrs later I was called told I needed tires and that was problem, I assured them it wasn't it had already been diagnosed and wanted it repaired regardless of the tires. 4 days later picked up the vehicle to find they replaced the opposite sides part and was told noise was still there because of tires. Next day replaced tires and still the problem. These guys are under qualified to be diagnosing vehicles and repairing. I do not recommend to anyone their service department. By far not my first incident with them. More

My wife and I went in to just kind of look around and wound up purchasing a new GMC truck.. The first thing I noticed was the fact that we walked in and were immediately greeted by our salesman Sean. H wound up purchasing a new GMC truck.. The first thing I noticed was the fact that we walked in and were immediately greeted by our salesman Sean. He was very friendly and very helpful. First thing he did was ask us what we wanted in a truck. What we were going to ;use it for and when we let him know he went to work looking for the best fit for us. A few hours later we walked out with our new truck. The process was very simple financing was great and we were very pleased. More

These guys charged me a $2000 upcharge on the truck I ordered. I signed the agreement, put down the deposit and have been waiting for months. Now they inform me GMC has increased the MSRP $1850. I'm h ordered. I signed the agreement, put down the deposit and have been waiting for months. Now they inform me GMC has increased the MSRP $1850. I'm held to the $2000 nonrefundable deposit but GMC can change the price?? What kind of an agreement is that? How about doing the right thing and waiving the $2000 dealer upcharge? Seems to me the honest and credible thing to do for your customers. More

When we arrived at Salt Lake Valley Buick GMC, Ben Beuhler greeted us and made us feel welcome. He listened and responded knowledgeably and made appropriate suggestions about available cars that would Beuhler greeted us and made us feel welcome. He listened and responded knowledgeably and made appropriate suggestions about available cars that would fit our wants and needs. We never felt pressured in any way and prices were transparent. We also worked with Brandon Dodd whom we found to be friendly and thorough. When we found the car we wanted we dreaded the typical long wait to see the finance manager and braced ourselves for up sales and playing hide and go seek with unexpected charges. But it didn’t happen. We were quickly invited in and were shown all charges in a very clear manner and were out the door in about 10 minutes. After we were introduced to the service manager we were taken to our new ‘22 Buick Envision. We love the car and were pleasantly surprised by the purchasing experience. More

This dealership tried to hide add-ons to our loan. Thankfully, the lender alerted me. I reached out to the salesman, Randy, who was completely unapologetic. I repeatedly told him I did not want any Thankfully, the lender alerted me. I reached out to the salesman, Randy, who was completely unapologetic. I repeatedly told him I did not want any warranties or other add-ons. I was asked to sign on an iPad and was unable to read the information I was signing. I asked if what I was signing was just for the loan amount. I was reassured by Randy. It has been three months that I have been fighting this matter and finally received my $5,000 check to reimburse me for the add-ons I never wanted in the first place. In addition, the used vehicle I bought has had many problems and has been in the shop several times in the past 3 months. More

Best car buying experience ever. .... Bought my new 1500 from Jon and Gary and they were awesome. Very upfront and knowledgeable. Will never buy anywhere else. Highly recommended Jo, .... Bought my new 1500 from Jon and Gary and they were awesome. Very upfront and knowledgeable. Will never buy anywhere else. Highly recommended Jo, Gary, and Salt Lake Valley Buick GMC. WOULD GIVE 10 STARS IF I COULD....... More

Rob was incredibly rude, I would never buy a car from this dealership based on his sass alone. I highly recommend not buying from rob. He should not be in customer service. this dealership based on his sass alone. I highly recommend not buying from rob. He should not be in customer service. More