Salinas Honda Gastonia

Jasper Powe did a wonderful job!!! I brought my car to be service by McKenney Salinas Honda in September, 2016 for a routine Timing Belt package for $699.00. I set up a time to drop off I brought my car to be service by McKenney Salinas Honda in September, 2016 for a routine Timing Belt package for $699.00. I set up a time to drop off my car with Jasper Powe on Monday. I came on Monday and everything went as planned and I was able to get a loaner car. I brought the loaner car back the next day on Tuesday because I was told my car was ready. I came and got my car and Jasper Powe was very courteous and thanked me for my service. He did inform me that my radiator needed a new top and I told it was ok to put a new cap on. I paid and left for work. When I got to my job in Gastonia my car was smoking and I had a guy at my job to look under the hood of my car. I seen the hose was unattached and coolant Leaking out on the ground with smoke. I called Jasper and he had some technicians to come out to my job and escorted my car and I back to the dealership. I was told they had seen that problem with the radiator before I picked up my car but it was no problem at the dealership. About this time, I was very frustrated because I am missing time from work. I bought my car in for a Timing belt change not for the Radiator to be fixed too. Jasper was very helpful and I appreciated Jasper showing me the problem and what needed to be done on the radiator but I was still upset. I was told that I needed to buy a new hose for the radiator. I bought a new hose at the dealership then the hose didn't work because it was too small. So I took it back to parts and got my money refunded on my card which took Wells Fargo bank 3 days to refund my money on my card. So they used my old hose and were able to fix my radiator but I was told that I had to pay for the labor and the parts which was expensive. I had just finished paying over $750.00 for the Timing belt plus tax and a radiator cap. So i was already upset and now looking at paying almost $1000 dollars. I asked Jasper to speak with the manager Jimmy poole. I explained my situation to Jimmy and he gave me a discount on fixing my radiator. I felt like it was really not my fault that something happen with my radiator when I brought my car initially into the dealership for a Timing belt change. When I brought my car into McKenney Salinas Honda on Monday there was no smoking and no problem with the radiator. So something had to have happened in the shop. I think when the technician was taking the hoses apart for the timing belt that he didn't do a good job in putting the hoses back together. I felt like I should not have been charged for the radiator because I had spent 3 days trying to get my car taken care of and I was so tired. I was so frustrated because I brought my car in for a timing belt package and ended up.paying an additional charges for a radiator in my car. Like I said when I brought my car in on Monday there was no radiator problems. I appreciate Jasper Powe being professional and nice in helping me but I felt like it was not fair and even though I got a discount it should have been free for the radiator due to I didn't come in at first with that problem. More

A Meth Dealer Could Have Received a Better Interest Rate I was having my leased 2015 Accord serviced at MSH and I have been a very loyal Honda customer since 1991. I have owned a 1988 Accord LX-i, a 1990 Ac I was having my leased 2015 Accord serviced at MSH and I have been a very loyal Honda customer since 1991. I have owned a 1988 Accord LX-i, a 1990 Accord EX, a purchased new 2005 Civic EX and a leased new 2015 Accord LX. In addition other family members have owned or currently own Honda's. I would estimate that over the past 25 years my family and myself have owned upwards to 20 Honda automobiles. I have always been a big fan of Honda and their cars and I have always felt like I was being taken good care of and in a fair manner. I decided to ask my sales person about possibly turning my leased car in as I was already going over my milage. He advised us to purchase instead of leasing. I reluctantly agreed and filled out the credit application. To my shock and horror the application was approved by Honda Financial Services for 16.9% interest with basically a $550+ payment per month for 72 months. I was completely caught off guard as my accounts with HFS have always been paid properly and on time. We decided to leave the dealership and was told by the finance manager to come back and try again at a later date. A few days passed and I decided to call HFS to inquiry why I would have been given the rate I was told. The customer service rep was friendly but explained to me that the dealership basically helps to establish the interest rate. She stated I was approved and the dealership is who comes up with the rate based on different factors. This is a big issue because I been a loyal customer and always in good standing with my HFS accounts. Honda has lost a life long customer today due to lack of care and what appears to be a calculated attempt to play a numbers game. I will never shop for another car at any McKenney or Salinas owned dealerships, period. On Friday I went to Volkswagen and they were quite happy to sell me a brand new 2017 Passat R-Line and finance it through VW Credit with a low 0.97% interest rate. Not only did they bend over backwards to work with me, but they gave me a very fair trade in on my leased Accord which helped to clear the lease and prevent further money from having to be spent for mileage overages. All I can say is - Honda's loss is VW's gain. I will more than likely never purchased another Honda automobile in the future, simply because to the lack of integrity shown by those at this dealership. It shocks me to think that someone would not want to sale cars or attempt to work on making the deal. Volkswagen sure is not like this! More