Salerno Duane INFINITI Of Denville - Service Center

Whether general service (oil change, tire rotation) or an issue (rare) Allie Hoffman does everything possible to accommodate my needs. She's bright, knowledgeable, warm, and friendly. When the time comes to issue (rare) Allie Hoffman does everything possible to accommodate my needs. She's bright, knowledgeable, warm, and friendly. When the time comes to purchase a new Infiniti (and I will) I will purchase that vehicle from Allie ... she's not just a service manager ... she's makes me feel like she's my friend with my best interests at heart ... and I know she's part of the service team but I'll telling the Salerno Duane Infiniti Team now ... when I purchase that new vehicle ... it will be from Allie ... the sale will be to her credit. Please understand, your entire staff is gracious ... but there's only one Allie and she's my Infiniti person of choice. More

Whether being assisted by Allie or Sue, I believe they are giving me credible assessment of the work that needs to be done to my vehicle. They always accommodate my schedule and the work is done when ind are giving me credible assessment of the work that needs to be done to my vehicle. They always accommodate my schedule and the work is done when indicated at the price quoted. I like the fact that I am always put in a loaner car if I need same and they manage to fit me in if there is an emergency problem with my car. More

I rate Salerno Duane Infinit of Denville as a 5 out of 5 for a very simple reason - Each and every person with whom I have dealt there has a single overrdiding priority: Customer satisfaction. The sales e for a very simple reason - Each and every person with whom I have dealt there has a single overrdiding priority: Customer satisfaction. The sales experiences I have had there since 2002 have been outstanding. Service, when needed, is performed right the FIRST time, and with extremely pleasant personal contact with Allie and Sue. I highly recommend this dealership. More

Salerno Infiniti of Denville is friendly, professional, fair and efficient. What else do you need with a car dealership? Pleasant experience with each visit. A+ fair and efficient. What else do you need with a car dealership? Pleasant experience with each visit. A+ More

I have been totally impressed with this dealership from the sales staff, especially Terry, to servicing. I have used the service department and I have been equally impressed with the service and customer c the sales staff, especially Terry, to servicing. I have used the service department and I have been equally impressed with the service and customer care. Allie, Hector and the mechanics made my experience, extremely positive. Great dealership without the hassle. More

I have purchased and serviced three vehicles form this dealership and Sue and Allie have always been a pleasure to work with. They are always friendly and helpful and provide the highest level of service dealership and Sue and Allie have always been a pleasure to work with. They are always friendly and helpful and provide the highest level of service and support. Although I believe it costs more to do all my service at the dealership I have performed 100% of all my service at this dealership because of them. More

I leased a 2010 Infiniti G37s hard top convertible at Salerno Duane Infiniti. During price negotiations I felt like this was a friendly, family kind of dealer. The people I have met throughout are warm Salerno Duane Infiniti. During price negotiations I felt like this was a friendly, family kind of dealer. The people I have met throughout are warm and welcoming. I have had some problems with the convertible, primarily squeaks and rattles. My primary service contact, Allie, is a sweetheart. Very responsive. Shows great empathy. And when she isn't available, Sue is wonderful, as well. While the squeaks remain unresolved (need to wait for the cold weather to kick back in), compromising my experience with a car I otherwise like, this dealership treats the customer right. While I believe in the Infiniti brand, one negative surprise has been the number of service intervals this car requires and the cost to service. As a long time Porsche owner (oil changes every 15,000 to 20,000 miles), the Infiniti interval of 3,000 to 4,000 is disruptive and arises much too fast. But, if I must go to a dealer too often, I'm glad to see my friends Allie and Sue at Salerno Duane. More

I watched in amazement as Allie and Susan coordinated my service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete service request for my Infiniti FX35. I had never witness any thing like it. These two individuals complemented each other as they worked to complete my service request. Allie informed me of the possible service cost, she also informed me of the available coupons, and had some suggestions. In the mean time, Susan informed me that the courtesy car I wall be using for that day, was ready. the car engine was runnung, the door on the drivers side was opened. All I had to do was get in the car close the door and be on my way. Who could ask for anything more? They exceed your expectations every time. If you have an Infiniti vehicle that needs to be serviced, call Salerno/Duane Infiniti of Denville. and let them do the rest. I promise you they will exceed your expectations. Benson Smith More

My review today is only for service, but I've been buying all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. T all my cars from Salerno Duane since 2001. The service department experience is simply superb, from write-up to delivery of the repaired vehicle. Things are right the first time. Allie and Sue couldn't be more pleasant to deal with, and they make a service visit a completely stress-free experience. A good deal on a car isn't worth much unless the dealer has a first rate service department, and I'm happy to recommend this dealership on all counts. More