Salerno Duane INFINITI Of Denville

Great Dealership I have been an infinity customer for over 25 years. Great service department. Friendly and knowledgeable. The best is the loaner car option. I’m never I have been an infinity customer for over 25 years. Great service department. Friendly and knowledgeable. The best is the loaner car option. I’m never without a car More

Good service The overall experience is good, good service, good people, friendly. I go for service for all those reasons. The key issue is pricing which must be ad The overall experience is good, good service, good people, friendly. I go for service for all those reasons. The key issue is pricing which must be addressed. More

Very unprofessional & total scam I went with my brother last night to pick up a 2010 Nissan Maxima with 177,000 miles .I was apprehensive of purchasing the car for him because of the I went with my brother last night to pick up a 2010 Nissan Maxima with 177,000 miles .I was apprehensive of purchasing the car for him because of the high mileage from a franchise dealership,which I didn’t understand why they would bother with this type of car And such an exclusive new car dealership .The car was supposed to be $4800 which was too good to be true ,until they a dock fee of $600 on to the price ,Which is a total rip off.To make a long story short we presented the cash to Chris The finance manager ( Who was a total idiot by the way & clearly didn’t want be helping us ..Anyhow ,he makes a call and calls George Saigh (the used car manager) Who came out of the back office, hiding about 30 feet away from us the whole time in the office ,he never introduced himself..he immediately starts counting the money then when he was done he realized the money was a little short , he never gave me any eye contact meanwhile ,I am the one that was paying..my brother tells him he’s a little short and that’s when George Saigh Catches the worst temper tantrum I have seen in a dealership & physically Pushes $5000 cash off the desk onto the floor ! & says “get out of here we don’t need your money !” I couldn’t believe what I just experienced ! And all the years of purchasing cars from dealerships I couldn’t believe the franchise dealership had employees like this as if this was a D level ,mom and pops dealership , I told George that was very unprofessional Turned his back on us and treat us like two peasants ,so we walked out of there only to travel 65 miles back home . I would never recommend this dealership to anybody especially the used car department they treat people with discourteousy, unprofessionalism .I can see why there are no people of color in their franchise , The two people of color that they treated last night which was us was totally disgusting.I had more than enough money for this car with me and he didn’t want to talk about the one dollar but rather responding with a nasty tantrum More

Great customer service I take my car for service at Salerno Duane Infinity all the time and I greatly appreciate the knowledge, courtesy and professionalism of their employe I take my car for service at Salerno Duane Infinity all the time and I greatly appreciate the knowledge, courtesy and professionalism of their employees. More

My salesperson Bill Gusta was amazing I have purchased or leased many vehicles in the past 35 years but this was without question the best experience I ever had. Bill Gusta, Dave Kasline I have purchased or leased many vehicles in the past 35 years but this was without question the best experience I ever had. Bill Gusta, Dave Kasliner and the rest of the staff at Salerno Duane Infiniti were straightforward, courteous, and very mindful of my time. I highly recommend this dealership. More

very good I got in and out asap while I waited. The car delivered freshly washed as well, Staff was courteous and helpful. Answered all questions clearly I got in and out asap while I waited. The car delivered freshly washed as well, Staff was courteous and helpful. Answered all questions clearly More

Great service experience All the employees that i dealt with were very kind and professional. They were very informative and fast with the work that was being performed on my All the employees that i dealt with were very kind and professional. They were very informative and fast with the work that was being performed on my vehicle. More

Professionalism and excellent service with courtesy Just a pleasure dealing with the staff , waiting area was pleasant even though the place is under construction it shows you have the customer at the f Just a pleasure dealing with the staff , waiting area was pleasant even though the place is under construction it shows you have the customer at the forefront of your concerns More

Very pleasant and helpful This is my fourth I Infiniti that should say enough lol everyone always makes it very easy for drop offs and pick ups and is always a pleasure to dea This is my fourth I Infiniti that should say enough lol everyone always makes it very easy for drop offs and pick ups and is always a pleasure to deal with More

Airbag Light On The issue was resolved under warranty and loaner car was awesome.. brand new QX30 which was clean and fun to drive. Thanks again for great service tr The issue was resolved under warranty and loaner car was awesome.. brand new QX30 which was clean and fun to drive. Thanks again for great service trip. As always my car was returned to me hand washed and pretty as ever. More