Salerno Duane Ford - Service Center

Rude and poor customer service Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work load . Service manager is very rude and is the root of the poor customer service . Workers are only as good as the man in charge and this man should not be in charge . Did know who he spoke to for the vehicle write which tells me he has very poor record keeping . Told me he has been dealing with phone calls longer then I was alive ..Im a 40 year old ex dealer employee and know for sure I would have been fired if I ever spoke to a customer like that . long story short would never use or recommend this dealer . The fact that he told me him self ..the service manager that he don"t care about CSI says a lot . More

Professional Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service ad Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service advisor, Frank Conte. I have been dealing with this service center a long time, perhaps 20 years, and can attest to their fairness and reliability. More

Wrong diagnosis My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept ask My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept asking about the car every day, I did not rush them, as I knew I had no appointment. However, I wished for some help or feed back. On Friday 11/6/2015 I lost my patience and requested to have my car back. I retrieved my car at the end of the work day with an invoice for $0.00. The service manager stated that his mechanic felt bad about the car as it needs a new engine. The invoice shows the car has internal engine problems. The next day, I took the car to Pep Boys where the performed complete diagnostics and confirmed that the compression test is very good. They replaced the starter and the car runs like new. More

wonderful service i highly recommend salerno duane ford especially the service department, always treat me right. any service problem is handled right the first time. i highly recommend salerno duane ford especially the service department, always treat me right. any service problem is handled right the first time. the staff is very friendly & remembers you & will make sure you are comfortable while waiting for your car, we bought our edge there 4 years ago & the sales department was very knowledgeable & worked with us to get us the right car at the right price. will go back again, More

Great service I can't say enough good things about Salerno Duane Ford's service dept. The service managers - Dan and Frank are top notch. I am a picky customer, and I can't say enough good things about Salerno Duane Ford's service dept. The service managers - Dan and Frank are top notch. I am a picky customer, and their work was great. I had a few warranty items that needed to be addressed. After walking out of a local dealer due to poor service I went to Salerno Duane on a recommendation of a fellow Mustang owner. I needed to have paint work done due to a corrosion problem on my hood, and also needed a seat cover replaced. The paint shop is fantastic, and the quality of work was excellent. The seat cover install was also done flawlessly. They also give a loaner car while they are servicing your car. These guys take care of your car, treat you with respect and fix it right. I definitely recommend them if you are looking for a Ford service dept. to take care of your car. More

I recently submitted a review because I just purchased a new Ford Explorer from Salerno Duane. I am remiss however since I did not mention another reason I went to Salerno Duane. I had need to have body wor new Ford Explorer from Salerno Duane. I am remiss however since I did not mention another reason I went to Salerno Duane. I had need to have body work done on a fairly new Ford E 350 a year or so ago. Since the vehicle was so new I decided to take it to a Ford dealer. At random I went to Salerno and met the body shop boss Ed Iandoli. They fixed the car better than new. I have since bought two other vehicles back for body work and would not consider going anywhere else. Mr. Iandoli is the ultimate statesman representing the dealership. He really makes you feel like family. I leave my car with him and I know it will be taken care of. I really would like to hear that he gets recognized for his work ethic and values. thank you, William S. Borski More