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141 Reviews of Salerno Duane Ford - Service Center
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January 30, 2019
No calls back Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my pr Had my car there for a week. Veronica has not called me back. Left numerous voicemails. She called me once and gave me a price and said it’s not my problem. More
by Njobserver
Employees Worked With
Veronica
January 03, 2019
Bad Experience While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and While waiting for my car to be finished I found a new service advisor there. I used to see Frank all the time. This other woman was loud obnoxious and didn't seem to care who was in the waiting room. She gave me the run around and had to wait hours for my car. I've been using Salerno Duane for years and know most of the service staff and they are great. Disappointed this time. More
by Jets33
Employees Worked With
Veronica
June 05, 2017
Great overall experience Everything went smoothly, the entire process was great, would highly recommend. The whole experience was stress-free and everyone was very knowledgeab Everything went smoothly, the entire process was great, would highly recommend. The whole experience was stress-free and everyone was very knowledgeable. I would not hesitate to recommend to anyone. More
by tg1969
Employees Worked With
Mike Devine
February 04, 2017
Keep Maddness After trying to find a parking spot for about 15 minutes I was ready to give up and leave. The body shop manager came out as I was about to leave and After trying to find a parking spot for about 15 minutes I was ready to give up and leave. The body shop manager came out as I was about to leave and he was able to secure me a parking spot. I was told by the Jeep service department that it would take a week for my vehicle to be even looked at, my car had issues with water coming in and I was fearing the possibility of mold growing in my vehicle and the damage it would cause. I took it upon myself to drive to the dealership and see if I can attempt to get someone to help me. Anthony was my angel sent from God not only did he help me secure parking but he also took my car in and fixed the issue before the end of business day. More
by Maxima
Employees Worked With
Anthony Valderrama
December 31, 2016
Service repair I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not I have brought my 2015 Explorer in for three repairs since owning it. Every repair took several visits to get fixed. The latest was my key fob not working correctly. First visit they claimed they updated software and fixed it. They did not. Second visit I was told it was both of my key fobs that went bad. Both at same time on same day went bad? Was told that they were reprogramming new fobs for me. Was handed old fobs because they don't have new ones in stock. Going for third visit to try to fix. Was lied to each time about the repair that wasn't done. Service director Ray Gambino told me to ask for him on visit. He was never there during my two hour wait. More
by JMac
Employees Worked With
Service Guy
August 28, 2016
Rude and poor customer service Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work Will never use this dealer again , poor customer service, lied to me over the phone . will say anything to get work even if they cant handle the work load . Service manager is very rude and is the root of the poor customer service . Workers are only as good as the man in charge and this man should not be in charge . Did know who he spoke to for the vehicle write which tells me he has very poor record keeping . Told me he has been dealing with phone calls longer then I was alive ..Im a 40 year old ex dealer employee and know for sure I would have been fired if I ever spoke to a customer like that . long story short would never use or recommend this dealer . The fact that he told me him self ..the service manager that he don"t care about CSI says a lot . More
by Elunowoodz
Employees Worked With
Service manager
February 03, 2016
Professional Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service ad Dina is always pleasant and tries to be helpful and accommodating. She has competently filled the void caused by the absence of a previous service advisor, Frank Conte. I have been dealing with this service center a long time, perhaps 20 years, and can attest to their fairness and reliability. More
by Anthony
Employees Worked With
Dina Thomson
November 09, 2015
Wrong diagnosis My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept ask My 1998 Windstar had a problem starting so I took it to Ford Service in Summit, NJ on Saturday 10/31/2015 and left the key in the drop box. I kept asking about the car every day, I did not rush them, as I knew I had no appointment. However, I wished for some help or feed back. On Friday 11/6/2015 I lost my patience and requested to have my car back. I retrieved my car at the end of the work day with an invoice for $0.00. The service manager stated that his mechanic felt bad about the car as it needs a new engine. The invoice shows the car has internal engine problems. The next day, I took the car to Pep Boys where the performed complete diagnostics and confirmed that the compression test is very good. They replaced the starter and the car runs like new. More
by maleh
Employees Worked With
Dina
October 28, 2015
wonderful service i highly recommend salerno duane ford especially the service department, always treat me right. any service problem is handled right the first time. i highly recommend salerno duane ford especially the service department, always treat me right. any service problem is handled right the first time. the staff is very friendly & remembers you & will make sure you are comfortable while waiting for your car, we bought our edge there 4 years ago & the sales department was very knowledgeable & worked with us to get us the right car at the right price. will go back again, More
by roe
Employees Worked With
th in service, dina in service
June 26, 2014
Great service I can't say enough good things about Salerno Duane Ford's service dept. The service managers - Dan and Frank are top notch. I am a picky customer, and I can't say enough good things about Salerno Duane Ford's service dept. The service managers - Dan and Frank are top notch. I am a picky customer, and their work was great. I had a few warranty items that needed to be addressed. After walking out of a local dealer due to poor service I went to Salerno Duane on a recommendation of a fellow Mustang owner. I needed to have paint work done due to a corrosion problem on my hood, and also needed a seat cover replaced. The paint shop is fantastic, and the quality of work was excellent. The seat cover install was also done flawlessly. They also give a loaner car while they are servicing your car. These guys take care of your car, treat you with respect and fix it right. I definitely recommend them if you are looking for a Ford service dept. to take care of your car. More
by SIslander
Employees Worked With
Daniel Jardim, Frank
