Salerno Duane Chrysler Jeep

Professional salesman with great customer service. I was recommended to this salesman and dealership by a friend. From beginning to end Henry delivered great customer service . All in a timely manner, I was recommended to this salesman and dealership by a friend. From beginning to end Henry delivered great customer service . All in a timely manner, I will definitely recommend Henry at Salerno Duane . More

Very Friendly and Professional Very friendly and professional experience from beginning to end. Up-front and direct from the very beginning, particularly through negotiations. E Very friendly and professional experience from beginning to end. Up-front and direct from the very beginning, particularly through negotiations. Extremely helpful with financing; even beat the third-party rate we found. Highly recommend! More

They did not get me anxious The entire process did not get me anxious. I have been to several car dealerships and they pressure you to buy extra things you always feel like they’ The entire process did not get me anxious. I have been to several car dealerships and they pressure you to buy extra things you always feel like they’re trying to get over or pull a fast one on you Henry was very honest and trustworthy and even if he did make an extra few dollars on me I didn’t feel like it. He was very patient and highly recommend. More

My expierence I had an amazing expierence at Salerno Daune. Paul was very friendly and easy to deal with. His easy going personality really made my expierence getti I had an amazing expierence at Salerno Daune. Paul was very friendly and easy to deal with. His easy going personality really made my expierence getting my Jeep enjoyable. Not to mention, he got me the exact car I wanted!! More

100% Customer Service It was such a pleasure to do business with Salerno Duane dealership. I have never felt so welcome and treated right as customers should always have an It was such a pleasure to do business with Salerno Duane dealership. I have never felt so welcome and treated right as customers should always have and Sergio Ovalle made me feel like family. He surely covered all my doubts and patiently answered all my question in order to achieve my financial needs. Espetacular customer service skills. I am still thrilled with my experience in this dealership, after 4 months of frustration and disappointment with several dealership in NJ. I do hope that this team never changes and, on my humble opinion, employees from different dealership should get coached with Sergio on how to value a customer, independently of the result of the purchase. Congratulations Salerno Duane for the team. My special thank you to Sergio. My family and I truly appreciate your assistance. Best Regards, Daniel Vida More

Paul is the best! Paul was very patient with my decision making and worked with me to make sure I knew all of my options. The process was overall very smooth and stress Paul was very patient with my decision making and worked with me to make sure I knew all of my options. The process was overall very smooth and stress free. I highly recommend this dealership as well as my Certified Sales Specialist, Paul Shorrock. More

Quick fast and easy way to buy a car Salerno Duane Jeep dealer is an Awesome place to buy a car. Paul Shorrock is a very friendly salesman and gives you the best deal around. Michael Pod Salerno Duane Jeep dealer is an Awesome place to buy a car. Paul Shorrock is a very friendly salesman and gives you the best deal around. Michael Podell the owner and Michael Bendar in finance so easy to deal with. They explain everything so you understand what you are buying and paying. They give you the Best Deal around! More

Excellent Paul has alway been responsive and promptly handles business transactions. I’ve also always been comfortable that he is providing honest feedback whi Paul has alway been responsive and promptly handles business transactions. I’ve also always been comfortable that he is providing honest feedback which is always appreciated. More

Excellent dealership & service I’m so glad we went here Kire and Mike are the best. They really went above and beyond for us. Can’t wait to go back for another vehicle. Thanks again I’m so glad we went here Kire and Mike are the best. They really went above and beyond for us. Can’t wait to go back for another vehicle. Thanks again More

Poor customer service poor follow through I intend to make aware any consumer looking to purchase a vehicle from this dealership via social media the fact that when I called the service depart I intend to make aware any consumer looking to purchase a vehicle from this dealership via social media the fact that when I called the service department to inquire about the status of my warranty your service department forwarded me to the sales department upon speaking with the salesman Paul Shorrock he agreed to pull my contract and review my warranty. And call me back. I then received a call back from Curtis Thomas the Service Director who advised that I am out of warranty.. ok fine thank you for the information and we ended the call, I then received a call back from Paul upon speaking with him I asked. If he had any suggestions about what I should do . We ended the call and 10 minutes later I received a credit alert on my phone that I had a hard inquiry on my credit. I 5 minutes later received a call from Paul again telling me im not in the position to buy a car which I knew hence me never signing or authorizing a credit evaluation. I then called jeremy cc'd above who promised to look into the issue and get back to me I'm still waiting.. I am now just waiting to hear back from the credit bureau on how to dispute this unauthorized credit hit. I simply requested from the dealership a document explaining this was an erroneous occurrence. Again no response.. beware of this dealership , I would suggest finding a place more organized and that follows through for their customers More