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Salerno Duane Chrysler Jeep
Summit, NJ
1,309 Reviews
At Salerno Duane Chrysler Jeep Dodge dealership in Summit is here to ensure you get the best experience. Our professional staff will help you find the vehicle you want and prices you can afford. Our Jeep Chrysler Dodge Salerno Duane dealership is located in Union County off of Route 22, 24, 78 and the Garden State Parkway on Broad Street in Summit, NJ.
Our Salerno Duane Summit dealership is always getting new Jeep Chrysler Dodge models including Sedans, Convertibles, Crossovers, SUV’s and Trucks. Check out our inventory available in now and visit our dealership to test drive!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:30 PM
Tuesday 9:00 AM - 7:30 PM
Wednesday 9:00 AM - 7:30 PM
Thursday 9:00 AM - 7:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,309 reviews
October 26, 2022
RUN from this place ! !! Go anywhere else but here. AWEFUL customer service if you can even call it that !!! They NEVER answer the telephone and NEVER return a message EVER !! Go anywhere else but here. AWEFUL customer service if you can even call it that !!! They NEVER answer the telephone and NEVER return a message EVER !!! Worst of all, they don't know how to tell the truth. That is the only thing that they seem to be good at, lying. WORST experience ever !!! Additionally, the manager "Allie" is an arrogant jerk who has a smart mouth. It's no wonder he was walking around with a neck brace on, it's because he probably ticked off the wrong customer. Also, if you happen to have a third party warranty, you might as well not consider this place at all because you will be treated worse than a regular customer. I wish I could give a separate rating for the tech who actually did the work because he did a good job but unfortunately that's not possible and he get's lumped in with these other incompetent, lying, obnoxious and deceiving people. RUN, RUN fast and far from this inferior, abominable service department !!! More
by tba056
Verified CustomerEmployees Worked With
Allie Rosenberg
October 25, 2022
Professional, very helpful, and every single staff member knows what they are talking about. Awesome experience. knows what they are talking about. Awesome experience. More
by RALFREAL
October 18, 2022
Cesar and Sal wer great to work with and I would Highly recomend them. The whole experience was great! recomend them. The whole experience was great! More
by SCOTT@PULSESTAGELIGHTING.COM
October 18, 2022
I drive 30 mins to get my 2019 Ram 1500 because of Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the Salerno Duane’s reputation. This is my second negative experience. I wasn’t provided proper documentation to the work that was performed. One of the problems I was experiencing wasn’t resolved. The rep Caitlyn said that she would call my third party warranty company for to see if the work was covered and I never received a call back. Asked her if it was easier for me to call and she declined. I want to continue to service my vehicle, but customer service is important. More
by robert.mitchell1
Employees Worked With
Caitlyn Rumbaug
October 17, 2022
They seem to understand my extended warranty and welcome to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away to be as if I were someone who purchased the vehicle from them. I could not go back to my regular servicer as they were too far away More
by jkrim2
Employees Worked With
Allie Rosenberg
October 13, 2022
Service was not great. There was limited communication from service representatives. When I asked for follow-up info so I could get a second opinion on pricing, they didn’t There was limited communication from service representatives. When I asked for follow-up info so I could get a second opinion on pricing, they didn’t even bother to assist. Kept saying they would send me info but never did. You can tell they only treat you well if they know they can rip you off by having you spend an excessive amount of money on repairs. Wish there was more transparency regarding repair work and pricing. As a customer, I don’t mind paying a little more for better service and quality. More
by LBAI
Employees Worked With
Caitlin , Allie Rosenberg
